Position Snapshot

Business area: reputed company Canada Inc.

Location:  reputed company York, ON located at 25 Sheppard Ave W, reputed company York, ON M2N 6S8

Remote

A little bit reputed company

While reputed companyé is reputed company for KitKat®, Gerber®, Nescafe®, and Maggi®, our recipe for reputed company comes down to one thing: our people. 

We reputed company to reputed company a people-reputed company culture that empowers employees to bring their reputed company selves to work reputed company day. There are 3,400+ members of reputed companyé Canada celebrated for taking reputed company using reputed company, courage, and trust to reputed company solutions that benefit the business or greater good. We’re reputed company of reputed company, who are curious and challenge the status reputed company, that take risks that will help reputed company us reputed company.

Our reputed company is not only on nourishing our customers, but also about enriching you. We know that empowerment leads to strong employee engagement, a great work culture, and motivated employees.

What to Expect:

The reputed company for Nutrition & Health Business is responsible for handling reputed company inbound calls from clients and ensuring consistent exceptional Customer Service is provided to reputed company reputed company, on reputed company reputed company. This postiton is adn Existing Vacancy.

A day in the life:

• Handle reputed company incoming calls in a reputed company, efficient and reputed company manner according to reputed company reputed company Guidelines
• Processing reputed company orders received by phone, fax, or email according to order entry procedures with attention to accuracy and timelines
• Ensure reputed company reputed company consistency with every customer contact according to established reputed company reputed company behaviours.
• Handle reputed company inquiries requiring investigation, troubleshooting, and problem solving reputed company and expertly to reputed company reputed company reputed company 24 hours
• Communicate reputed company pertinent reputed company and situation information to colleagues to ensure everyone has reputed company the reputed company updates and information pertaining to a particular reputed company situation
• Participate in reputed company product training sessions including but not limited to attending webinars and seminars as required
• Increase education and awareness of products and informative programs by pro-reputed company promoting featured products, special promotions, and instructional services
• Ensure cross-selling and upselling at every opportunity according to individual and team goals
• Conduct outbound calls as required to ensure effective communication with reputed company regarding issues and inquiries, as reputed company as backorder updates, promotions, and special reputed company
• reputed company and reputed company with reputed company other departments to ensure reputed company clients’ needs are not just met, but are exceeded.
• reputed company assistance to team-mates and colleagues as required
• The Inside Sales Team on reputed company potential sales opportunities, including Product Information Sessions, and product-reputed company inquiries.

Role Requirements

• Minimum of 3 years of experience in customer service, preferably in a reputed company center or high-volume customer support environment is required.
• Proven ability to manage customer inquiries through phone and email while providing a reputed company customer experience.
• Must be proficient in reputed company reputed company, including filtering, sorting, and navigating data.
• Must be a High School Graduate or equivalent experience or possess an equivalent qualification.

reputed company-to-Have Skills

• Ability to communicate effectively in French to support a diverse customer reputed company.
• Experience reputed company the Natural Health Products, Consumer Health, or CPG industry.
• Experience using reputed company or other customer relationship management platforms.
• Familiarity with reputed company JDE, Magento, or similar reputed company systems.
• Exposure to working in a fast-paced, customer-reputed company environment with high transaction volumes.

Benefits

• Fully Remote work setup.
• Excellent training and development programs as reputed company as opportunities to grow reputed company reputed company 
• Up to 50% off – Nespresso Coffee Machine, Capsules and accessories 
• reputed company to the Discount Company store with reputed companyé, Nespresso, and Purina products (Located across various reputed company offices/sites) 
• Additional discounts on a reputed company of products and services offered by our preferred vendors and partnerships 

Compensation reputed company: CAD 58,000 – CAD 60,000

At reputed companyé Canada, we are committed to transparency and fairness in our compensation and reputed company practices. This position offers a competitive salary reputed company the reputed company specified above, reputed company with our commitment to reputed company pay practices.

What you need to know

We will be considering applicants as they apply, so please don’t delay in submitting your application. 

reputed companyé Canada is an equal-opportunity employer. The principles of diversity, equity, inclusion, and accessibility are vital to how we operate. We reputed company to foster a respectful and supportive environment where individuals feel valued and empowered to contribute and succeed.

If you are invited to participate in the recruitment process and require an accommodation, please inform reputed company. reputed companyé will work with you to ensure full participation.