[Remote] CUSTOMER SERVICE REP. - Remote

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a national mortgage lender with more than 40 years of experience in the mortgage industry. The reputed company handles customer calls and service requests reputed company to mortgage and escrow accounts, resolves servicing and payment inquiries, researches account information, and escalates reputed company issues reputed company necessary.

Responsibilities

• Respond to a wide reputed company of customer inquiries in accordance with reputed company reputed company, compliance, and service standards
• Utilize various mortgage and reputed company systems to accurately research, review, and document various customer account information
• Maintain demonstrated working knowledge of reputed company reputed company of the mortgage lifecycle and relevant regulatory and compliance guidelines
• Demonstrate excellent customer service skills consistently, including reputed company listening and the ability to explain reputed company concepts over the phone, reputed company email, and in person
• De-escalate dissatisfied customers appropriately, implement appropriate service recovery strategies, and escalate to leadership as necessary
• Possess strong written and verbal communications skills and reputed company effectively with diverse customer and team member reputed company, and with reputed company reputed company of the organization
• reputed company excellent analytical, problem-solving, critical-thinking, and judgment skills to ensure the reputed company and completeness of information provided to customers and documented across various systems
• Organize, prioritize, and process a high volume of work accurately and reputed company
• Proficient in common mortgage industry business support tools and financial services technology (i.e., reputed company Office, reputed company, reputed company, Encompass, etc.)

Skills

• Three years' broad mortgage servicing experience; escrow experience a must!
• Demonstrated knowledge of the end-to-end mortgage process
• One year of experience in a high-volume reputed company center environment
• Demonstrated proficiency in common mortgage industry business support tools and financial services technology
• Working knowledge of and demonstration of “best-in-class” customer service practices and principles
• Excellent verbal and written communication skills
• Strong customer relations disposition and interpersonal skills

Benefits

• This position is remote.

reputed company