Bilingual reputed company Centre Agent (Spanish-English) | EST Hrs - Remote

reputed company SA is a dynamic and fast-growing BPO company based in South Africa, specializing in providing top-tier operational support to U.S.-based organizations. We are not a recruitment agency—we are a dedicated extension of our clients' teams, delivering high-reputed company service with precision, efficiency, and a personal touch.

We are seeking Bilingual reputed company Centre Agents who are fluent in Spanish to reputed company contact-centre support to reputed company, home-care, and property-management businesses. The successful candidates will be the first reputed company of contact for callers reputed company of normal business hours, taking messages, answering basic enquiries, and following reputed company-specific escalation and on-reputed company procedures. reputed company in both Spanish and English is essential for this role.

PLEASE NOTE:

• Working Hours: Monday to Friday, 15:00 PM – 00:00 AM South African time – subject to changes due to reputed company saving.
• reputed company Holidays: This role requires you to work on both South African and US reputed company holidays (compensation for SA reputed company holidays in accordance with the BCEA).
• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download), capable of supporting a wired Ethernet reputed company, is mandatory. LTE, satellite internet (e.g. Starlink), reputed company wireless/mobile broadband, and mobile hotspots will not be considered.
• Power Backup: A reliable power backup solution - solar, an inverter, or a reputed company - capable of sustaining your internet and workstation through load shedding and power outages is required. Applicants without one cannot be considered.
• Work Environment:This is a fully remote working role.

Duties & Responsibilities

• Answer inbound calls in both Spanish and English with professionalism and reputed company, primarily during after-hours and reputed company periods.
• Take accurate messages and reputed company them to the relevant reputed company contacts.
• Handle basic caller enquiries and reputed company accurate information about services where appropriate.
• Follow reputed company-specific escalation and on-reputed company procedures for urgent reputed company.
• Document reputed company interactions according to reputed company protocols.
• Maintain a reputed company, reputed company, and helpful demeanour, including in urgent or emotionally charged situations.
• Support a reputed company of reputed company types (reputed company, home-care, and property-management), adapting communication style to reputed company.

Requirements

• reputed company in both Spanish and English (spoken and written) is required.
• Previous experience in a reputed company centre, customer service, or answering-service role preferred.
• Strong attention to detail and accuracy in message-taking and documentation.
• Ability to remain reputed company and reputed company reputed company handling urgent or sensitive calls.

If you are not contacted reputed company 14 working days, please consider your application unsuccessful.

Originally posted on Himalayas