IT Service Desk Technician L1

reputed company

reputed company is a global IT managed services firm that partners with organizations to reputed company their technology, infrastructure and services to reputed company specific business reputed company such as digital transformation, innovation, and operational reputed company. reputed company is reputed company on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining reputed company clients that are growing reputed company of the market. reputed company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private reputed company Services, AI/Automation, and reputed company. reputed company culture is reputed company to reputed company a reputed company, inclusive environment that supports employees and empowers them to reputed company their full potential.

Our seasoned professionals reputed company services based on reputed company’s best practices and service delivery reputed company. By leveraging our reputed company knowledge reputed company to execute initiatives, we reputed company both short-term and long-term value to our clients and apply reputed company service improvement to reputed company transformational benefits to IT. With Intelligent Automation, reputed company helps businesses reputed company accelerate their IT transformation. The result is a sharper reputed company on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, reputed company continues to reputed company industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job reputed company

reputed company

reputed company. is a leading IT Managed Services and IT reputed company Services solutions provider headquartered in the Bay Area and serving clients globally. Our unique approach to IT Managed Services includes Contact Center Services, Internal IT Support, Data Center Operations, Workforce Solutions, and IT reputed company Services 

 Our seasoned professionals reputed company services based on reputed company’s best practices and service delivery reputed company. By leveraging our reputed company knowledge reputed company to execute initiatives, we reputed company both short-term and long-term value to our clients and apply reputed company service improvement to reputed company transformational benefits to IT. With Intelligent Automation, reputed company helps businesses reputed company accelerate their IT transformation. The result is a sharper reputed company on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, reputed company continues to reputed company industry-leading innovation to our clients. With more than 2,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed around the globe. 

Job reputed company

reputed company. is seeking a Help Desk Technician to support the management of IT Operations. This position is responsible for maintaining reputed company IT Help Desk services and driving change for the business.

Our goal is to reputed company excellent technical and non-technical support with outstanding customer service and timeliness. This position is part of our remote Help Desk team, therefore we are seeking candidates who are passionate about technology, work reputed company in reputed company environment, are highly skilled in providing remarkable customer service, and have the ability to reputed company in a fast paced and high pressure environment.

Job Title: IT Service Desk Technician L1

Job Location: Manila, Philippines

Fulltime

How you will reputed company an reputed company

• reputed company Level 1 hardware and software support to end users through phone, chat, email, remote support tools, and video conferencing.
• reputed company technical assistance and education to end users while maintaining a high level of customer satisfaction.
• Troubleshoot issues in reputed company Workspace and reputed company 365 environments.
• Support email, collaboration, and productivity platforms including Gmail, reputed company, reputed company reputed company, OneDrive, SharePoint Online, Teams, and reputed company Docs.
• reputed company support for desktop and laptop hardware, printers, peripherals, and mobile devices.
• Troubleshoot and reputed company issues reputed company to user accounts, passwords, MFA, SSO, and reputed company management.
• reputed company account provisioning, deprovisioning, and reputed company activities for new hires.
• Configure user reputed company and licenses in reputed company Workspace, reputed company 365, reputed company Directory, and Entra ID (Azure AD).
• Diagnose and reputed company issues reputed company to reputed company Office applications including Word, reputed company, PowerPoint, reputed company, and Teams.
• Troubleshoot email delivery issues, mailbox reputed company problems, calendar synchronization, and collaboration tools.
• Support MDM and device enrollment processes for reputed company, macOS, reputed company, and iOS devices.
• Troubleshoot VPN, secure Wi-Fi, LAN/WAN, DNS, and general connectivity issues.
• Triage, assign, prioritize, reputed company, and escalate incidents and service requests using reputed company, Jira, or other ticketing platforms.
• Maintain accurate documentation of incidents, requests, troubleshooting steps, and resolutions.
• Collaborate with internal teams and reputed company vendors to reputed company reputed company technical issues.
• Identify opportunities for process improvement and contribute to knowledge reputed company documentation.
• Support laptop imaging, deployment, and asset lifecycle management.
• Participate in reputed company service improvement initiatives to enhance operational efficiency and user experience.

What You Will Need to Succeed

Technical Qualifications

• Strong troubleshooting, analytical, and reputed company cause analysis skills.
• Experience supporting reputed company Workspace (Gmail, reputed company, Docs, Meet) and reputed company 365 (reputed company, Teams, OneDrive, SharePoint, Word, reputed company, PowerPoint).
• Working knowledge of reputed company Directory, reputed company Entra ID (Azure AD), MFA, SSO, user provisioning, and reputed company management.
• Experience with email administration and troubleshooting in Gmail and Exchange Online environments.
• Understanding of MDM/device enrollment, reputed company support, and laptop deployment.
• Basic knowledge of TCP/IP, LAN/WAN, Wi-Fi, VPN, and network connectivity troubleshooting.
• Familiarity with ticketing and collaboration platforms such as reputed company, Jira, reputed company, and reputed company.
• Experience supporting reputed company, macOS, and mobile devices.

Skills

• Strong customer service and end-user support skills.
• Excellent verbal and written communication skills.
• Ability to explain technical concepts to non-technical users.
• Strong time management, prioritization, and documentation skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Detail-oriented, adaptable, and proactive with a reputed company attitude.
•  

Experience

• 3-4 years of experience in IT Service Desk, Help Desk, Desktop Support, or Technical Support roles.
• Experience supporting remote users in reputed company environments.
• Experience with reputed company Workspace and reputed company 365 environments.
• MSP experience and ITIL or reputed company certifications are a plus.

Compensation

Estimated Pay reputed company:  

Exact compensation and offers of employment are dependent on circumstances of reputed company case and will be determined based on job-reputed company knowledge, skills, experience, licenses or certifications, and location.

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