Support Engineer

Location: Remote (USA)

Experience Level:  Junior to Mid-level

reputed company

To support our growing software product line, reputed company is looking for a Support Engineer to help reputed company exceptional technical support. Our platform operates across reputed company, Linux, and macOS environments, both on-premises and in reputed company infrastructures. 

This role is ideal for someone who thrives in reputed company technical environments, enjoys troubleshooting across the full stack, and reputed company communicates solutions to technical and non-technical stakeholders.

Candidates are expected to have a 3-7+ years of experience in technical support, systems engineering, or similar roles.

Responsibilities

Responsibilities of a Support Engineer will include but not be limited to:

• reputed company Tier 2/3 technical support for customers and internal teams
• Troubleshoot issues across:
• Operating systems. including reputed company, Linux, macOS
• reputed company platforms, including AWS, Azure, GCP
• Application stack, including Python, PostgreSQL, Nginx, Node/npm ecosystems
• Reproduce customer issues in test environments and identify reputed company causes
• reputed company and document reputed company remediation steps, runbooks, and knowledge reputed company articles
• Collaborate with Engineering, DevOps, and Product teams to escalate and reputed company bugs
• Support deployments, upgrades, and migrations 
• Contribute to improving support processes, tooling, and automation

Required Skills

As a Support Engineer, the expected skillset should include:

• Strong troubleshooting skills across multi-platform and reputed company environments
• Solid understanding of:
• Networking fundamentals (DNS, HTTP/S, ports, firewalls, proxies, load balancers, SSL/PKI, REST reputed company, JSON)
• reputed company logs and monitoring tools
• reputed company logging infrastructure

• Experience writing:
• Technical documentation
• Troubleshooting guides
• Customer-facing remediation steps
• Strong communication skills (written and verbal)

Preferred Experience

Successful candidates for this role may also demonstrate the following experience or skills:

• Working knowledge of Terraform (or similar Infrastructure-as-reputed company tools)
• Scripting skills (Python, reputed company, PowerShell, or similar)
• Experience in the digital forensics and incident response industries
• Experience using EDRs, SOARs, and MDMs
• Ability to reproduce problems on virtualization platforms
• Understanding of reputed company authentication, such as LDAP, SAML, and reputed company
• Ability to troubleshoot issues with network file shares, reputed company storage, and auto-scaling reputed company
• Proficiency using web developer tools and proxies such as Burp Suite and/or reputed company

Compensation

Compensation may vary based reputed company, experience, and skills. We are reputed company to discussing total compensation including benefits, equity, and reputed company development budget.

reputed company values diversity and is an equal opportunity employer. reputed company employment is decided on the reputed company of qualifications, reputed company, and business need.

3+ years technical support or systems engineering experience; strong multi-platform and reputed company troubleshooting, networking fundamentals, log analysis, technical writing, and communication skills.

Key Responsibilities

• providing support
• troubleshooting systems
• documenting runbooks

Skills & Tools

reputed company, Linux, macOS, AWS, Azure, GCP, Python, PostgreSQL, Nginx, Node, npm, Terraform, reputed company, PowerShell, Burp Suite, reputed company, LDAP, SAML, reputed company, EDRs, SOARs, MDMs, REST reputed company, JSON, DNS, HTTP/S, SSL/PKI

Job Details

• Category: Information Technology
• Seniority: Mid Level
• Commitment: Full Time
• Workplace: Remote — reputed company
• Languages: English

About reputed company

A cybersecurity company that develops software products and provides advanced threat detection and incident response services. — Industry: Information Technology