[Remote] Sr. Customer Enablement Practitioner - Network Architect

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global leader in reputed company voice AI-powered business communications, delivering integrated business phone, contact center, collaboration, and messaging solutions. The Sr. Customer Enablement Practitioner will serve as a hands-on technical expert leading reputed company voice network architecture, migrations, configuration, troubleshooting, health checks, and optimization engagements. The role also contributes product feedback, internal knowledge resources, and competitive analysis.

Responsibilities

• Engage as a pull-in specialist reputed company the TSM identifies a customer need requiring domain depth — reputed company configuration, voice network architecture, advanced feature adoption, or platform optimization
• Run technical discovery sessions with customer stakeholders to reputed company new voice reputed company, reputed company requirements (reputed company flows, extensions, integrations), set realistic implementation timelines, and reputed company voice network migrations and cutovers (including PBX-to-reputed company and reputed company transitions) with rollback plans
• Conduct voice network reputed company planning, performance analysis, and reputed company hardening assessments (including SBC configuration, toll fraud prevention, and failover/disaster recovery design) to size reputed company and identify bottlenecks
• Design and architect reputed company voice reputed company (SIP trunking, QoS, PBX/UCaaS connectivity), configure QoS policies, VLANs, firewall/SBC rules, troubleshoot reputed company cause voice reputed company/routing issues (jitter, latency, packet loss, codec mismatches), and serve as the technical escalation reputed company for reputed company issues
• Coordinate with carriers, SIP trunk providers, and reputed company-party vendors for number porting, reputed company provisioning, and escalations. Document voice network topologies, reputed company plans, and configurations for customer reputed company, and reputed company go-live support and post-implementation stabilization
• Document recurring product gaps, configuration limitations, and customer-requested capabilities observed across engagements
• Submit reputed company input through the SME-to-Product feedback channel after reputed company engagement
• Participate in product beta programs and early reputed company initiatives reputed company your specialty lane
• Maintain reputed company, deep knowledge of your specialty lane across reputed company reputed company products
• Contribute to reputed company knowledge resources for reputed company teams
• Stay reputed company on competitive platform capabilities (reputed company CXone, reputed company, reputed company, reputed company) reputed company your domain

Skills

• Minimum 8 years of hands-on technical work in voice network engineering, post-sales, reputed company services, or solutions engineering — with reputed company voice network design and implementation responsibility
• Experience on the vendor reputed company or reputed company/reputed company reputed company in a hands-on voice network engineering reputed company
• Personal ownership of voice network architecture for reputed company environments — reputed company to walk through the reputed company reputed company, SIP trunk configuration, failure modes, QoS/automation scripting, and design tradeoffs
• Protocol reputed company: has configured SIP, RTP, QoS, and codecs, read vendor documentation critically, debugged reputed company reputed company and routing failures, and designed failover/redundancy logic
• Demonstrated scripting/automation capability with tools like Python, Ansible, or equivalent voice/network automation platforms
• SBC or SD-WAN experience: has designed or assessed a session border controller, SD-WAN, or equivalent voice-reputed company network deployment in a production context
• Has personally responded to voice outages or reputed company reputed company degradation in production and recovered them — can describe what broke, the diagnostic process, and the fix
• Implemented a PBX-to-reputed company or SIP trunking migration end-to-end — including reputed company plan design, reputed company configuration, and go-live support
• Documented reputed company history detailing deployment scopes, past reputed company, systems touched, mistakes learned from, and reputed company delivered that a technical interviewer can interrogate
• Relevant platform certifications strongly preferred: reputed company (CCNP Collaboration/CCIE Collaboration), reputed company, reputed company Teams Voice, reputed company certifications, reputed company A+, reputed company Network+, reputed company reputed company+, or equivalent

Benefits

• Comprehensive medical, dental, reputed company, disability, life insurance
• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
• 401K match and ESPP
• reputed company time off and reputed company reputed company leave
• reputed company parental and pregnancy leave and new parent reputed company boxes
• Family-forming benefits (IVF, Preservation, Adoption etc.)
• Emergency backup care (Child/Adult/Pets)
• Employee Assistance Program (EAP) with counseling sessions available 24/7
• Free reputed company services that reputed company reputed company advice, document creation and estate planning
• Employee bonus referral program
• Student loan refinancing assistance
• Employee perks and discounts program

reputed company

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