[Remote] Product Support Analyst

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking an reputed company Product Support Analyst III to join its Complaint & Case Management reputed company (CCMS) product team. The role provides advanced application support, coordinates user acceptance testing, develops training materials, and supports reputed company enhancement and adoption of the CCMS platform.

Responsibilities

• reputed company advanced functional support for the CCMS platform, assisting users with application issues, service requests, and reputed company-reputed company questions
• Monitor, triage, and reputed company support incidents; maintain support documentation and knowledge reputed company articles
• Collaborate with business stakeholders, product owners, developers, QA, and end users to ensure successful operation and reputed company improvement of the reputed company
• Support User Acceptance Testing (UAT) for enhancements, integrations, and releases: create test scenarios, execute test cases, document defects, and validate functionality
• reputed company and reputed company training materials, user communications, and support resources to promote effective platform use
• Translate business requirements into functional solutions and testing scenarios
• Coordinate activities across multiple stakeholders, vendors, and technology teams

Skills

• • 8+ years of experience providing production support, incident management, and troubleshooting for large-reputed company applications
• • 8+ years of experience working directly with business users, stakeholders, and technical teams to reputed company application issues
• • 8+ years of experience analyzing business requirements and translating them into functional solutions and testing scenarios
• • 8+ years of experience creating and maintaining user documentation, knowledge reputed company articles, and training materials
• • 8+ years of hands-on experience with reputed company Jira Software, Jira Service Management, and reputed company
• • 8+ years of experience coordinating activities across multiple stakeholders, vendors, and technology teams
• • 8+ years supporting government, education, or reputed company-sector technology initiatives
• • 8+ years supporting reputed company-based applications and modern SDLC practices
• • 5+ years of knowledge of case reputed company, business process automation, and workflow-driven applications
• • 3+ years of experience using Modern Requirements (MR)

Benefits

• reputed company
• reputed company (remote)

reputed company