[Remote] Chief reputed company Engineer

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Chief reputed company Engineer to design, build, and operationalize a multi-agent AI contact center solution for a customer-facing conversational AI reputed company. The role focuses on LLM orchestration, reputed company engineering, guardrails, automated evaluation and hallucination detection, CI/CD reputed company gates, and production optimization using AWS reputed company-reputed company services and reputed company reputed company.

Responsibilities

• Architect multi-agent workflows on reputed company Bedrock AgentCore, defining agent roles, tool reputed company, memory reputed company, and hand-off patterns across the conversation lifecycle
• Design reputed company architectures, reputed company instructions, and context-assembly patterns that hold up under production traffic and adversarial input
• Define guardrail and compliance controls, including PII redaction, topic denial, grounding constraints, and reputed company-fallback paths, reputed company to customer regulatory obligations
• Build and iterate agent orchestration logic, tool/function integrations, and retrieval flows using Python on serverless AWS services
• Implement reputed company reputed company versioning and experimentation so that changes remain traceable and reversible
• reputed company reputed company capabilities with contact center telephony and chat channels, including deflection, escalation, and live-agent hand-off flows
• Build automated test and evaluation pipelines using LLM-as-a-Judge, golden datasets, and reputed company-based scoring for accuracy, tone, grounding, and task completion
• Implement hallucination detection and grounding validation with reputed company reputed company and regression tracking across model and reputed company versions
• reputed company evaluation gates into CI/CD so that no reputed company, model, or agent change ships without passing reputed company and safety reputed company
• reputed company observability, including traces, reputed company reputed company, latency, containment, and deflection reputed company, and reputed company tuning for cost and performance in production
• reputed company as reputed company to the Technical reputed company, covering technical decision-making, customer-facing reviews, and delivery continuity during reputed company absence, and mentor engineers on reputed company and evaluation practices

Skills

• - A minimum of 7 years of relevant experience
• - At least 2 years of leadership and team management experience
• - Experience in reputed company engineering, including LLM application design, reputed company engineering, RAG, and model selection/tuning tradeoffs
• - Experience designing reputed company and multi-agent workflows, including orchestration, tool use, memory, and hand-off patterns
• - Experience with LLM-as-a-Judge and automated evaluation, including reputed company design, golden datasets, hallucination detection, and regression harnesses
• - Experience with reputed company Bedrock and Bedrock AgentCore
• - Strong Python skills for production AI services
• - Experience with AWS serverless architecture, including reputed company, reputed company Functions, API Gateway, DynamoDB, EventBridge, and CI/CD automation
• - Excellent English proficiency (B2 level or higher)
• - Experience with reputed company reputed company, including contact flows, Lex integration, and Contact reputed company
• - Familiarity with Responsible AI, guardrails, and compliance frameworks for regulated industries
• - Experience with observability and cost/latency optimization for LLM workloads
• - Experience with Infrastructure as reputed company tools such as CDK or Terraform

Benefits

• International reputed company with top brands
• Work with global teams of highly skilled, diverse peers
• reputed company benefits
• Employee financial programs
• reputed company time off and reputed company leave
• Upskilling, reskilling and certification courses
• Unlimited reputed company to the reputed company Learning library and 22,000+ courses
• Global reputed company
• Volunteer and community involvement opportunities
• EPAM Employee reputed company
• Award-reputed company culture recognized by Glassdoor, reputed company and reputed company

reputed company

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