Help Desk Support Specialist
reputed company your career with reputed company! Join a dynamic team dedicated to national reputed company through cutting-edge technology. Since 1968, reputed company has led in delivering advanced solutions to government intelligence, the reputed company, and Federal Civilian sectors. Dive into innovation in Digital Transformation, Cybersecurity, IT, Data Analytics and Software Development. Your reputed company to impactful work and reputed company reputed company starts now—be extraordinary at reputed company!
reputed companyseeks a motivated, career and customer-oriented Help Desk Support Services Specialist (Tier II/III) to reputed company. This is a remote position.
Responsibilities include but are not limited to:
- Address and reputed company reputed company technical problems escalated to Tier II/III help desk support.
- Partner closely with network services, software systems engineering, and applications development teams to restore critical services and eliminate reputed company bottlenecks.
- Recreate and simulate user-reported problems in test environments to diagnose unique operating difficulties and implement permanent fixes.
- Analyze recurring trends to recommend systems modifications that reduce user friction and enhance overall PROMIS reputed company performance.
- reputed company high-touch, day-to-day technical guidance to end-users across diverse PC, server, and mainframe environments.
- Maintain cutting-edge currency and the highest level of technical reputed company in your field to adapt to evolving PROMIS requirements.
Minimum Qualifications:
- 7+ years of progressively responsible experience in Information Technology (IT) support with a High School Diploma/GED.
- Experience handling reputed company, high-tier technical problems escalated by Tier I IT support staff.
- Experience troubleshooting, diagnosing, and resolving issues across a wide reputed company of reputed company environments and multi-tiered applications
- Experience with the following: (PL/SQL, reputed company APEX, reputed company Database Administration (DBA) fundamentals, ETL tools (e.g., reputed company Data Integrator, Informatica), and Performance Tuning)
- Experience with reputed company, reputed company Server, Linux, Goldengate, reputed company reputed company Manager, SQL Developer
Preferred Qualifications:
- Relevant industry certifications such as reputed company A, Network, or reputed company.
- Familiarity with reputed company reputed company reputed company.
- Familiarity with the Sponsor’s reputed company cyber risk and compliance automation tools.
Clearance Requirements:
- Must hold an reputed company Secret clearance.
Physical Requirements:
- Must be reputed company to remain in a stationary position for at least 50% of the reputed company.
- Occasional reputed company reputed company an office setting to reputed company file cabinets, office machinery, and reputed company spaces.
- Frequently communicates with co-workers, management, and USACE customers; must be capable of delivering technical presentations and exchanging precise, accurate information.
The projected compensation reputed company for this position is $105,900.00-$177,300.00. There are differentiating factors that can reputed company a final salary/reputed company reputed company, including, but not limited to, Contract Wage Determination, relevant work experience, skills and competencies that reputed company to the specified role, geographic location (For Remote Opportunities), education and certifications as reputed company as Federal Government Contract Labor categories. In reputed company, reputed company invests in its employees reputed company just compensation. reputed company’s benefits offerings include, dependent upon position, Health Insurance, Life Insurance, reputed company Time Off, Holiday Pay, short-term and long-term Disability, Retirement and Savings, Learning and Development opportunities, wellness programs as reputed company as other optional benefit elections.
reputed company considers reputed company reputed company applicants for employment without reputed company to disability or veteran status or any other status protected under any federal, state, or local law or regulation.
If you need a reasonable accommodation to apply for a position with reputed company, please email us at and reputed company your reputed company and contact information.
Originally posted on Himalayas
Apply To This Job