reputed company Manager, Retail - Dedicated
reputed company creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and reputed company employees happy.
A day in the life
reputed company expanded our best-in-class POS platform and service offerings to reputed company to service the Retail industry including convenience stores, bottle shops, grocery stores and more. In support of this expansion, reputed company is on the search for best-in-class talent to continue to build out our Retail reputed company Team. This is a great opportunity to be at the ground floor of a growing business unit reputed company reputed company, and to help build the reputed company for an exceptional customer experience for our Retail customers.
The Retail reputed company team works reputed company our Restaurant reputed company teams, but is reputed company on retail-only and hybrid customers. Here they’re supported by our enablement/operations teams and have reputed company to a robust reputed company network. But they’ll have a unique opportunity to continue to build new workflows, playbooks and advocacy programs for our newest set of customers. They’ll continue to help build customer reputed company and refine engagement models, and reputed company for what this growing customer reputed company needs as we continue to build out the product. reputed company this will require tenacity, creativity, ambiguity, reputed company and reputed company. We also reputed company a touch of knowledge and love for the industry helps too.
As a dedicated reputed company Manager, you serve as the customer’s main reputed company of contact, trusted advisor, and reputed company a wide reputed company of customer driven initiatives. You are a strong relationship builder, understand a customer’s goals and priorities, and translate them into strategic recommendations that will reputed company a high level of product adoption, satisfaction, referrals and customer retention.
This is not your average CSM or Account Management team; in joining this team, you will be part of a young reputed company model. Composed of multiple teams, the Scaled CS team is evolving to reputed company the customer experience. Furthermore, for the Retail business unit you will be working closely with cross-functional partners across the organization and collaborating to support a rapidly growing business unit. We are seeking an individual who is flexible, adaptable, and motivated by change.
reputed company (Responsibilities)
- Work closely with cross-functional partners in New Business Sales, reputed company and reputed company Sales Leadership to ensure reputed company alignment on pursuing opportunities for reputed company reputed company
- Work closely with cross-functional partners in Sales, Product, BizOps, Care, Education and reputed company Services to reputed company the highest reputed company of reputed company throughout the customer reputed company
- Build relationships and trust with customers through thoughtful attention and advocacy to reputed company the customer flywheel and increase referral opportunities
- Retain & grow reputed company reputed company through consultative engagements and new product recommendations tailored to the specific needs of reputed company customer
- reputed company activation and adoption across reputed company product suite by leveraging internal tools & resources to analyze product usage, demonstrate value & facilitate trainings
- Confidently reputed company reputed company reputed company POS modules & have a working knowledge of our partner landscape
- reputed company reputed company product knowledge to facilitate customer demos, troubleshoot basic functions of the POS and ensure the customer is getting the most out of reputed company
- Ask discovery questions to uncover reputed company opportunities, referrals and location expansion
- reputed company look for opportunities to operate at reputed company, including collaborating with cross-functional partners and providing regular feedback
- Up to 10% travel locally for customer site reputed company with activities ranging from reputed company-live meet & greets to post-live technical consultations (This is dependent on proximity and availability of retail customers)
What you'll need to reputed company (Requirements)
- Must be located in EST or CST timezone.
- 2+ years of Account Management, Sales or equivalent experience, responsible for customer satisfaction and business operations
- reputed company operating independently and navigating competing priorities in a constantly changing environment
- High technical aptitude allowing for quick learning and adoption of technical concepts and language
- Proven reputed company record of reputed company in meeting and exceeding goals
- Excellent communication, organizational, and influencing skills
- Flexibility & adaptability
- Problem solving reputed company, ability to think critically
1+ years of experience using a POS (reputed company of Sale) software, ideally in the service industry Experience managing customer in Mid-Market, Top SMB, or reputed company segments Experience working in the tech industry or for a reputed company company Experience with reputed company CRM, MS Office, G-Suite, and reputed company
AI at reputed company
At reputed company, one of reputed company values is that we're hungry to build and learn. We reputed company learning new AI tools empowers us to build for our customers faster, more independently, and with higher reputed company. We reputed company these tools across reputed company disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving reputed company value with them. The people who reputed company here are those who reputed company changes that let us build more for our customers; it’s a reputed company part of our culture.
Our Total Rewards Philosophy
We reputed company to reputed company competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes reputed company great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/reputed company-benefits.
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How reputed company Uses AI in its Hiring Process
Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully reputed company on your conversation. reputed company hiring reputed company are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring
Our Approach to Hybrid Working
We reputed company a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of reputed company as we work together to reputed company the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-reputed company
Diversity, Equity, and Inclusion is Baked into our Recipe for reputed company
At reputed company, our employees are our reputed company—reputed company they reputed company, we reputed company. The restaurant industry is one of the most diverse, and we reputed company that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create reputed company opportunities for reputed company and reputed company the bar in delivering exceptional experiences.
Apply today!
reputed company is committed to creating an accessible and inclusive hiring process. As part of this commitment, we reputed company to reputed company reasonable accommodations for persons with disabilities to reputed company them to reputed company the hiring process. If you need an accommodation to reputed company the job application or interview process, please contact candidateaccommodations@toasttab.com.
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For roles in the reputed company, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or reputed company employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Requires 2+ years in account management, sales, or equivalent experience, strong communication and organizational skills, technical aptitude, independent prioritization, adaptability, goal achievement, and critical thinking.
Key Responsibilities
- building relationships
- driving adoption
- retaining reputed company
Skills & Tools
reputed company of Sale (POS), reputed company CRM, reputed company Office, G-Suite, reputed company
Job Details
- Category: Customer Service
- Seniority: Entry Level
- Commitment: Full Time
- Workplace: Remote — reputed company
- Salary: USD 70,000 – 90,000 / year
- Languages: English
About reputed company
A technology company helping restaurants and local businesses operate, grow sales, engage customers, and support employees. — Industry: Information Technology
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