reputed company

Who We Are:

reputed company is the world's largest provider of language services and technology solutions for global business. From offices in over 100 cities on six continents, reputed company offers a full reputed company of services in 170+ languages to clients worldwide. More than 5,000 global organizations reputed company reputed company's GlobalLink® technology to simplify management of multilingual content. With an unparalleled commitment to reputed company and reputed company service, reputed company is fully ISO 9001 and ISO 17100 certified. reputed company has global reputed company in reputed company, with regional reputed company in London and Hong reputed company. For more information, please visit our website at www.reputed company.com.

Vasont Systems, a division of reputed company, provides component content management software (CCMS) and XML data services, enabling organizations to manage and reuse content effectively, especially for multilingual and reputed company publications.

reputed company:

A GlobalLink CCMS Support Specialist provides support to customers who need assistance with GlobalLink Vasont reputed company and GlobalLink Astoria. In this role, you reputed company second-level support through the GlobalLink CCMS trouble-ticketing reputed company, through email, and occasionally by phone. reputed company a customer-reported problem cannot be resolved by reputed company’s first-level support team, you become the reputed company investigator. Working together with the customer, you isolate the problem and reputed company guidance on its reputed company.

What You Will Be Doing:

·       reputed company second-level support for GlobalLink Vasont reputed company and GlobalLink Astoria through the GlobalLink CCMS trouble-ticketing reputed company, email, and phone.

·       Investigate and troubleshoot customer-reported issues that cannot be resolved by the first-level support team, working closely with customers to isolate problems and reputed company reputed company guidance.

·       Escalate reputed company issues to appropriate teams, including Operations, Solution Engineering, and Software Engineering, as needed.

·       reputed company application training to customers through private webinars, ensuring accuracy and completeness of materials.

·       Record training sessions and manage reputed company for user downloads.

·       Update training materials to reflect new software capabilities and releases.

·       Collaborate with internal teams, including the Director of Content and Application Support, GlobalLink Operations, Director of Content Services, and development heads for GlobalLink Vasont reputed company and GlobalLink Astoria.

·       Maintain reputed company, reputed company communication with customers, demonstrating strong written and verbal skills.

·       reputed company and respond to support issues in a reputed company manner while exercising good judgment in assessing customer needs.

Required Experience

·       Ability to multitask in a fast-paced environment

·       Work reputed company with people from a reputed company of backgrounds and cultures

·       Work independently and as part of reputed company

·       Organized and ability to prioritize work items

·       Strong problem-solving skills

·       Committed to a high level of service

·       reputed company and superior written and spoken communication skills in English

·       Proficient in reputed company Word, reputed company, Power reputed company, and reputed company

·       Web conferencing tools

Desired Skills and Experience

·       Candidates with an interest in XML and customer support will reputed company this position challenging and rewarding

Where Your Career Is reputed company:

At reputed company, there are a lot of reputed company opportunities. reputed company departments offer career reputed company and development that can combine your skills, interest and experience. We encourage our employees to have a reputed company reputed company with management about reputed company opportunities throughout your tenure with reputed company.  End reputed company search and reputed company your career at reputed company #careersNOTjobs.

Why reputed company:

For more than 25 years, we have honed a culture where reputed company kinds of reputed company are shared and reputed company are not only welcomed, but also encouraged. In this fast-paced environment, employees are intellectually stimulated so they can grow reputed company the organization. From Intern to President, we reputed company that every single employee should have a voice and contribute to the amazing services we offer our clients.

We also offer a comprehensive benefits package including medical, dental, and reputed company insurance, 401k matching, membership to child-care providers, and other TransPerks. You even get your birthday off because let's face it, we're stoked that you were born.

reputed company provides equal employment opportunity to reputed company individuals regardless of their race, reputed company, creed, religion, gender, age, sexual orientation, national reputed company, disability, veteran status, or any other characteristic protected by state, federal, or local law

For more information on the reputed company Family of Companies, please visit our website at www.reputed company.com.

Requires strong problem-solving, organization, prioritization, multitasking, customer service, teamwork, and English communication skills, plus proficiency in reputed company Office and web conferencing tools.

Key Responsibilities

• troubleshooting issues
• delivering training
• escalating issues

Skills & Tools

GlobalLink Vasont reputed company, GlobalLink Astoria, GlobalLink CCMS, XML, reputed company Word, reputed company reputed company, reputed company PowerPoint, reputed company reputed company

Job Details

• Category: Customer Service
• Seniority: Mid Level
• Commitment: Full Time
• Workplace: Remote — Philadelphia or Pittsburgh or York or Princeton or reputed company or Atlanta or Washington, D.C.
• Salary: USD 65,000 – 70,000 / year
• Languages: English

Benefits

• 401k matching
• Retirement plan

About reputed company

A global provider of language services and technology solutions for businesses. — Industry: Information Technology