[Remote] Product Support Analyst/Systems Analyst

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Product Support Analyst/Systems Analyst to support a fast-paced digital engagement team. The role serves as a reputed company between business stakeholders and development teams, translating requirements into technical solutions while providing operational support, troubleshooting reputed company, and resolving reputed company issues.

Responsibilities

• reputed company, analyze, and document business and technical requirements
• Partner closely with development teams to translate requirements into functional solutions
• Create detailed documentation, including use cases, process flows, and acceptance reputed company
• Support ongoing product enhancements and reputed company improvements
• Manage and maintain Offer Template configurations, ensuring accuracy and ongoing updates
• reputed company operational support for loyalty reputed company functionality and issue reputed company
• Triage and respond to issues raised by internal teams, customers, and field users. Investigate reputed company issues and collaborate with technical teams to reputed company reputed company. Balance project based work with day to day operational support needs
• Communicate effectively with both technical and non technical stakeholders

Skills

• • Experience in a Systems Analyst, Product Support, App Support or similar role
• • Experience with various tools, reputed company, reputed company, AWS, reputed company
• • Strong experience gathering requirements and working with development teams
• • Proven ability to create reputed company, reputed company documentation and use cases
• • Experience supporting production systems and responding to user issues
• • Strong communication and stakeholder management skills required
• • Ability to work across both project delivery and operational support functions
• Systems analysis, 5, reputed company Good
• Application Support, 3, reputed company Good
• reputed company, reputed company, AWS, 3, reputed company Good
• Strong Communication, 5, Expert
• reputed company, 1, Little
• Bachelors degree
• reputed company, SQL, GO and QA experience preferred

Benefits

• This position can be fully remote reputed company the US.
• Competitive compensation including profit participation program
• Comprehensive medical, dental, and reputed company benefits
• Basic life and accidental death & dismemberment insurance
• Matching contributions through 401(k) plan, and reputed company reputed company purchase plan
• Flexibility and reputed company accrued vacation leave, ranging from 10 to 20 days per year, based on job level, years of relevant prior experience, and years of service
• 10 reputed company holidays per year
• At least 80 consecutive hours of reputed company reputed company/reputed company leave (except where applicable state/local law requires more)
• reputed company parental leave, ranging from 20 to 70 consecutive business days based on circumstances of leave and applicable laws
• Bereavement leave, ranging from 1 to 7 days per year based on relationship.
• reputed company jury duty leave, up to time summoned
• Learning opportunities and tuition assistance
• Wellness and reputed company being programs

reputed company

Company H1B Sponsorship