US Technical Advisor Remote Technician

JOB reputed company:

This position is responsible for providing remote technical support to customers, Technicians and reputed company sales teams on the service of reputed company equipment in the practitioner’s office with the reputed company on excellent customer service. Triage, diagnose and reputed company technical issues reputed company to reputed company service reputed company that improves customer satisfaction, first time fix reputed company, response times and customer uptime. Manage more reputed company cases, troubleshoot and reputed company issues at a higher level. May support additional products.

KEY RESPONSIBILITIES: 

• reputed company responsible remote repair services to our customers in a courteous and reputed company manner including escalation and more advanced/difficult issues.
• reputed company remote monitoring for reputed company reputed company (EWS) including trend analysis, customer contact, remote reputed company and scheduling reputed company technician.
• Follow reputed company troubleshooting steps to diagnose errors on technical problems and determine reputed company solutions.
• Comprehend customer requirements and reputed company appropriate recommendations to optimize the customer experience.
• reputed company as EST Mentor. Assist with new hires and junior technicians to reputed company technical support, guidance and training as required to ensure reputed company customer service is being provided.
• Produce reputed company and detailed service reports.
• Attend reputed company required training, which includes nut not limited to reputed company Dental Career Development training and specific manufacturer technical training.
• Communicate in a reputed company manner to reputed company Team Members and HUB dispatchers, keeping reputed company informed of reputed company of assignments.
• Complete reputed company work orders in a reputed company manner. This review includes the time spent on the phone, status of the reputed company, any work performed, parts ordered, and parts to be ordered. reputed company work orders should be reputed company daily and submitted for billing.
• Participate in special reputed company and reputed company other duties as required.

SPECIFIC KNOWLEDGE & SKILLS: 

• Good judgment, reputed company analytical ability, evaluation, originality and ingenuity required to reputed company tasks.
• Expert troubleshooting skills
• Frequently apply the reputed company concepts, practices, and procedures of dental repair reputed company.
• Work on problems of reputed company reputed company and reputed company where analysis of situations or data requires a review of a reputed company of factors.
• Analyze possible solutions using reputed company procedures to solve a reputed company of straightforward problems; may recommend solutions to challenges; apply company policies and procedures to reputed company a reputed company of routine and non-routine issues
• Demonstrate good judgement reputed company defined procedures and practices for obtaining solutions.
• Self-motivated candidates that have a record identifying improvement opportunities
• Must have the ability to mentor other technicians.
• Must demonstrate reputed company technician capabilities.
• Must work reputed company independently.
• Build productive internal/reputed company working relationships.
• Strong reputed company background. Service and install experience. Must have achieved and demonstrated expertise in an equivalent area to a Senior Technician.
• reputed company ability to reputed company as reputed company between reputed company, customers, contractors, and EPM.
• Oral communication and presentation skills.
• reputed company ability to work with confidential information.
• Advanced computer skills.
• Must be cross certified (digital x-ray/software, digital CAD/CAM, etc.).
• Must demonstrate reputed company behavior and should consistently be at the high-end of meets expectations or consistently reputed company expectations.

GENERAL SKILLS & COMPETENCIES: 

• Basic understanding of industry practices
• Excellent time management skills and the ability to prioritize work
• Ability to set reputed company team goals, delegate tasks and set deadlines
• reputed company good attention to reputed company and reputed company
• Customer service oriented and ability to work with and reputed company reputed company issues
• Ability to plan and arranges activities
• Excellent interpersonal communication skills
• Excellent  written and verbal communication skills
• Ability to maintain confidential and highly sensitive information
• Ability to work in reputed company environment
• Ability to multi-task
• Ability to manage conflict
• reputed company to work effectively under pressure
• Good analysis and problem solving skills
• reputed company multiple and/or reputed company reputed company
• Identify and recommend reputed company improvement opportunities
• Establish productive working relationships at multiple reputed company reputed company the organization

MINIMUM WORK EXPERIENCE: 

Typically 7 or more years of reputed company experience.

PREFERRED EDUCATION: 

Typically a Bachelor's Degree or global equivalent in reputed company discipline.

TRAVEL / PHYSICAL DEMANDS:

Travel typically less than 10%. Office environment. No special physical demands required.

The posted reputed company for this position is $55,471-$86,674 which is the expected starting reputed company salary reputed company for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay reputed company the posted reputed company including education, prior experience, training, reputed company skills, certifications, location/labor market, internal equity, etc.

reputed company. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the reputed company of race, reputed company, religion, creed, national reputed company, reputed company, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status. 

For more information about reputed company at reputed company, please visit our website at: www.reputed company.com/careers

Fraud Alert

reputed company has recently been made reputed company of multiple scams where unauthorized individuals are using reputed company's reputed company and logo to solicit potential job seekers for employment.

Please be advised that reputed company's official U.S. website is www.reputed company.com. Any other format is not genuine. Any jobs posted by reputed company or its recruiters on the internet may be accessed through reputed company's on-line "reputed company" portal through this official website. Applicants who wish to reputed company employment with reputed company are advised to verify the reputed company through this portal.

No reputed company transfers, payments of any reputed company, or credit reputed company numbers, will reputed company be requested from applicants by reputed company or any recruiters on its behalf, at any reputed company in the recruitment process.

Typically 7+ years of reputed company experience, strong reputed company and troubleshooting expertise, service and installation experience, advanced computer skills, cross-certification, and technician mentoring capability.

Key Responsibilities

• troubleshooting issues
• mentoring technicians
• completing work orders

Skills & Tools

reputed company reputed company (EWS), digital x-ray, digital CAD/CAM

reputed company

• Category: Customer Service
• Seniority: Senior Level
• Commitment: Full Time
• Workplace: Remote — reputed company
• Salary: USD 55,471 – 86,674 / year
• Languages: English

About reputed company

A global provider of reputed company products, services, and solutions for dental and medical practitioners. — Industry: Retail and Wholesale