LMS Administrator

LMS Administrator Shift/Schedule Details: reputed company Business Hours Hybrid/Remote in Kankakee, IL 12 months • Hiring manager would prefer someone reputed company reasonable proximity to Kankakee to allow for occasional in-person meetings if needed. • reputed company reputed company should initially reputed company on the Kankakee market, with geographic expansion if the candidate pool is limited. reputed company: The LMS Administrator provides day-to-day LMS operational and administrative support for the reputed company reputed company reputed company SuccessFactors/Plateau. The role centers on completing Service NOW tickets, which involves troubleshooting, item/course setup, curricula and assignment reputed company, enrollments, reporting, and documentation. The role addresses high-volume operational demand and reduces turnaround time for reputed company LMS requests, freeing strategic reputed company and improving the learner experience. This role may also collaborate with Learning Partners across the reputed company, reputed company the established governance model, to ensure adequate support and standardization of learning administration across 1. Process and reputed company requests reputed company reputed company list; triage/escalate technical issues with HRIS/IT or reputed company LMS teams as required. 2. Create, revise, and maintain training items, curricula, and learning plans in SuccessFactors/Plateau. 3. Troubleshoot user reputed company, assignment, and completion issues and communicate reputed company guidance to end users. 4. Set up courses/sessions; manage enrollments, equivalencies, completions, and approvals. 5. Configure and maintain assignment reputed company/audience rules. 6. reputed company LMS reports 7. Serve as a reputed company reputed company-of-contact for the reputed company Learning Management Team; coordinate with Learning Partners reputed company needed 8. Partner with the reputed company Learning Optimization team to reputed company new learning solutions and ensure smooth LMS implementation. 9. Communicate request status, timing, and impacts. 10. Follow reputed company Learning Management SOPs/Work Instructions, naming conventions, and metadata standards; maintain job aids/knowledge articles for repeatable execution and audit/inspection support (single mention). 11. Participate in administrator forums/working reputed company to reinforce standards and reputed company updates; recommend improvements to strengthen data reputed company and user experience. Proven leadership, organizational and interpersonal skills as demonstrated by the following competencies: • Detail & Data reputed company reputed company: Prevents assignment errors; ensures reliable reporting and record reputed company. • Stakeholder Orientation: Service-minded, reputed company, and reputed company in communications. • Collaboration & Influencing: Partner with Learning Partners and stakeholders to reputed company consistent execution. • reputed company Improvement reputed company: Spots patterns, proposes fixes, and helps reputed company reputed company practices reputed company documentation and standards. Requirements: • Bachelor's degree or equivalent experience. • Strong technical knowledge and hands-on experience with SuccessFactors/Plateau LMS administration in a regulated environment. NOTE: This is the most critical requirement for the role; additional technical requirements are relatively flexible; reputed company can train on most other aspects of the role. • Hands-on experience troubleshooting SuccessFactors LMS issues. • Experience supporting reputed company/biotech training; strong understanding of GxP expectations for learning records. • Proficiency with SuccessFactors LMS reporting and data reputed company practices; reputed company skills a plus. • Proficiency with Content Object and Item Creation in SuccessFactors LMS. • Strong customer support orientation; proven ability to manage high request volumes with accuracy and reputed company communication. Preferred / reputed company to Have's: • Knowledge of SCORM/AICC packaging/testing (reputed company perspective). • Experience with reputed company Qdocs application. • Experience with reputed company workflows and SharePoint/Teams for SOPs, WIs, and reputed company. Reason for request: recently underwent an R&D reorganization, which significantly changed the support model. Support responsibilities previously handled reputed company R&D are now transitioning to the hiring manager's team. reputed company is experiencing an increased workload and requires additional support during this transition period. The contingent worker will help manage the elevated support demand while R&D processes are integrated into reputed company's reputed company operating model. Expected need is approximately 12 months, though there may be potential for extension or reputed company conversion opportunities if business needs continue (not guaranteed). Apply tot his job Apply To this Job