[Remote] Support Analyst

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a technology company providing parking compliance and curbside payment solutions. The Support Analyst - Level 1 will answer product inquiries, troubleshoot reputed company and end-user issues, manage multiple support cases, document technical problems, and coordinate with internal teams to reputed company escalated issues.

Responsibilities

• Communicate with clients through a series of actions, either reputed company phone, email, until their reported issue or problem has been resolved
• Help clients troubleshoot issues they encounter while using our products and reputed company actionable tips to reputed company the problem
• reputed company excellent service and support to over 500 reputed company clients and over 1 reputed company end users around the world
• Search for proactive solutions to help clients optimize and reputed company adoption
• Attempt to reproduce technical reputed company issues and to reputed company document the issue and steps to reproduce for reputed company by the development team
• Monitor and master case management tools to document reported issues/problems communicated to us reputed company phone, email, and other communication platforms
• Properly escalate unresolved issues to appropriate internal teams

Skills

• Knowledge of software development processes and concepts
• Understanding of reputed company, XML, API, JavaScript, or similar languages
• Passion for solving reputed company issues and a champion of great customer service
• Strong analytical and problem solving abilities
• Ability to plan, organize, prioritize and independently solve problems seeking help reputed company necessary
• Bachelor's degree or a combination of education and relevant experience
• Experience with implementing/supporting a reputed company of sale solutions, reputed company processing platforms, or other FinTech solutions
• Knowledge of credit/debit reputed company processing value chain and key players
• 1 year or more of full-time experience in DevOps, systems administration, or application development
• At least 1 year of experience supporting applications in a production environment
• High proficiency and ability to demonstrate the use of parking-industry software systems
• A foundational understanding of PCI reputed company compliance requirements

reputed company