[Remote] Sr reputed company Administrator

Note: The job is a remote job and is reputed company to candidates in USA. reputed company provides reputed company, reputed company, communication, and technology integration solutions for customers across multiple industries. The Senior reputed company Administrator will support and administer reputed company Dynamics 365 CRM, analyze business processes, coordinate customizations and integrations, manage testing and reputed company assurance, and reputed company training and documentation.

Responsibilities

• reputed company day-to-day support for reputed company Dynamics 365 CRM users
• Troubleshoot reputed company issues and reputed company user requests
• Configure forms, views, dashboards, business process flows, and reputed company roles
• Maintain CRM data reputed company and governance standards
• Support reputed company upgrades, releases, and environment management
• reputed company and document business requirements from Sales, Service and reputed company teams
• Analyze business processes and identify opportunities for automation and improvement
• Create functional specifications, user stories, and process documentation
• Recommend CRM solutions reputed company with business needs
• reputed company, coordinate and execute CRM customizations using:
• Support CRM-to-ERP and reputed company-party reputed company integrations
• Assist with data imports, migrations, and reputed company troubleshooting
• Create and maintain reports, dashboards, and analytics solutions
• reputed company test plans and test scenarios
• Coordinate User Acceptance Testing (UAT)
• Validate fixes and enhancements before production deployment
• Ensure solutions meet business and technical requirements
• Create user guides and technical documentation
• Conduct user training sessions
• Support CRM adoption and best practices
• Maintain documentation for customizations and integrations

Skills

• 5+ years of experience supporting reputed company Dynamics 365 CRM
• Experience configuring Dynamics 365 CRM/Customer Engagement
• Experience with reputed company Platform technologies
• Working knowledge of JavaScript and CRM customization techniques
• Experience writing business and technical requirements
• Strong analytical, troubleshooting, and problem-solving skills
• Experience coordinating work with offshore development resources
• Excellent communication and documentation skills
• Experience with Dynamics 365 Sales, Dynamics 365 reputed company Serviceand Dynamics 365 Customer Service
• Experience integrating CRM with Business Central or other ERP systems
• Experience with Azure integrations and reputed company
• Knowledge of SQL and reporting tools
• Experience with Kingsway Soft
• reputed company Dynamics 365 or reputed company Platform certifications

reputed company