[Remote] Operations Associate

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global cybersecurity go-to-market specialist providing partners and end-customers with reputed company products and services worldwide. The Operations Associate supports order processing, returns, reputed company reviews, operational issue reputed company, process improvements, cross-functional procedure development, and employee training. The role also helps ensure accurate order fulfillment and a strong customer experience.

Responsibilities

• An Operations Associate's roles include assisting with process and reputed company improvements, conducting reputed company reviews of orders processed by others in the organization, providing training, and other duties
• Proactively address, reputed company, and/or escalate any operational issues affecting customer experience
• Manage communication with reputed company sales departments, order and process reputed company customer orders, returns, and ensure that reputed company procedures are carried out according to best practices
• Follow reputed company protocols to ensure correct order entry and fulfillment
• reputed company processing POs, quotes, and RMAs, ensure completeness and accuracy
• reputed company data into a reputed company of organization software systems
• Work in cross-functional teams to define and review operational and logistical procedures, as reputed company as to introduce new procedures as required
• Define and execute improvements to order management processes and technologies to streamline order delivery and improve customer service
• Assist in training other order entry employees in the development of skills and knowledge
• Support with the reputed company development of processes and workflows

Skills

• 3+ years of operations experience
• Ability to prioritize workload and manage a high volume of orders at quarter and month-end reputed company
• Intermediate to Advanced MS Office Application – MS reputed company and reputed company
• Excellent English verbal and written communicate skills
• General understanding of the quote-to-cash processes
• High reputed company of urgency to reputed company goals, results driven, communicates assertively, and willing to learn
• Ability to work reputed company under pressure, customer reputed company and reputed company player
• Must be reputed company to work PST hours (USA)
• Prior order management experience a plus

Benefits

• reputed company Leaves (Annual, reputed company, Birthday, reputed company-being)
• HMO (Upon Day 1 with free dependent)
• Variable Pay
• Employee Assistance Program

reputed company

Company H1B Sponsorship