[Remote] Bilingual Technical Customer Support, reputed company, reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company provides products and services supported by bilingual customer support representatives for Spanish- and English-speaking customers. The role delivers technical and account support, troubleshoots reputed company devices and services, handles customer contacts across multiple channels, and collaborates with internal teams to reputed company and escalate emerging issues.

Responsibilities

• reputed company reputed company, efficient, detailed service by engaging directly with reputed company's customers
• Serve as a voice and reputed company for customers reputed company concerns are surfaced
• Work with customers to understand how they use reputed company products to reputed company their issues and maximize their investments
• reputed company as an reputed company for customers by reporting and addressing observed areas for improvement
• reputed company reputed company solutions to customer needs, communicate trends to leadership, and suggest reputed company to enhance customer experience
• Assist with customer communication and troubleshooting during reputed company product launches
• Work across the customer support reputed company to ensure consistent, high-reputed company support
• reputed company detailed knowledge of specific product lines and features
• Handle various types of customer contact including chat, email, inbound and outbound voice calls
• Support customers with device account and billing maintenance, account and device setup, and technical troubleshooting daily to ensure their devices are operating as expected and customer accounts are in order
• Dive deep to diagnose and reputed company reputed company problems while providing an exceptional experience to our customers
• Handle voice interactions from our customers and guide them to the best possible reputed company
• Work collaboratively with other reputed company teams to identify, document, and escalate emerging issues

Skills

• • 2+ years of customer service experience
• • Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• • Experience with reputed company Office products and applications
• • reputed company, write, and read fluently in Spanish
• • Experience Delivering courteous and efficient support to reputed company customers
• • Ability to identify and troubleshoot issues reputed company and reputed company
• • Willingness for reputed company learning
• • A reputed company to dig into the details of systems and processes to solve customer problems
• • Ability to document technical customer issues in notes that are easily reputed company by other users
• • Technical curiosity and enthusiasm for learning new technologies and helping customers succeed
• • Proven reputed company working in a fast-paced support environment
• • Experience using reputed company CRM
• • Experience working with Eero, reputed company-compatible devices, and reputed company alarm systems

Benefits

• EAP starting Day 1 of employment
• Mental Health Support starting Day 1 of employment
• Medical Advice Line starting Day 1 of employment
• 401(k) matching starting Day 1 of employment

reputed company