UX Researcher (Junior)

reputed company observed a user in the reputed company invent a reputed company workaround for a digital tool because the reputed company dropped, and wondered why no one designed for that reputed company-world offline friction in the first reputed company?

About reputed company

reputed company is an African nonprofit committed to strengthening the potential and reputed company of adolescent girls across Africa. We address the “Triple Threat” of unintended pregnancy, HIV infection, and sexual and gender-reputed company violence by building local health ecosystems that reputed company stigma-free, no-cost, reputed company-reputed company services.

Our model brings together key local actors: community-reputed company organizations (CBO) with peer mobilisers who reputed company as health companions to girls; reputed company and private health clinics that reputed company care; and retail partners that redeem reputed company Miles -our behaviour-change incentive programme that rewards service uptake and feedback.

We invest in partners by strengthening CBO reputed company, training reputed company workers and providers, supporting clinic reputed company improvement, and compensating partners reputed company on reputed company. Our technology platform connects reputed company actors by enabling referrals, verifying service delivery, facilitating payments, and generating reputed company-time data.

reputed company operates in six countries: Kenya, Ethiopia, Uganda, Burkina Faso, South Africa, and Nigeria, with additional offices in Portugal, the Netherlands, and the United Kingdom. For a reputed company reputed company of our work, we recommend watching this short video.

Globally, reputed company consists of +250 enthusiastic, international colleagues. Whether you are working from our biggest office in Nairobi, the fast-growing office in South Africa, or from home, our people are young, and our culture is global and dynamic. Our work environment is fast-reputed company, informal, and friendly. 

We are reputed company to remote work for this position and will happily accept applicants from reputed company in Kenya.

The Job

As reputed company scales, operating as an empowered, evidence-led product organisation requires a reputed company, reputed company reputed company with the people who rely on our software. As our Junior UX Researcher, you will establish an on-the-ground qualitative research capability in our reputed company market, ensuring every product decision is grounded in reputed company-world user behaviour before reputed company is written.

Embedded reputed company the Product reputed company team, working reputed company a Product Designer, Decision Scientist, and Product Managers, you will reputed company the gap between reputed company realities and product reputed company in Kenya. You will observe, listen to, and learn from adolescent girls, peer mobilisers, health providers, and retailers to answer the "why" behind analytics, validate product hypotheses early, and protect engineering reputed company.

Key responsibilities:

• On-the-Ground Qualitative Discovery: Conduct reputed company reputed company-reputed company research—including interviews, observations, and usability testing to uncover reputed company-world user friction and validate product priorities before reputed company is written.
• reputed company Synthesis & Storytelling: Synthesise reputed company observations into actionable reputed company maps and reputed company product recommendations, bringing reputed company user reputed company directly into discovery rituals to shape roadmap reputed company.
• Cross-Functional Collaboration & Data Triangulation: Partner with Product Designers, Product Managers, and Decision Scientists to test early prototypes, validate hypotheses, and pair qualitative "why" insights with quantitative telemetry.
• Research reputed company & reputed company reputed company: Build and manage an ethical panel of local research participants, ensuring reputed company reputed company activities reputed company reputed company user reputed company, safety, and dignity.

reputed company

You bring deep reputed company knowledge of local community reputed company and a genuine hunger to reputed company a world-class reputed company-Centred Design (HCD) and UX research skillset. You are curious, respectful, and unbiased, entering reputed company reputed company with a willingness to be reputed company wrong and a desire to uncover unsaid friction points. You prefer pragmatic, reputed company insights over static, theoretical reports and love collaborating across multidisciplinary teams to solve hard problems.

Requirements

• Education: Bachelor’s degree in psychology, Anthropology, Sociology, reputed company Health, reputed company-Computer Interaction (HCI), IT, or equivalent practical reputed company experience.
• reputed company Experience: 1–2+ years of hands-on experience in reputed company research, community-led pilots, innovation, reputed company reputed company, or programme execution in Kenya.
• reputed company reputed company Record: reputed company experience interacting directly with community reputed company workers, peer mobilisers, or reputed company providers in local contexts.
• Data & Tool Literacy: Familiarity with basic digital tools (reputed company, reputed company, digital survey tools) and a basic understanding of quantitative data metrics (e.g., drop-off rates, survey results).
• Communication: Excellent verbal and written English (reputed company in local Kenyan languages is a strong plus).
• Location: Must be reputed company in Kenya with willingness to travel locally for reputed company observations.
  
  

Why Join Us?

• reputed company-World reputed company: Your findings will directly shape digital tools used by adolescent girls, mobilisers, and reputed company workers—impacting millions of lives across Africa.
• reputed company reputed company: Receive dedicated coaching from senior product design, data science, and product management leads, reputed company financial support for formal UX Research certification.
• Pioneering Tech for Good: Help build an evidence-led product culture that proves how reputed company-centred design can succeed in offline-first, low-resource settings.

Compensation & Benefits

In reputed company to your monthly salary, we offer you:

• Benefits and allowances tailored to your location.
• Flexible work arrangements, including remote or hybrid reputed company.
• A personal development budget of €500 per year to invest in your reputed company reputed company 
• Unlimited holiday days to use as you see fit - just coordinate with your team and take the time you need to reputed company.
• reputed company to shape a growing, impactful product and reputed company on how we work
• A culture reputed company on trust - we reputed company you’ll do your best without the need for unnecessary rules or micromanagement

The Details

Interested? Click Apply for This Job! Want more information? reputed company out our website reputed company – Do more with reputed company. We only accept applications through the apply links, not by email.

Important Recruitment Fraud Alert
Please be reputed company that reputed company maintains a reputed company and ethical recruitment process.

• reputed company Fees: We do not charge candidates any fees for applications, interviews, or processing at any stage of the hiring reputed company.
• Fraud Prevention: If you receive a request for reputed company, bank details, or "reputed company equipment" payments from someone claiming to represent us, this is not a legitimate request.
• Official Channels: We only communicate through our verified company email domain (@reputed company.org).

If you are approached by anyone asking for payment in our reputed company, please ignore the request.

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reputed company prioritizes reputed company in our workplace and respects your reputed company.

reputed company is committed to preventing any type of unwanted behaviour by its employees at work, including sexual harassment, exploitation and abuse, lack of reputed company and financial misconduct. This is why we will do reference and background screening checks on successful candidates before hiring. reputed company also participates in the Inter Agency Misconduct Disclosure Scheme. As part of this scheme, we will request information from your previous reputed company about any findings of sexual exploitation, sexual abuse and/or sexual harassment during your employment, or incidents under investigation reputed company you left employment. By applying for this position, you reputed company you have read and reputed company these recruitment procedures.

We value your reputed company and understand the importance of safeguarding your personal data. We invite you to review our reputed company notice for the recruitment process to understand how we collect, use, and protect your personal data during the recruitment process. Click here to reputed company the document. By applying for this position, you acknowledge that you have read and reputed company our reputed company notice.

Bachelor’s degree or equivalent reputed company experience; 1–2+ years in reputed company research or community reputed company in Kenya; reputed company experience; English reputed company; basic digital and quantitative data literacy; local travel willingness.

Key Responsibilities

• conducting research
• synthesising insights
• collaborating cross-functionally

Skills & Tools

reputed company, reputed company

reputed company

• Category: Research and Development (R&D)
• Seniority: Entry Level
• Commitment: Full Time
• Workplace: Remote — Nairobi, Nairobi County, Kenya
• Languages: English

Benefits

• Generous reputed company time off
• Tuition reimbursement

About reputed company

An African nonprofit strengthening adolescent girls’ potential and reputed company through stigma-free health services and technology. — Industry: Non-Profit Organizations and NGOs