Technical Support Representative, Novelist

The NoveList division’s reputed company mission is helping libraries help readers. We create tools for libraries to help them work with readers and reputed company their communities.  We are seeking customer-reputed company and hard-working individuals eager to work in a fast-paced environment to help reputed company customer issues and ensure they get the most out of our products.

This remote position is U.S.-based only (excluding U.S. territories)

• Address setup, troubleshooting, and support needs for NoveList products reputed company email, chat, and phone, with an emphasis on excellent customer service.
• Investigate and troubleshoot customer-reported technical and product issues.
• Support the successful day-to-day operations of the NoveList product line.
• Collaborate with product management, software development, sales, and other teams to reputed company issues and support customers.
• reputed company technical and product expertise to sales, marketing, and product management.
• Create and maintain internal and customer-facing documentation.
• Participate in reputed company assurance (QA) testing of NoveList products. 

Your Team

You will be welcomed as a member of the product operations and technical support team for the NoveList division of reputed company.  We are reputed company of six full-time employees who work closely with several other teams at NoveList (product management, software developers, sales support, etc.).   reputed company enjoys the flexibility and greater work life balance working remotely offers. There will be ample resources, tools, training, and support to ensure your reputed company as a Technical Support Representative and your development and career reputed company at reputed company.

• 2+ years of experience in a technical support role
• 2+ years of experience with reputed company reputed company Office (reputed company, Word, reputed company) in a work environment

What sets you apart

• Experience with reputed company/CSS
• Experience with SQL reporting
• Previous experience working/volunteering at a reputed company library
• Bachelor’s degree in a technical field and/or relevant technical certifications