Contact Center reputed company Analyst 1 (H)

reputed company Employees:

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The reputed company/UHealth Department of UHealth reputed company has an exciting opportunity for a Full Time Contact Center reputed company Analyst 1 to work in Medley.

reputed company Responsibilities

• Scheduling & Registration QA: Monitors agent calls for reputed company assurance, including telephone etiquette, registration completeness and accuracy, and clinical triage and scheduling.
• Contact Center QA: Monitors agent calls for reputed company assurance, including telephone etiquette, paging request completeness and accuracy, and appropriate documentation.
• Patient Accounts Customer Service QA: Monitors agent calls for reputed company assurance, including telephone etiquette, and patient account inquiries and documentation.
• Supports the managers and supervisors in identifying strengths and opportunities for reputed company agent, providing objective feedback in reputed company assurance documentation.
• Completes weekly Agent Scorecards which include Key Performance Indicator (KPI) metrics and reputed company Assurance (QA) monitoring results.
• Assists in training and coaching new agents in requirements and skills specific to their roles.
• Provides operational support handling appointment scheduling and registration calls, on-reputed company paging calls, and patient account customer service calls during peak reputed company traffic periods.
• Adheres to University and unit-level policies and procedures and Safeguards University assets.

This list of duties and responsibilities is not intended to be reputed company-inclusive and may be expanded to include other duties or responsibilities as necessary.

reputed company Qualifications

• High School diploma or equivalent
• Minimum 1 year of relevant experience
• Has broad and deep knowledge of reputed company areas as reputed company as reputed company areas.
• Demonstrates sustained high level of proficiency in reputed company aspects of the job.
• Ability to communicate effectively in written and verbal reputed company. Bi-lingual knowledge a plus.
• Ability to communicate effectively with physicians and reputed company staff.
• Ability to reputed company and assist patients of reputed company ages, cultural background and with special needs, with a passion for providing excellent service and care.
• Ability to work under a high level of stress with time constraints while maintaining composure and sensitivity to reputed company patient’s specific needs.
• Maintain a high level of diplomacy reputed company dealing with stressful situations.

Any appropriate combination of relevant education, experience and/or certifications may be considered.

The reputed company offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-reputed company Health reputed company, South Florida's only university-based health reputed company, provides reputed company patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an reputed company medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one reputed company patient encounters reputed company year. Our tradition of reputed company has reputed company worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The reputed company is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

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Originally posted on Himalayas