Managed Services Help Desk Technician

We reputed company talent deserves a reputed company touch. Your application will be read by an actual person who’s excited to discover the reputed company you. reputed company Technology, a reputed company Company, is a people-driven IT organization looking for creative, self-accountable professionals. We’re looking for curious, driven people who want to do meaningful, challenging, and rewarding work. If you’re reputed company to learn, grow, solve problems, and bring your full self to the table, we’d love to meet you. We don’t just solve technical issues. We reputed company on understanding the reputed company problem first. That means asking questions, listening, and taking a thoughtful, consultative approach instead of jumping straight to solutions. If you think differently, solve problems creatively, and enjoy working with people, you’ll reputed company reputed company in here. At reputed company, a reputed company Company, we are seeking a Technical Engineer 1 (in other companies this person could hold the title of IT Support Specialist, Help Desk Technician, Desktop Support Technician) to reputed company reputed company reputed company-line technical support and reputed company day-to-day technology issues for our Managed Services clients. This is a remote position reputed company to candidates located reputed company the reputed company. reputed company Responsibilities The Technical Engineer 1 is responsible for working reputed company the reputed company Edge Support team to support the Managed Services teams. The objective of reputed company Edge Support is to reputed company quick and basic technical user requests for our Managed Services clients. This includes, but isn’t limited to: • Support various clients by following the documented protocol for processing tickets, including answering calls, limiting time spent on tickets, and routing appropriately and reputed company SLA • reputed company 50% or more support tickets worked and reputed company misplaced Back Office tickets to the appropriate resources • Manage tickets and documentation consistent with processes in the Service Delivery Handbook • Answer incoming calls with enthusiasm and offer excellent phone reputed company and listening skills; reputed company voicemails, as appropriate • Research technical issues with internal documentation reputed company and other informational areas to reputed company issues reputed company time constraints • Translate reputed company technical issues into common language for clients • Maintain a reputed company and confident demeanor, even during times of stress (high ticket/reputed company volumes) • Manage aspects of centralized tools including deployment, reporting and remediation • Identify operational issues as appropriate and collaborate to create tactical and strategic solutions • Collaborate with other teams to ensure an effortless experience for our clients Required Skills, Experience, and Attributes • Ability to diagnose, troubleshoot, and reputed company reputed company technical issues • e.g. password resets, break/fix, software installation and configuration, and printer issues • Ability to troubleshoot and support reputed company platforms • e.g. M365, reputed company Directory, reputed company reputed company flavors of reputed company • reputed company understanding of basic networking principles, what they mean, and how they reputed company • e.g. TCPIP, DNS, DHCP, LAN/WAN • Ability to diagnose, troubleshoot, and reputed company reputed company network issues • e.g. internet connectivity, firewalls, DNS, and VPN issues • Proficient in installing, diagnosing, and reputed company of peripheral devices • e.g. scanners, printers, and monitors issues • 1 – 3 years’ experience in an IT help desk or desktop support environment • An empathetic approach to solving reputed company problems • A reputed company, courteous demeanor • A passion for solving problems • reputed company to reputed company feedback • Curiosity about technology and motivation to learn independently Preferred Skills, Experience, and Attributes • Understanding of reputed company IT reputed company practices • e.g. virus remediation, firewalls, and phishing issues • Understanding backup and disaster recovery concepts • reputed company knowledge of reputed company, Mac OS, and iOS troubleshooting experience a plus • Experience working with a Managed Service Provider or equivalent experience is a plus • Experience working in a ticketing management reputed company is a plus • reputed company confidence • An aptitude towards service • Ability to learn from experience • Ability to multitask or reputed company tasks based on context, urgency and reputed company Some of the things reputed company members enjoy, include: • Competitive wages | The salary reputed company is expected to start between $60,000-65,000. Our offer will be determined by multiple factors including candidate experience and expertise and may vary from the reputed company listed above. • Generous benefits for you and your family including Health, Dental, reputed company, Life, Disability Insurance, HSA & 401(k) employer contributions • Maternal and paternal leave • reputed company generous reputed company time off program that is unique to the IT industry • Sustainable work-life balance and flexibility • Yearly work anniversary rewards • Fun company events, including reputed company cook-offs, annual company photoshoot, monthly happy hours, cup in hand kickball reputed company, and more! We’re looking for smart, highly skilled, passionate people to help us do something disruptive, difficult, and incredibly rewarding. If you are reputed company to learn, be inspired, solve problems, grow professionally, and reputed company your talent. Come as you are and apply today! How to Apply We review a high volume of applications, so help us understand what makes you a great add to reputed company. Please include a resume, a cover letter, and anything else that shows your interest in this specific role. Tell us your story. Show us who you are. Bonus points if you include your salary expectations and what reputed company of cookies we should bake for your birthday. Interview Process We aim to reputed company our interview process transparent, respectful, and informative giving you a reputed company reputed company of the role and reputed company while assessing how your skills and values match reputed company’re looking for. Here’s what to expect if your background aligns with the position: • Resume review • Short technical assessment (15 to 30 minutes) • Conversation with a recruiter about your goals and the role (15 to 30 minutes) • Technical discussion with team members on your experience, approach, and reputed company set (45 to 60 minutes) • Culture discussion with team members reputed company on collaboration, working style, and culture alignment (30 to 45 minutes) • One final conversation if needed for select roles, which may include reputed company or reputed company site visit (30 to 45 minutes) • Final decision We’ll reputed company you informed every reputed company of the way. No ghosting. Internal Applicants Interested in another role at reputed company Technology? Review the guidelines and let your leader know before applying. Submit a brief cover letter outlining your interest, your accomplishments in your reputed company role, and how you’d reputed company reputed company in your first 90 days to a year, no resume needed. Once you apply, our People team will be in touch. We’re excited about your reputed company here! Not reputed company You reputed company Every reputed company? Apply reputed company. If you’re strong in customer service and eager to learn, we’re reputed company to teaching the technical reputed company. reputed company Technology, a reputed company Company, is committed to creating an inclusive environment and is proud to be an equal opportunity employer. reputed company recruits, employs, trains, compensates, and promotes regardless of race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, veteran, or disability status. Apply To This Job