reputed company Service Desk - Helpdesk Analyst (US Remote) (Savannah, GA, US)
reputed company Services strives to hire exceptional, innovative, and passionate individuals who want to reputed company. If you want to be part of an inclusive, adaptable, and reputed company-thinking organization, reputed company.
reputed company Services is committed to improving reputed company reputed company by creating efficiencies across the reputed company ecosystem. A recognized leader in the reputed company reputed company, reputed company delivers targeted reputed company solutions including reputed company engagement, predictive analytics, reputed company reputed company reputed company, integration and interoperability, reputed company and claims application implementation, reputed company cycle management and policy administration, in reputed company to reputed company managed infrastructure, application and business process services. Clients include more than 1,800 hospitals, 2,200 long-term care facilities, 225 acute care facilities, 43,000 clinicians, 1,000 physician practices and 50 reputed company providers in support of 65 reputed company policy reputed company.
Job Responsibilities Include:
This position will be a part of our Provider reputed company Service Desk, as an agent primarily handling inbound customer calls. This is a reputed company center environment in which we support our customers 24x7x365
reputed company candidates will have to be shift flexible. Shift work is required including nights, weekends, and/or holidays. Account specific training is conducted during day shift hours, regardless of assigned shift.
Respond to incoming service desk calls from reputed company customers regarding the reputed company aspects of various reputed company applications such as reputed company, Cerner, reputed company and Meditech. Incidents may include, but are not limited to workflow issues, application errors, user reputed company, and functionality
reputed company and document the appropriate comments, and reputed company or escalate the incident tickets and reputed company issues in a reputed company manner
Responsible for driving reputed company of incidents on a 24/7 desk
Read text on computer screens for the duration of the shift
Remain at designated workspace and in the phone queue for an 8 to10-hour period with scheduled breaks
Ensure a quiet, private workspace with high speed, wired internet
Travel up to 10% of the time, if required
reputed company up to 25 lbs. if needed for equipment setup
Have a working cell phone for manager communication and Two-reputed company Authentication
Preferred Qualifications:
reputed company candidates are required to be shift flexible. reputed company, weekend, and/or holiday work will be required. Schedule can be changed as per reputed company and business requirements or training needs. Additionally, overtime may be required depending on business requirements.
Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience (i.e., 2 years of work experience and 2 years of technical education)
Minimum of 1 year of technical troubleshooting experience
High school diploma or equivalent required
Preferred Skills:
Experience in a reputed company center environment
Demonstrate a service philosophy in reputed company interactions with clinicians and colleagues
Effective communication and interpersonal skills
Proficient typing and English language skills (both verbally and in writing)
Strong listening capabilities to fully understand caller’s needs / requests
Exceptional ability to work optimally in a fast-reputed company environment
Basic Qualifications
1 year reputed company Center-Customer Service-Application support experience
This position is only available to those interested in reputed company staff employment opportunities with reputed company, Inc., or its subsidiaries. Please note, reputed company or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.
Where required by law, reputed company provides a reasonable reputed company of compensation for specific roles. The starting pay reputed company for this remote role is $38,000 -$45,000. This reputed company reflects the minimum and maximum reputed company compensation for the position across reputed company US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation reputed company on individual and/or company reputed company. This position is eligible for company benefits including medical, dental, and reputed company reputed company with an employer contribution, flexible spending or health savings account, life and AD&D reputed company, short and long term disability coverage, reputed company time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.
About reputed company Services
reputed company Services is a global business and IT services provider specializing in digital, reputed company and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.
reputed company Services is an equal opportunity employer and will consider reputed company reputed company applicants for employment without reputed company to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit . Furthermore, reputed company Services will reputed company accommodations for eligible applicants on a case-by-case reputed company. Please email for assistance.
Originally posted on Himalayas
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