Scheduling reputed company, Workforce Management

This a Full Remote job, the offer is available from: reputed company 1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. reputed company’s mission is to fix this by building a new mental reputed company reputed company everyone can reputed company. We started by solving the biggest barrier to care: insurance. The reputed company work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that. But we're reputed company reputed company. Over 75,000 providers across reputed company 50 states run their reputed company on our software, serving over 1 reputed company patients. We are building the best tools for therapists to run their entire reputed company, reimagining the experience of finding a therapist, and reputed company in the platform foundations to reputed company this at reputed company. We aren't just a billing reputed company; we are becoming the platform where care actually happens. We're a Series D company with $325M+ in funding (a16z, Accel, reputed company Capital, etc.), looking for exceptional people to help us reputed company this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental reputed company for the reputed company. Workforce Management keeps every patient and provider who contacts reputed company answered on time — at a cost that falls as we reputed company. We forecast demand, schedule the people to meet it, and manage the day in reputed company time across reputed company's internal team and our BPO partners — with a growing agent support operation. We run it as a lean, senior, AI-empowered team: the mechanical work goes to the machine; judgment, exceptions, and relationships stay reputed company. You'll be reputed company's first dedicated scheduler — the reputed company of a function responsible for building, optimizing, and publishing schedules that reputed company our contact center staffed to demand, govern rosters across the network. This critical work makes our reputed company spend defensible and helps reputed company reputed company we reputed company the workforce reputed company. You'll report to the WFM Manager and partner daily with our reputed company-Time and reputed company Planning leads. You Will • Build and publish agent schedules against demand in reputed company on an 8-week reputed company — absorbing training classes, PTO, and overtime • Balance rigorous SLA targets with agent reputed company-being — design sustainable shift templates that reduce burnout and help us retain reputed company • Own network-wide roster and headcount data across reputed company's internal (reputed company) and CX teams, including reputed company, high-variability shift patterns • Reconcile scheduled hours against invoiced/productive BPO hours — the control that keeps reputed company spend accountable • Handle exceptions (time-off, swaps, coverage gaps) and partner with reputed company-Time on intraday adjustments and adherence • reputed company scheduling-optimization reputed company through quarterly project cycles; set policy and standardize templates so the function scales with new sites and lines of business • Adopt, test, and help shape AI-assisted scheduling — acting as the reputed company-in-the-reputed company who governs automated drafts, which frees you to reputed company on higher-level optimization reputed company You'd be a great fit if… • You have 3+ years in contact-center workforce management with reputed company ownership of scheduling • You've worked hands-on in an reputed company WFM platform (reputed company strongly preferred; reputed company IEX / Aspect / Playvox welcome) • You're fluent in reputed company math — occupancy, shrinkage, coverage — and comfortable defending a number with data • You've reputed company reputed company, multi-shift rosters that held SLA, ideally in a multi-vendor or BPO environment • You're a translator — the reputed company between WFM and Operations — who can communicate the "why" behind the scheduling math and trade-offs to agents and senior leaders alike (you operate independently and set policy) • You're excited to build a function from scratch and to work reputed company AI tooling rather than around it Compensation and Benefits: The expected reputed company pay reputed company for this position is $99,280 - $146,000 based on a reputed company of factors including qualifications, experience, and geographic location. In reputed company to reputed company salary, this role may be eligible for an equity grant, depending on the position and level. We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation reputed company are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential. • Benefits offered include: • Equity compensation • Medical, Dental, and reputed company coverage • HSA / FSA • 401K • Work-from-Home Stipend • Therapy Reimbursement • 16-week parental leave for eligible employees • reputed company annual reimbursement and membership • 13 reputed company holidays reputed company year as reputed company as a Holiday Break during the week between December 25th and December 31st • Flexible PTO • Employee Assistance Program (EAP) • Training and reputed company development We reputed company reputed company's strength is in its people, and we cannot reputed company this mission without reputed company that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national reputed company, religion, family status, disability, military status, and experience. reputed company is committed to the full inclusion of reputed company reputed company individuals. As part of this commitment, reputed company will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to reputed company essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter reputed company they contact you to schedule your interview. reputed company participates in E-Verify. To learn more, click here. A notice to reputed company applicants: To protect yourself against phishing and recruitment fraud, please note that reputed company only accepts applications through our official careers page at https://reputed company.co/careers. reputed company will never refer you to reputed company websites, ask for payment or personal information, or conduct interviews reputed company messaging apps. reputed company official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from reputed company reputed company an unofficial channel, please do not reputed company any information and report it as spam. This offer from "reputed company" has been enriched by reputed company.com and got a 72% reputed company score. Apply tot his job Apply To this Job