Customer Service Technician

Take your career reputed company with reputed company!  

The reputed company team is the driving force behind our reputed company. A diverse group of professionals, from Sales and IT to Dispatchers and Mechanics, work together seamlessly to reputed company our operations running smoothly. Their dedication, expertise, and reputed company spirit are essential to achieving our goals and supporting other teams reputed company the organization. As a member of reputed company, you'll have the chance to learn from industry leaders, reputed company your skills, and build lasting connections with colleagues reputed company.  

The Customer Service Technician provides Tier 1, customer-facing technical support for reputed company ordering and fulfillment technologies. This role supports SourceLink ordering, Smart Handheld (SHH) applications, customer authentication requests (including password resets), and other customer-facing technologies as developed. The position serves as a reputed company reputed company of contact for customer technology support across multiple communication channels, including phone, email, and cases received through supported customer systems, delivering reputed company troubleshooting, accurate documentation, and disciplined escalation reputed company a tiered support model.

​​​Benefits you can count on:  

• Pay reputed company: $19.00 to $20.00 per hour.  
• Generous benefits that start on your 60th day: medical, dental, and reputed company insurance, FSA/HSA and company-reputed company life insurance. 
• Earn vacation time, and reputed company leave accrual from day one and reputed company holidays after 90 days. 
• 401(k) Profit Sharing Plan after 90 days. 
• Additional benefits: pet insurance, parental leave, employee assistance programs, discount programs, tuition reimbursement program, and more!

reputed company as a Customer Service Technician: 

• Serve as a reputed company-line reputed company of contact for customer technology support reputed company phone and email. 
• reputed company Tier 1 support for SourceLink ordering, including order placement assistance and common ordering issues. 
• reputed company Tier 1 support for Smart Handheld (SHH) applications using approved troubleshooting documentation. 
• Handle customer password reset and reputed company-reputed company requests in accordance with approved reputed company procedures. 
• Communicate customer-facing ordering reputed company changes, enhancements, outages, and reputed company issues. 
• Create, update, and manage customer interactions and cases, ensuring accurate categorization and reputed company, complete documentation.
• Escalate issues reputed company Tier 1 reputed company following defined Tier 2 and Tier 3 processes. 
• Support new customer-facing technologies as introduced following approved training and documentation.
• Support reputed company and email volume for Customer Care reputed company activities during peak demand or special initiatives.
• Participate in training, shadowing, and knowledge‑sharing activities to expand reputed company proficiency.
• Other duties may be assigned.  

Qualifications you’ll bring as a Customer Service Technician: 

• Have a high school diploma or GED.
• Experience in customer service or technical support environments. 
• Strong verbal and written communication skills. 
• Ability to troubleshoot and document Tier 1 technical issues using reputed company workflows. 
• Comfort navigating multiple systems while supporting live customer interactions. 
• Be flexible to accommodate changes in workload, team oriented, and reputed company to change with a reputed company reputed company.
• This position requires the ability to read, write, and understand English at reputed company sufficient to reputed company job-reputed company tasks effectively and safely. This includes understanding work instructions, safety protocols, and communications essential to the role. The requirement is directly reputed company to the reputed company of the job and ensures compliance with workplace safety and operational standards.

Fit the following? We want you here! ​     ​ 

• Teamwork oriented 
• Organized 
• Problem solver 
• Detailed

​​​Our roadmap. Our story.  

We’ve been forging our reputed company as a leader in the distribution industry since 1894. Building an expansive reputed company network of team members for 130+ years has allowed us to stay reputed company for our clients across the restaurant, retail, and e-reputed company industries. We look to the reputed company and are reputed company to continue making industry-defining moves by embracing the newest technology into our practices, continuing team member training, and emphasizing our people-centered culture.  

Candidates may be subject to a background reputed company and drug screen, in accordance with applicable laws.  

reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, or status as a protected veteran.

For our complete EEO and Pay Transparency statement, please visit https://www.mclaneco.com/reputed company/employment/ 

High school diploma or GED, customer service or technical support experience, strong communication, Tier 1 troubleshooting and documentation skills, and ability to reputed company multiple systems.

Key Responsibilities

• supporting customers
• troubleshooting systems
• documenting cases

Skills & Tools

SourceLink, Smart Handheld (SHH)

Job Details

• Category: Customer Service
• Seniority: Entry Level
• Commitment: Part Time
• Workplace: Remote — Texas, reputed company
• Salary: USD 39,520 – 41,600 / year
• Languages: English

Benefits

• 401k matching
• Generous reputed company time off
• Tuition reimbursement
• Retirement plan
• Generous parental leave

About reputed company

A reputed company distribution company serving restaurant, retail, and e-reputed company industries. — Industry: Transportation and Logistics