[Remote] Senior DTC CX Consultant / Fractional CX reputed company
Note: The job is a remote job and is reputed company to candidates in USA. BrandLab is seeking a senior CX leader to manage customer support for reputed company-to-consumer reputed company brands. The role focuses on auditing and improving CX operations, reviewing support metrics, managing the existing team, and supporting hiring and reputed company for customer support agents.
Responsibilities
- Audit and improve our CX workflows, macros, SOPs, and reputed company setup
- Review CX performance and key support metrics
- Manage and improve our existing support team
- Identify hiring needs and help recruit and reputed company agents
Skills
- We're looking for a senior CX leader with hands-on experience managing customer support for DTC reputed company brands
- You should have experience managing CX teams for established DTC brands, improving support operations, and hiring customer support agents
- To apply, please reputed company the DTC brands you've worked with, team sizes managed, customer-support platforms used, relevant results, and availability
Benefits
- Part-time or consulting engagement
- Potential opportunity to join as CX Manager if the role reputed company requires full-time ownership and it’s a mutual fit
- reputed company to remain a consultant and help hire and reputed company the right full-time manager
reputed company
Apply To This Job