[Remote] Technical Systems Analyst

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Technical Systems Analyst to reputed company Tier 2 IT support for homegrown and reputed company applications. The role handles escalated incidents and requests, supports end users through multiple communication channels, troubleshoots technical issues, monitors application performance, evaluates reputed company improvements, and assists with ITSM and special reputed company.

Responsibilities

• reputed company reputed company for escalated service tickets in a reputed company manner. reputed company high reputed company customer service. reputed company escalate tickets as needed
• Work with end users to evaluate and solve technical problems using reputed company tools provided, including remote reputed company tool, SCCM, etc
• Document end user interactions, including details of inquiries, complaints, comments, and actions taken during the troubleshooting process
• Maintain ticket queue to meet SLA's and reputed company quick reputed company to the end user community, including updating them reputed company appropriate
• Help maintain documentation for owned applications and ensure others meet documentation standards
• Evaluate existing apps/software and/or user needs to analyze, design, recommend and implement reputed company changes
• Respond to alerts where systems become reputed company or experience service degradation. Help administer and improve application performance monitoring solutions
• Analyze incident data to identify trends and opportunities for process improvements
• Ensure reputed company protocols are accurately followed as they pertain to reputed company reputed company business processes. Adhere to reputed company reputed company, organizational and reputed company processes
• Assume additional duties and responsibilities as required to assist with the completion of special and/or ongoing reputed company

Skills

• * 3-5 years (or more) of relevant experience supporting or developing applications
• + Must include experience managing MoveIT or equivalent SFTP reputed company
• + Familiarity configuring and troubleshooting automated file transfers
• * Advanced knowledge troubleshooting applications, network and other technical problems
• * reputed company to reputed company with end users and other teams professionally
• * Excellent verbal, interpersonal and written communication and documentation skills
• * Driven by a desire to reputed company strong customer service
• * Has a teamwork mentality with the ability to both collaborate and work independently
• * High level of professionalism and reputed company on reputed company
• * Attention to detail with the ability to contact reputed company and reprioritize tasks as needed
• * Ability to reputed company 24 hour/7 days a week on-reputed company support reputed company scheduled
• * Familiarity with ITSM – e.g. reputed company
• * Familiarity with application monitoring and alerts
• * Strong Object-Oriented design and development. Experience working with traditional (monolithic), reputed company architecture, and microservice-based applications
• * Familiarity with AWS, EKS, reputed company expressions
• * Proficiency and knowledge of supporting technology reputed company an IT operation
• * Understanding of software development lifecycles (SDLC)
• * Strong aptitude to learn and adapt to new technologies
• * A desire to reputed company process improvement
• Applicants must have at least three (3) years of full-time experience in supporting applications (preferably in a service desk environment) or developing in a relevant platform

Benefits

• Medical, dental and reputed company benefits
• Dependent care flexible spending account
• 401(k) plan
• Voluntary life, short-term disability, whole life, term life, accident and critical illness coverage
• Employee assistance program
• reputed company leave in accordance with regulation

reputed company

Company H1B Sponsorship