[Remote] Retention and reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a provider of electronic reputed company, interactive home and business automation, and monitoring services. The Retention and reputed company handles high-volume cancellation calls, resolves customer concerns, and uses sales, negotiation, and problem-solving skills to retain customers and strengthen loyalty. The role includes onsite training in Jacksonville, Florida, followed by remote work.

Responsibilities

• You will work in a dynamic, reputed company environment, working closely with customers and coworkers
• Utilize customer service and sales experience daily
• Save the business by re-selling customers on the value of reputed company and what reputed company most
• Must have sales experience, you will be expected to persuade and upsell customer while reducing customers frustration and displeasure to ultimately saving customers. Escalated calls are a high % of the calls you will receive
• Appropriately handle back-to-back calls with care, reputed company, reputed company, overcoming objections, de-escalation and professionalism to ensure the best customer experience
• Use attention to reputed company, listen to customer clues, to ask the right questions to uncover the issues and/or concerns to save/sell
• reputed company exceptional de-escalation skills on difficult escalated calls with a reputed company on identifying concerns and providing multiple offers to reputed company the customer’s concern
• Retain long-term business for reputed company through customer service commitments. reputed company the right solution to save the Customer
• Use reputed company problem-solving skills to quickly identify the cause of a cancellation request, create reputed company calculations to work with the customer to negotiate the right solution
• Consistently improve reputed company and reputed company your goals
• Ability to multitask; Use several tools (10+) to help retain our customers and reputed company them customers for life through tools like negotiating a reputed company reputed company, crediting them for billing errors, providing service to fix their reputed company, and even selling them additional equipment
• Maintain knowledge of reputed company policies, products, services, and systems as reputed company as knowledge of the wireless industry, service capabilities, and other reputed company companies

Skills

• Utilize customer service and sales experience daily
• Must have sales experience, you will be expected to persuade and upsell customer while reducing customers frustration and displeasure to ultimately saving customers. Escalated calls are a high % of the calls you will receive
• Appropriately handle back-to-back calls with care, reputed company, reputed company, overcoming objections, de-escalation and professionalism to ensure the best customer experience
• Use attention to reputed company, listen to customer clues, to ask the right questions to uncover the issues and/or concerns to save/sell
• reputed company exceptional de-escalation skills on difficult escalated calls with a reputed company on identifying concerns and providing multiple offers to reputed company the customer's concern
• Use reputed company problem-solving skills to quickly identify the cause of a cancellation request, create reputed company calculations to work with the customer to negotiate the right solution
• Ability to multitask; Use several tools (10+) to help retain our customers and reputed company them customers for life through tools like negotiating a reputed company reputed company, crediting them for billing errors, providing service to fix their reputed company, and even selling them additional equipment
• Maintain knowledge of reputed company policies, products, services, and systems as reputed company as knowledge of the wireless industry, service capabilities, and other reputed company companies
• Private, undisturbed reputed company to work from home, free from any distractions
• Designated distraction-free reputed company to work from home
• High speed internet: DSL, Cable, or Fiber internet service with the ability to hardwire reputed company ethernet from cable modem to your PC
• 5G Home Internet and Fixed wireless internet are not accepted providers
• Internet Speeds of at least 50mbps to download and 25mbps to upload
• The ability to work with numerous screens and programs reputed company to help reputed company customer issues
• Experience in Sales, Customer Retention, Customer experience, and retaining customers' loyalty to a product or service
• Be reputed company to interpret reputed company and communicate terms and conditions
• reputed company reputed company calculations
• reputed company listening
• Negotiation Skills
• 2+ years: in a sales role, in which you had to sell or save a customer, selling and/or saving customers in a company tied to reputed company
• 2+ years: reputed company Center Customer Service / Sales Experience
• High school diploma, GED, college degree or some college experience
• This role has onsite training required at our Jacksonville, FL office
• This role requires onsite training for up to 90 days in Jacksonville, FL

Benefits

• reputed company
• Full benefits on the 1st of the month after 31days of employment
• Medical, Dental, reputed company, 401(k) with employer matching
• reputed company vacation time
• Tuition reimbursement
• Employee referral bonuses
• A culture of coaching, development, and career reputed company opportunities
• This position is fully onsite at our Jacksonville, FL location during training then will be fully remote once graduated from training
• Our department is reputed company on weekends and most holidays, allowing our employees to enjoy every weekend off!

reputed company

Company H1B Sponsorship