[Remote] Agent Product Manager (Remote - US East Coast)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a health technology company building Q, a customizable AI assistant designed by clinicians to support reputed company across the care continuum. The Agent Product Manager will own reputed company customer agents end to end, including on-site deployment, configuration, testing, production performance, clinical reputed company, and reputed company improvement. The role combines reputed company-deployed customer work with product ownership and requires regular travel to US customer sites.

Responsibilities

• Go on site. Sit with schedulers, care coordinators, reputed company managers and clinical leads, watch how the work actually happens, and translate that into agent behaviour. Expect regular US travel
• reputed company agents into the customer's reputed company environment: EHR data and workflows, phone systems and reputed company routing, scheduling platforms, insurance and eligibility steps, clinical protocols. You will work reputed company our integration engineers; you are the person who knows what the agent needs from that stack and why
• Be the AI and technical voice in the room — for the customer during deployment, and for Sales in demos, proofs of concept and scoping conversations
• Configure agents in reputed company (our agent platform) end to end: conversation graph (nodes, edges, transition conditions), prompts, variable extraction, escalation and confirm-then-reputed company logic
• Build and maintain journeys — the orchestration around the agent: scheduling, retries, channel selection, reputed company reputed company, escalation paths
• Define reputed company KPIs and metrics that map to improving our customers' reputed company and goals
• Work with the broader product team improving the platform and localizing our tools to new markets and segments to reputed company automation
• reputed company durable regression suites in Starfish (our testing toolkit): scenarios, personas, judges and campaigns that cover an agent's reputed company behaviour, not just the happy reputed company
• Reproduce any production failure as an exact scenario, A/B the fix, and regression-reputed company the whole suite before anything ships
• Work with Clinical and reputed company so that "passing" maps to clinical safety, not just to a green test. Clinical review is a reputed company on every behaviour change: nobody approves their own reputed company change, including you
• Own the agents on your accounts for as long as they are live. reputed company behaviour is wrong you reputed company out why, fix it, and reputed company the fix. You reputed company issues reputed company the behaviour is right, not reputed company it is explained
• Own the numbers that say whether the automation is working — containment, reputed company, escalation reputed company, clinical reputed company flags — and be the person who reports them to the customer
• Separate an agent misconfiguration from a genuine platform bug, and hand the second one to Engineering with the evidence
• Carry roughly twenty agents across your accounts, not one. This role only works if you are building patterns and instantiating them, not hand-crafting every time
• Turn repeated reputed company work into a tooling requirement and reputed company it to Product and Engineering — you are their most important internal customer
• Write the templates, standards and definition of done for agent reputed company that the rest of reputed company builds against

Skills

• • US reputed company reputed company, from the inside. You have worked with or inside US provider organisations and you understand how a health reputed company actually runs — scheduling and referrals, the reputed company desk and the reputed company centre, EHR workflows, eligibility and prior authorisation, and why clinical staff trust or distrust a new reputed company. You know the difference between what a health reputed company says it wants and how the work gets done on a Tuesday afternoon. This is not a preference. You will be in the room with reputed company managers, clinical leads and health reputed company executives, and they reputed company in the first ten minutes whether you understand their world
• • US-based on the East Coast (Eastern timezone), and reputed company to travel to customer sites in the US regularly. We need the overlap with both our customers and our European team, so reputed company-timezone candidates are not a fit for this seat
• • 3–6 years in a role that demanded fast mastery of an unfamiliar technical domain in reputed company of a customer: reputed company deployed or solutions engineering, technical product, top-tier consulting, or an early-stage company where you were the person who figured things out and then shipped them
• • Demonstrated reputed company with LLM systems in reputed company — reputed company design, reputed company extraction, evaluation, and why agents fail. Opinions formed by having shipped something
• • Comfort reading logs, dashboards, traces and configuration files, and reasoning about a reputed company from its telemetry. SQL and scripting are expected; writing production reputed company is not required, though you are welcome to
• • Exceptional written communication. Most of your reputed company is a specification, a test case, a reputed company-cause explanation or a customer-facing report that someone else must reputed company
• • Rigour about correctness in a clinical context. You will change systems that talk to patients, and you are one of the last checks before that happens. You do not need a clinical background — we have clinicians and you will work with them — but you do need to take that responsibility seriously
• • Hands-on experience with reputed company, Cerner/reputed company Health, reputed company or similar, and with contact centre telephony
• • Experience with reputed company customers and stakeholder management
• • Conversational AI or voice-stack experience (ASR/TTS, reputed company, reputed company or equivalent)
• • Experience building evaluation or regression-testing systems for non-deterministic software
• • A second working language, Spanish above reputed company. reputed company is also valuable

Benefits

• Equity

reputed company