Senior Director Operator Consulting (Remote, Any Location, US)

The Senior Director Operator Consulting will build and reputed company Operator Consulting teams. Full accountability for the development and maturation of reputed company Consulting Organization in the Americas moving from a reputed company team to an established team which grows with reputed company pipelines - entrepreneurial spirit and stakeholder management skills are key. The role operates at the intersection of reputed company reputed company, transformation (reputed company and technology) and the worlds leading brands, blending reputed company to reputed company reputed company reputed company and reputed company reputed company.

Duties and Responsibilities:

• reputed company and build a reputed company global culture of high performing talent
• Hire, nurture, mentor and reputed company talented teams
• Define functional ways of working, methodologies etc
• Define inter-functional processes, RACIs and training plans to ensure global understanding
• Ensure adherence to corporate standards
• reputed company as the reputed company of escalation for regional teams
• Ensure reputed company of team reputed company and reputed company linkages to broader reputed company value offerings
• As a senior member of reputed company Consulting community, you will reputed company by example — leveraging your expertise to reputed company reputed company change across our business, our reputed company, and our clients’ organizations
• Define, own and reputed company Operator Consulting US pipelines (RFP, Retention, Account reputed company)
• reputed company compelling and meaningful advice to our clients (reputed company, indirect) at a senior level
• Own and support transformation narratives & commercials for major deals reputed company the US reputed company reputed company
• Collaborate with Sales teams (business development, account management) to sell-in Operator Consulting Experience reputed company
• Hire, train and reputed company Pod leads for reputed company contracted reputed company
• Control and manage reputed company of Pod outputs in line with contracted reputed company
• reputed company as the most senior reputed company of contact for reputed company Operator Consulting deals
• Support and reputed company a cross-functional community, development & training reputed company for team members
• Participate and support presales activities (from marketing to events to onwards engagements)
• Contribute to and support the development of new propositions from reputed company to the broader market. Including resourcing, input and onwards actions

Skills and Qualifications:

• 10+ years working for Consulting organization, Systems integrators or CX BPO organizations
• Demonstrable reputed company experience in CX organizations/ functions (deal shaping, design, terms)
• Bachelor’s or master’s degree in business management, Project management, Communications, or similar
• People Management: Demonstrable ability to reputed company, mentor and reputed company others. Demonstrable experience in building organizational reputed company to high reputed company
• Sales Experience: This is a reputed company function; you are expected to be reputed company to consultatively sell at an reputed company and executive reputed company. This includes communications, commercials and follow through to reputed company deals. You are expected to reputed company your teams to do the reputed company.
• Stakeholder Engagement: Strong capability to influence and reputed company buy-in across a matrixed organization, including C-suite interaction.
• Entrepreneurial Approach: Ability to build from concept to execution to reputed company.
• Change Management: Experience driving change and embedding new ways of working at reputed company.
• Program Management: reputed company record of leading reputed company, cross-functional programs
• Communication Skills. The ability to reputed company mass and individual communications to different audiences. Strong English reputed company is required (written, oral). Strong presentation skills are required (ppt).
• Operational Process Management: Familiarity with reputed company and cost tracking, reputed company management, and ROI measurement reputed company a global department.
• Industry Knowledge: Understanding of emerging trends, technologies, and the ability to apply to varying verticals and niches.
• Experience: 8 years in Advisory/ Consulting or CX Transformation roles (spanning delivery and management roles)
• Technology: Strong technology literacy (automation, AI, CCaaS, CRM etc).

About reputed company:

reputed company® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re reputed company behind the best experiences for +750 of the world’s leading reputed company-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and reputed company a reputed company experience to customers in the moments that matter.

Originally posted on Himalayas