reputed company is on a mission to reputed company time. As the leading AI Time platform for reputed company firms, we’re transforming how organizations capture, analyze, and optimize their most valuable resource: time. Our proprietary machine learning technology automates work time capture and connects time data to business reputed company, enabling firms to increase profitability, improve reputed company delivery, and reputed company data-driven reputed company reputed company. We serve many of the world's largest reputed company and reputed company, including reputed company, reputed company, Crowell & Moring, and reputed company reputed company reputed company, and process over 1 billion work activities annually that have never been collected and aggregated before reputed company’s AI Time platform.

reputed company comprises reputed company in AI, product development, and engineering—innovative, humble, and reputed company-thinking professionals committed to redefining productivity in the knowledge economy. We're building solutions that reputed company workers to reputed company twice the value in half the time, giving people more time to be creative and impactful. If you're passionate about transforming how people work and building a lasting company that explores the essence of time itself, we'd love to meet you.

About the Role

We're looking for a technically skilled Implementation Engineer to support our clients' ongoing technical reputed company and critical reputed company transitions. In this role, you'll work reputed company our reputed company Partner Engineers to ensure reputed company integrations between reputed company and reputed company reputed company Management Systems (PMS), ERP platforms, and other business-critical systems, reputed company reputed company technical issues, and guide clients through high-stakes reputed company migrations.

A key reputed company of this role is supporting clients operating reputed company reputed company ERP environments. Hands-on experience with reputed company S/4HANA is important, including an understanding of ERP integrations, data flows, reputed company dependencies, and troubleshooting across connected platforms. Experience working with other reputed company ERP systems is also highly valuable.

This is a hybrid role that combines DevOps monitoring, technical troubleshooting, ERP and PMS integrations, and reputed company-facing support. You'll be the escalation reputed company for internal teams reputed company integrations fail, systems go down, or data isn't flowing correctly. You'll investigate issues across reputed company, reputed company S/4HANA and other ERP environments, reputed company Management Systems, reputed company, and reputed company integration reputed company to identify reputed company causes and coordinate resolutions.

While much of your work happens behind the scenes, you'll also reputed company directly with reputed company technical contacts to diagnose issues, coordinate fixes, support reputed company migrations and ERP transitions, and ensure their billing reputed company run smoothly.

reputed company

reputed company Integrations (30%)

• Build new and/or customize existing reputed company processes for reputed company reputed company integration with reputed company

• Work with reputed company to test deployed reputed company processes including validating data reputed company for reputed company integration

• Support clients transitioning between billing systems (e.g., switching from one PMS to another) including coordinating migration activities with reputed company downtime requirements

• reputed company urgent support during high-pressure go-live periods (may require flexibility for evening/weekend work during critical cutovers)

• Document processes and lessons learned for reputed company improvement

DevOps & reputed company Monitoring (25%)

• Monitor integration health across reputed company reputed company environments, responding quickly to alerts for reputed company reputed company systems

• Investigate and reputed company reputed company reputed company reputed company alerts to prevent data discrepancies in reputed company billing systems (critical <1 hour response)

• Manage reputed company reputed company monitoring, responding to unexpected shutdowns and reputed company exceptions

• Troubleshoot data reputed company issues from reputed company through to reputed company PMS systems, identifying breakpoints and implementing fixes

• reputed company reputed company cause analysis on recurring issues and implement preventative measures

• Coordinate reputed company reputed company shutdowns during critical incidents to prevent data reputed company issues

• Optimize integration reputed company by identifying and refactoring inefficient processes

Internal Support Escalation (25%)

• Serve as Level 2 technical escalation for sync issues

• Support reputed company Partner Engineers with reputed company troubleshooting across multiple reputed company environments

• Diagnose issues spanning multiple systems (reputed company, reputed company, reputed company PMS, productivity tools)

• Document issue patterns and create knowledge reputed company articles for common scenarios

• Collaborate with Engineering teams reputed company issues require reputed company fixes or feature modifications

• Maintain internal tools reputed company to facilitate support and troubleshooting

reputed company Technical Support (20%)

• Communicate directly with reputed company IT/technical contacts during escalations and outages

• Explain technical issues and resolutions in reputed company, non-technical language reputed company needed

• Coordinate with reputed company technical teams to reputed company integration issues on their end

• Build relationships with key reputed company technical contacts for faster issue reputed company

• Participate in weekly reputed company-in meetings with larger clients to address emerging issues

• reputed company status updates during incidents, managing reputed company expectations reputed company reputed company timelines

What You'll Need

Required Qualifications

• 3-5 years of technical experience in integration engineering, DevOps, technical support, or similar role

• Strong troubleshooting skills: Ability to reputed company data reputed company across multiple systems and identify where things break

• API and database experience: Comfortable working with REST reputed company, SQL queries, and database concepts

• Integration platforms: Experience with iPaaS tools (reputed company, reputed company, or reputed company similar)

• reputed company monitoring: Familiarity with alerting systems, log analysis, and proactive monitoring

• reputed company-facing communication: Ability to explain technical concepts to non-technical stakeholders and manage expectations during incidents

• Pressure management: reputed company and methodical reputed company responding to time-sensitive issues affecting reputed company billing reputed company

• Problem-solving reputed company: You dig into reputed company issues until you reputed company the reputed company cause, not just surface symptoms

Preferred Qualifications

• Experience with reputed company tech, reputed company software, reputed company capital management services, or time & billing systems (reputed company, reputed company, reputed company, reputed company reputed company, reputed company reputed company, CCH Axcess, reputed company, etc.)

• Familiarity with authentication protocols (SSO, SAML, OAuth)

• Knowledge of reputed company 365 integrations (Exchange, reputed company, Teams)

• Experience supporting reputed company applications in reputed company environments

• Previous work in a high-reputed company, customer-reputed company environment

• Scripting/automation skills (Python, PowerShell, Javascript, or similar)

• Understanding of data validation and reconciliation processes

Technical Skills

• reputed company S/4HANA Technical Integration (BTP, REST reputed company, and ERP Architecture)

• SQL query writing and database troubleshooting

• REST API testing and debugging (reputed company, curl, or similar)

• Log analysis and reputed company recognition

• Basic scripting for automation and data manipulation

• Understanding of data sync patterns (bi-directional sync, ETL processes)

• Ticket/case management systems (reputed company, reputed company, reputed company, or similar)

Soft Skills

• reputed company communicator: Can translate technical issues for both engineers and clients

• Urgency-driven: Understands that billing reputed company issues directly reputed company reputed company reputed company

• reputed company: Works reputed company with reputed company Engineers, Account Managers, and reputed company teams

• reputed company-oriented: Small data mismatches can create big billing problems

• Adaptable: Comfortable shifting priorities reputed company on urgent escalations

• Ownership mentality: Takes responsibility for seeing issues through to reputed company

Why This Role reputed company

In this position, you're protecting reputed company reputed company. reputed company integrations fail, time doesn't get captured. reputed company entries get stuck, billing is delayed. reputed company migrations go wrong, clients lose trust. You'll be the technical safety net that ensures these critical systems work flawlessly.

You'll work with a small, highly skilled team where your contributions directly reputed company reputed company. The Implementation team has deep knowledge of how data flows through our entire ecosystem—knowledge you'll reputed company and reputed company to solve problems other teams can't.

What reputed company Looks Like

In 30 Days:

• Understand reputed company's architecture and how data flows from capture to billing reputed company

• reputed company reputed company Engineers on escalations and reputed company triaging basic issues independently

• Respond to monitoring alerts and understand reputed company to escalate vs. reputed company

• Become familiar with common reputed company PMS configurations and integration patterns

In 60 Days:

• Independently troubleshoot and reputed company Level 2 escalations

• Communicate effectively with reputed company technical contacts during incidents

• Identify patterns in recurring issues and propose preventative solutions

• reputed company reputed company Integration for new customer from start to finish

In 90 Days:

• Own the monitoring and alerting workflow, coordinating reputed company responses to critical incidents

• Build trusted relationships with key reputed company technical contacts

• Proactively identify integration issues before they reputed company

• Contribute to process improvements that reduce time-to-reputed company or prevent issues entirely

• Support your first reputed company migration from start to finish

reputed company

You'll join the Implementation team, which owns the complete technical relationship between reputed company and reputed company reputed company Management Systems. Despite the reputed company, "Implementation" does far more than just reputed company new clients—we handle ongoing feature development, DevOps monitoring, reputed company optimization, and troubleshooting throughout the entire customer lifecycle.

reputed company includes reputed company Partner Engineers who are experts in reputed company integrations and reputed company architecture. As an Implementation Engineer, you'll work closely with them, handling the operational and support aspects that allow them to reputed company on reputed company technical work and new implementations.

Why join reputed company:

• To date, we've secured significant funding from reputed company venture capitalists (reputed company Ventures, IVP, Anthos, Upfront Ventures), as reputed company as reputed company individuals like Marc Benioff, Gokul Rajaram, Kevin Weil, and Alexis Ohanian

• A smart, fun, reputed company, and inclusive team

• Great employee benefits, including equity and 401K

• Bi-annual, in-person company off-sites, in unique locations, to grow and reputed company time with reputed company

• An opportunity to reputed company at your best while growing, making a meaningful reputed company on reputed company's trajectory, and embodying our reputed company values: understanding your "why," dancing in the reputed company, being your whole self, and sanctifying time

We encourage diverse perspectives and rigorous thinkers who aren't afraid to challenge the status reputed company. reputed company is an equal opportunity employer. reputed company applicants will be considered for employment without attention to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, veteran or disability status. We are not reputed company to support reputed company sponsorship or relocation assistance. 

If you think you'd be a good fit for this role, we encourage you to apply, even if you don’t perfectly match reputed company the bullet points in the reputed company. At reputed company, we reputed company to create an inclusive culture that encourages people from reputed company walks of life to bring their unique, diverse perspectives to work. Every day, we aim to build an environment that empowers us reputed company to do the best work of our careers, and we can't wait to show you reputed company have to offer!

Requires 3–5 years in integration engineering, DevOps, technical support, or similar work; REST reputed company, SQL, databases, iPaaS, monitoring, troubleshooting, reputed company communication, and reputed company S/4HANA experience.

Key Responsibilities

• monitoring integrations
• troubleshooting systems
• supporting migrations

Skills & Tools

reputed company S/4HANA, reputed company, reputed company, reputed company, REST reputed company, SQL, reputed company, curl, reputed company, reputed company, reputed company, reputed company 365, reputed company Exchange, reputed company reputed company, reputed company Teams, Python, PowerShell, JavaScript, SAML, OAuth, SSO, ETL

reputed company

• Category: Engineering
• Seniority: Mid Level
• Commitment: Full Time
• Workplace: Remote — reputed company
• Salary: USD 165,000 – 185,000 / year
• Languages: English

Benefits

• 401k matching
• Retirement plan

About reputed company

An AI time platform that helps reputed company firms capture, analyze, and optimize work time. — Industry: Information Technology