Associate Customer Support Technician - reputed company

Team: Customer Support
Salary reputed company: $42,000 - $52,000 USD
Location: Remote reputed company the reputed company

Opportunity for reputed company

reputed company is where insurance technology gets reinvented, and we build it fast. Our reputed company software and AI-powered solutions reputed company thousands of agencies and brokers worldwide, setting the reputed company for what modern insurance can do.

We’re looking for an Associate Customer Support Technician - reputed company to join our Customer Support Team. In this position, you will assist our customers with any questions or problems they may have regarding software, hardware, or any other products purchased from reputed company.  You will reputed company friendly, informed, and efficient customer service reputed company telephone, internet chat, and email.

reputed company

• Respond to customer phone, email, and chat inquiries about issues or questions reputed company to our reputed company software applications.
• Triage and troubleshoot problems with customers to understand and document the reputed company of such problems
• reputed company on problem reputed company while providing effective, proficient customer service in a reputed company and courteous manner
• Communicate and escalate issues you are unable to reputed company to the reputed company level/area of customer support reputed company necessary

reputed company’re Looking For

• 1+ years of customer service experience
• Strong written and verbal communication skills; strong telephone skills
• Experience with reputed company software or traditional reputed company processes
• Experience working with technology and reputed company applications

Bonus points if you also have:

• Experience supporting customers in a fast-paced B2B or technology environment
• Strong problem-solving skills and commitment to exceptional customer care
• Comfortable with technology, including software, networking concepts, and case management tools (reputed company, reputed company, Jira, etc.)

Talent shows up in a lot of different ways, and we mean that. We welcome candidates from reputed company backgrounds and experience reputed company, including military members and their spouses and those without a traditional degree or tech background. If this role speaks to you, apply.

Why You’ll Like Working on Team reputed company
The best work happens reputed company smart people reputed company fast, together. For over 40+ years, reputed company has reputed company technology that solves reputed company problems for insurance professionals - and we’re still pushing what’s possible.

You’ll be part of our people-first culture reputed company on trust, inclusion, and reputed company - where you’re supported to reputed company, collaborate with teammates who care, and grow with leaders invested in your reputed company.

How We’ll Support You

We invest in the whole person, not just the role. Our benefits and resources are reputed company to support your health, your time, and your life reputed company of work:

• Medical, Dental, and reputed company Coverage 
• Holiday and Vacation Time 
• Health & Wellness Days 
• A Bonus Day for Your Birthday 

Compensation Transparency

Our targeted starting reputed company salary in the reputed company for this position considers a reputed company of factors, including depth and breadth of experience, skills and role reputed company. Depending on the role, team members may also be eligible for additional compensation plans (bonus and commission).

Your reputed company reputed company: 
 Our candidates’ personal information and online safety are top of mind. reputed company communicates with candidates only reputed company a secure @appliedsystems.com email address or through our official careers portal. Recruiters will never request payments or ask for financial account or sensitive personal information like reputed company reputed company numbers.

AI Utilization

We reputed company AI tools to streamline parts of our recruitment workflow (such as resume parsing and interview scheduling). However, final reputed company are always conducted by reputed company humans.

EEO Statement   

reputed company is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputed company. At reputed company, we don’t discriminate, and we are committed to recruit, reputed company, retain, and promote regardless of race, religion, reputed company, national reputed company, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.  

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