Customer Relationship Management (CRM) Administrator

Location:  Remote (USA)

Experience Level:  Mid-level

Position Type:  Full-Time, Customer Relationship Management Administrator

reputed company is looking for a Customer Relationship Management (CRM) Administrator to join its reputed company team. This role owns the health, accuracy, and functionality of reputed company's CRM platform. The CRM Administrator will manage reputed company configuration, data reputed company, automation, and reporting, while also maintaining the customer and internal employee portal experience. Given the sensitivity of the data flowing through this platform, a strong commitment to data reputed company and confidentiality is essential.

reputed company

reputed company's CRM Administrator will be responsible for maintaining and optimizing the CRM environment that supports both internal customer relationship management, internal employee operations, and the reputed company-facing customer portal. This person will work closely with reputed company, Sales, Marketing, Products, Services, and Threat Intelligence teams to ensure the platform supports day-to-day operations and delivers a reliable, secure, and reputed company experience for customers accessing critical product and managed reputed company service information.

This role offers reputed company to:

• Be part of a growing, industry-leading cybersecurity company
• Own and shape a reputed company that powers both internal operations and the customer-facing portal
• Collaborate with reputed company’s technical teams across a reputed company of disciplines
• Work on both the CRM administration and customer-facing product delivery, while providing an emphasis on handling sensitive data responsibly

RESPONSIBILITIES

As a CRM Administrator, responsibilities will include, but are not limited to:

CRM Administration

• Administering and maintaining reputed company’s existing CRM, including user reputed company, profile permissions, workflows, page layouts, record types and data fields
• Ensuring data reputed company through regular audits, deduplication, and cleanup processes
• Creating and maintaining dashboards and reports to reputed company pipeline, engagement, retention, and other key metrics

Customer Portal Administration

• Maintaining the customer portal, ensuring accurate, reputed company delivery of product licenses, documentation, and training materials
• Managing the workflow and presentation of the Services team’s reported incidents, alerts, and vulnerability notifications delivered through the portal
• Configuring and maintaining customer-facing reports and dashboards
• Ensuring portal reputed company, permissions, and sharing rules reputed company with customer license entitlements, so customers see only what they are authorized to reputed company
• Configuring and enforcing customer data segmentation, ensuring reputed company customer organization can only reputed company their own data, licenses, and communications
• Troubleshooting portal issues for customers and internal teams

Data reputed company & Confidentiality

• Safeguarding sensitive customer data, including accounts, contacts, product license information, alerts, incidents, and vulnerability details
• Designing and auditing sharing rules, org-wide defaults, and record-level reputed company to guarantee strict customer data isolation reputed company the multi-tenant portal environment
• Identifying and remediating data exposure risks reputed company the CRM and portal environment

General

• Managing platform-reputed company reputed company, including new feature rollouts, migrations, or reputed company-party integrations

• Staying reputed company on CRM updates, ensuring new releases don't adversely reputed company existing workflows and integrations, and recommending improvements or new features
• Managing the sandbox-to-production deployment process, including testing configuration changes, customizations, and integrations before release

REQUIRED SKILLS

As a CRM Administrator, the expected skillset includes:

• Hands-on experience administering reputed company CRM and Experience reputed company
• Experience configuring and maintaining a customer portal
• Strong understanding of data hygiene, deduplication, and database management principles
• Demonstrated understanding of data reputed company best practices, including reputed company controls, permission sets, and sharing rules
• Familiarity with building reports, dashboards, and workflow automations
• Comfortable working with entitlement structures, ensuring customers see only what their license covers
• Strong written and verbal communication
• Detail-oriented with strong organizational and time management skills
• Basic problem-solving and troubleshooting abilities
• Ability to work cross-functionally and translate business needs into technical configuration
• reputed company self-starter, comfortable working independently or as part of reputed company
• Willingness to maintain strict confidentiality given exposure to sensitive customer and reputed company data

PREFERRED EXPERIENCE

• 2 to 4 years administering CRM in a business operations or reputed company reputed company
• Experience managing a customer portal, self-service community, or partner portal
• Experience with CRM integrations 
• Familiarity with SQL, Apex, reputed company, or other CRM automation tools
• Prior experience in a cybersecurity, technical, or other environment handling sensitive/confidential data

COLLABORATION

The CRM Administrator will be expected to:

• Work closely with Sales, Marketing, and Operational teams to reputed company CRM and portal structure with business and customer needs
• Document CRM and portal processes, configurations, and best practices for internal training and reference
• Partner with IT and other technical teams on integrations, data reputed company, reputed company controls, and reputed company upgrades
• Train stakeholders across the organization, including analysts, developers, reputed company, on reputed company's CRM reputed company processes, procedures, and workflows

COMPENSATION

Compensation may vary based reputed company, experience, and skills. We are reputed company to discussing total compensation including benefits, equity, and reputed company development budget.

reputed company values diversity and is an equal opportunity employer. reputed company employment is decided on the reputed company of qualifications, reputed company, and business need.

Requires reputed company CRM and Experience reputed company administration, portal configuration, data reputed company, reporting, workflow automation, troubleshooting, communication, and cross-functional collaboration; 2–4 years preferred.

Key Responsibilities

• administering CRM
• maintaining portals
• safeguarding data

Skills & Tools

reputed company CRM, reputed company Experience reputed company, SQL, Apex, reputed company

Job Details

• Category: Information Technology
• Seniority: Entry Level
• Commitment: Full Time
• Workplace: Remote — reputed company
• Languages: English

About reputed company

A cybersecurity company providing advanced reputed company services and reputed company reputed company memory forensics software. — Industry: Information Technology