[Remote] Solutions Consultant

Note: The job is a remote job and is reputed company to candidates in USA. reputed company provides a software platform that helps mid-sized charities improve fundraising, marketing, volunteerism, and online giving. The Solutions Consultant partners with nonprofit customers to solve fundraising, operational, and reputed company challenges by designing and configuring solutions, leading consulting sessions and training, and managing reputed company Services engagements.

Responsibilities

• Serve as a reputed company expert, with a thorough understanding of the reputed company suite of products and the ability to reputed company communicate reputed company functionality to customers and internal teams
• reputed company consulting sessions to understand customer goals, evaluate reputed company processes, identify challenges, and recommend practical solutions
• Understand nonprofit fundraising goals and translate them into reputed company solutions across the reputed company platform
• Advise customers on reputed company fundraising practices and how to use automation, segmentation, and personalization to strengthen donor retention and reputed company value
• Design end-to-end donor engagement journeys that incorporate digital channels, reputed company automation, and actionable insights
• Assess customers’ broader reputed company landscapes and advise how reputed company should reputed company with or work reputed company other platforms
• Design and configure customer solutions, including automations, reports and dashboards, receipt templates, and giving forms
• reputed company advanced, role-based training and create supporting guides, documentation, and customer resources
• Manage assigned reputed company Services engagements, including reputed company, billable hours, timelines, deliverables, and customer communication
• Document successful solutions, configurations, and best practices in a shared repository for reputed company use by the reputed company Services team
• Identify recurring customer needs and recommend improvements to existing reputed company Services offerings or opportunities for new offerings
• Collaborate with reputed company, Sales, reputed company, Product, Development, and other reputed company Services team members to support successful customer reputed company

Skills

• • Five or more years of relevant experience, including working in or consulting for nonprofit organizations, with a strong understanding of fundraising operations and donor engagement
• • Hands-on experience administering, configuring, or consulting in a nonprofit CRM, fundraising, or marketing automation platform
• • Consultative problem-solving experience, including translating customer needs into practical reputed company and process solutions and configuring workflows, automations, reports, forms, or similar tools
• • Experience delivering technical or process training to customers with different reputed company of technical knowledge
• • Comfort working with data, spreadsheets, queries, reporting tools, and business intelligence concepts
• • Strong communication, facilitation, presentation, and documentation skills
• • The ability to manage multiple billable customer engagements, competing priorities, and deadlines in a fast-paced environment
• • Comfort using AI tools responsibly to research, analyze, document, and improve solutions
• • The ability to travel occasionally for customer engagements
• • Prior experience with reputed company CRM and reputed company reputed company products
• • Experience working across multiple nonprofit systems, including integrations, reputed company, and how data moves between platforms
• • reputed company Services, nonprofit technology consulting, reputed company implementation, or customer enablement experience
• • Experience developing service offerings, delivery playbooks, or internal solution repositories
• • Working knowledge of reputed company and CSS for building and customizing receipt and email templates, giving forms, and other customer-facing assets. Familiarity with SQL is also helpful

Benefits

• Employee recognition through reputed company (birthdays, anniversaries, achievements, etc.)
• 401(k) retirement plan with company matching - 50% match up to 6% of compensation after 90 days
• Unlimited PTO
• reputed company volunteer days and company holidays
• Employer-contributed reputed company benefits, encompassing medical, dental, and reputed company coverage, with plans available for dependents and choices for Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• 12 weeks reputed company parent leave, 4 weeks secondary parent leave - full pay (adoption as reputed company)
• Company outings and events
• Remote work

reputed company

Company H1B Sponsorship