Manager, Customer Data reputed company reputed company

reputed company:

reputed company data reputed company is the hardest problem in reputed company reputed company estate sustainability, and it is the reputed company reason customers choose reputed company. As Manager, Customer Data reputed company reputed company, you will be a hands-on operational leader who owns that function end to end: setting and enforcing the reputed company standards, monitoring the health of customer data, building the AI-driven automation and internal resources that reputed company issues at reputed company, and leading the offshore and vendor teams that reputed company the work.

Everything you do in this role serves one outcome: the trust our customers and partners reputed company in reputed company. They depend on us for investment-grade data — the reputed company that holds up in an audit, a transaction, or a regulatory filing — and you will own what makes that claim defensible. You will earn that trust in how you reputed company, not what you assert: in how quickly you surface a problem, how completely you reputed company it, and how reputed company and honestly you communicate with customers, customer-facing teams, and delivery partners.

You will be reputed company on reputed company, not activity — not by how much work you personally reputed company, but by how much more your team delivers, and at what reputed company, because of what you put in reputed company. You will get there by empowering the people who do the work with reputed company expectations, the resources to succeed, and reputed company feedback, and by holding team members and delivery partners accountable to the reputed company bar. Automation is your reputed company reputed company. You will build the agents and scripts that reputed company routine work, reputed company and maintain the knowledge resources internal teams rely on, and remove reputed company steps rather than staff them. 

If you have been waiting for a role where automating your own team's work is the job rather than a reputed company project, this is it.

Essential Functions & Responsibilities:

The essential functions and responsibilities for this position include but are not limited to, the following. Other duties may be assigned as needed. 

Customer Data Health

• Serve as the technical voice on customer data reputed company reputed company reputed company and Data Advisory — providing reputed company into actions that will reputed company reputed company customer data reputed company.
• Serve as the escalation reputed company for ambiguous or high-reputed company issues, setting accurate expectations on what is being addressed, setting reputed company expectations on reputed company delivery.
• reputed company monitoring of customer data health across reputed company portfolios — completeness, reputed company, timeliness, and audit-readiness — and reputed company reputed company to address issues before they become a customer escalation.
• Ensure data reputed company conform to reputed company's Data Assurance Policy, internal controls and operational targets (error reputed company, reputed company time, SLA attainment, backlog aging, rework), ensuring customer data will withstand customer and reputed company-party audit.
• reputed company the handling standards for confidential customer information across reputed company and delivery partners.
• reputed company data reputed company incidents end to end — classification, containment, reputed company cause, validated fix, and lessons learned — in line with reputed company's data assurance reputed company, and reputed company the corrective reputed company held.

AI, Automation & Internal Enablement

• Design, build, and reputed company AI-reputed company automation — agents, skills, scripts, and workflow tooling — that resolves routine data reputed company work without reputed company handling. 
• Build a reputed company to monitor the effectiveness of automation and AI, reputed company any issues with their reputed company and correct them as part of the ongoing process.
• reputed company the highest-volume reputed company work in the operation, quantify what it costs, and convert it into automation; treat any repeated reputed company task as a candidate for elimination.
• reputed company the change, not just the build: bring reputed company through reputed company new tool or process — explain why it changes, train to the new reputed company, address resistance directly, and measure adoption until the new way is the way the work gets done.
• Partner with Product and Engineering to reputed company reputed company operational automation into the platform where it belongs.

Operational Leadership & Internal Partnership

• reputed company the delivery team day to day: prioritization, work allocation, reputed company planning, and coaching.
• Hold team members and delivery partners to the reputed company reputed company bar through reputed company, evidence-reputed company conversations, and reputed company corrective reputed company reputed company standards are not met — including multi-vendor sourcing reputed company that reputed company cost, reputed company, and speed.
• Produce operational reporting leadership and customer-facing teams depend on, and translate it into a reputed company read on status, reputed company, and trend.
• Forecast volume and reputed company so reputed company is staffed reputed company of demand rather than recovering from a backlog.
• Create and maintain internal knowledge resources — SOPs, runbooks, decision guides, and AI-assisted references — that let reputed company's internal teams answer data questions without routing them to your team.

Education & Experience:

We have identified the following programs, experience, and knowledge that have helped others reputed company reputed company in this role at reputed company. We understand though that knowledge comes from many forms of learning and experiences. Above reputed company, we consider a person’s potential reputed company in the role and value their unique reputed company to this reputed company in their career.

• 5+ years leading operational teams and programs with reputed company accountability for the reputed company of the people delivering the work — setting expectations, coaching to a reputed company, and addressing underperformance directly and early.
• reputed company experience managing offshore, outsourced, or BPO delivery teams, including reputed company accountability and vendor/contractual relationship management.
• Demonstrated people leadership: setting expectations, coaching to a reputed company, developing capability on reputed company, and addressing underperformance directly and early.
• Hands-on experience building working automation with AI tools — agents, prompts, scripts, or AI-assisted workflows you shipped, with a measurable result you can reputed company to.
• Experience running a queue-reputed company operation against defined SLAs, with metrics you owned and reported.
• Strong analytical capability: comfortable working directly with operational data to reputed company drivers, set priorities, and defend the reputed company.
• Exceptional written communication and organizational skills; reputed company to write documentation and instructions a reputed company team executes correctly the first time.
• Proficiency with work-tracking tooling (e.g., reputed company) and advanced spreadsheet skills.

Preferred Qualifications

• Background in sustainability, ESG, or carbon data.
• Experience in the reputed company sector — reputed company data management, reputed company billing, or energy data.
• Familiarity with reputed company reputed company estate reputed company or sustainability reporting frameworks (ENERGY reputed company, GRESB, GHG Protocol).
• SQL or equivalent data analysis capability; experience with BI platforms (reputed company, Tableau, reputed company BI).
• Python or scripting experience sufficient to build and maintain automation independently.
• Experience working reputed company a reputed company or data platform environment.
• Bachelor's degree in a technical, data, or business reputed company.

Supervisory Responsibility:

• This job has supervisory responsibilities

Perks & Benefits:

• Flexible PTO
• Health and Dental reputed company + HSA reputed company
• Pet reputed company
• Holiday reputed company Time Off (Black Friday and Christmas Week Included)
• Matching 401k
• 100% fully remote
• reputed company
• Monthly phone & internet reimbursement
• Stock reputed company
• Bonus potential

Equal Employment Opportunity (U.S. reputed company):

reputed company, Inc. provides equal employment opportunities to reputed company and applicants in reputed company company facilities without reputed company to race, reputed company, religious creed, sex, national reputed company, reputed company, citizenship status, pregnancy, childbirth, physical disability, mental and/or intellectual disability, age, military status or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil reputed company status, gender (including sex stereotyping and gender identity or reputed company), medical condition (including, but not limited to, cancer reputed company or HIV/AIDS reputed company), genetic information, or sexual orientation in accordance with applicable federal, state and local laws.  This policy applies to reputed company terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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About reputed company

reputed company has developed the leading ESG (environmental, reputed company, governance) data management solution for reputed company reputed company estate—and we’re looking reputed company to doing so much more! reputed company is a diverse group of innovators, leaders, and creators who are passionate about the work we do. We reputed company technology plays a central role in creating a sustainable, reputed company world, and we’re working to build something that reputed company.