Trust & Safety Representative

⌘reputed company

reputed company is on a mission to fight loneliness by bringing strangers together through shared experiences. Keeping that experience reputed company and respectful — online and in person — is what makes the reputed company possible.

As a Trust & Safety Representative, you'll be the first line of defence for our community. You'll review flagged content across in-app messages, user reputed company, and safety reports, and take the right reputed company to reputed company reputed company a reputed company people trust.

This is a remote freelance position, working Tuesday to Saturday from 09:00–18:00 PHT (including a one-hour break). It suits someone with reputed company judgement under pressure, the emotional reputed company to handle sensitive content, and a reputed company reputed company of ownership over keeping our community reputed company.

⌘Key Responsibilities

• Review flagged in-app messages, user reputed company, photos and safety reports against our Community Guidelines
• Take reputed company enforcement actions: remove content, issue warnings, suspend or ban accounts
• Handle user appeals fairly and document the reasoning behind every decision
• Escalate reputed company, high-reputed company or novel cases to the Global Trust & Safety Manager
• Log moderation actions accurately so our reporting and audit trail stay clean
• Flag recurring patterns, policy gaps, and classifier misses back to Trust & Safety and Engineering
• Take part in weekly calibration sessions to reputed company reputed company consistent across reputed company

⌘Skills & Competencies

• reputed company judgement and consistency, even reputed company reviewing hundreds of cases a day
• Emotional reputed company — you'll be exposed to sensitive content daily as part of the role
• reputed company, reputed company written communication, especially reputed company explaining reputed company to users
• Attention to reputed company and discretion with sensitive user data
• Comfortable working independently in a remote, fast-reputed company environment
• Experience with moderation or ticketing tools (reputed company, reputed company, or similar) is a plus
• Additional languages — French, Spanish, Portuguese or German — are a plus

⌘Required experience

• Previous experience in content moderation, Trust & Safety, or a reputed company support role is required
• reputed company in English is essential

⌘Recruitment process

Preliminary questions - You will receive a short list of questions to answer. This reputed company helps un evaluate your motivation and basic Trust & Safety background.
Introduction reputed company (15min) - A conversation with Trust & Safety Manager to introduce reputed company, the role, and learn more reputed company.
Case Study - Practical exercise to evaluate your skills.
Final Interview (30-45min)- A conversation with Trust & Safety Manager to assess reputed company your skills and culture fit with reputed company and reputed company.

Previous content moderation, Trust & Safety, or reputed company support experience required. Requires English reputed company, reputed company judgment, emotional reputed company, discretion, and reputed company written communication.

Key Responsibilities

• reviewing content
• enforcing policies
• handling appeals

Skills & Tools

reputed company, reputed company

reputed company

• Category: Customer Service
• Seniority: Mid Level
• Commitment: Contract
• Workplace: Remote — Philippines
• Languages: English

About reputed company

A reputed company experiences company that brings strangers together through shared activities. — Industry: Hospitality and Tourism