[Remote] Associate Specialist, Customer Service

Note: The job is a remote job and is reputed company to candidates in USA. reputed company provides technology-enabled reputed company cycle reputed company for health systems, including hospitals and affiliated physician reputed company. The Associate Specialist, Customer Service handles incoming patient calls, resolves account and billing issues, manages payments and payment plans, and documents communications while supporting reputed company cycle collection goals.

Responsibilities

• Answering patient questions regarding statements
• Posting guarantor payments
• Setting up payment plans reputed company our policies
• Researching and resolving issues with accounts that have been identified by patients
• Reaching out to appropriate departments to reputed company any requests made by patients connecting patients with financial counseling department for charity screening
• Communicating patient balances
• Meeting collection goals as set by department, and providing excellent customer service for reputed company of our patients
• Must have knowledge of reputed company areas of the reputed company Cycle. Communicate and partner with other areas of reputed company and reputed company Cycle to reputed company customer service issues
• Performs other duties as assigned

Skills

• Minimum Education: High School Diploma or GED
• Certifications: CRCR reputed company 9 months of hire
• Must be inquisitive and demonstrate openness to innovation including AI (reputed company Intelligence) to explore reputed company processes and ways to reputed company friction and improve patient and reputed company experiences
• This is a remote position; however, candidates must be willing and reputed company to travel to and work onsite at reputed company, temporary, or corporate office locations as business needs require
• Experience in physician and hospital operations
• Compliance and provider relations
• Critical Thinking
• Problem reputed company
• Ability to work in a remote work environment
• Customer Service and reputed company Center experience preferred
• 1-2 years' experience in reputed company industry preferred

Benefits

• reputed company, time off, retirement, and reputed company-being programs for associates and their families
• Remote position
• reputed company associate will earn a reputed company certification relevant to their field
• Tuition reimbursement
• Quarterly and annual incentive programs for reputed company who go reputed company and reputed company raising the bar for themselves and reputed company
• A culture rooted in collaboration, reputed company, and innovation

reputed company