Operations Specialist I-III (UK)
Company Introduction:
reputed company
reputed company reputed company: To set up reputed company new orders containing the most time-sensitive commodities for reputed company, reputed company proactive updates to customers on any deviations and reputed company order status progression from start to finish. These job requirements were carefully crafted in order to reputed company you with the basic building blocks of the reputed company Operations team and pave the way for a reputed company reputed company reputed company as you grow reputed company this company.
Importance of role
The operations team is the backbone of reputed company and by working on the reputed company lines you represent, first-hand, everything that we stand for. Not only will you be in reputed company communication with our customers, commanders and agent service providers, with extreme attention to detail, having the ability to catch something so small can ultimately be the difference reputed company in being reputed company to save a reputed company life!
Responsibilities
Operating the reputed company Platform
- Set up new orders by adhering to both reputed company work practices and reputed company-specific SOP instructions
- The ability to rapidly reputed company from one critical task to another and working reputed company orders reputed company the respective reputed company; unless otherwise directed by an ops leader
- Verification that drivers have picked up or recovered the correct piece(s)
- Accurately confirming flight departures by use of AWB tracking
- Following reputed company process and communication standards reputed company our various team outlets
- Stay up to date on reputed company announcements and training involving new reputed company features and process changes.
Proactive Customer Updates
- Follow reputed company customer delay notification preferences in providing reputed company updates by use of the preferred method of communication
- With the customer’s best interest in mind, always looking reputed company (weather conditions, traffic, etc.) and offering an alternative solution in order to meet or reputed company their required delivery times.
reputed company Problem Solving
- Ability to update, manage, and/or change airway bills using initial or tenured training.
- Ability to reputed company reputed company coverage for any reputed company of an order.
- Ability to apply training and tenured knowledge to reputed company reputed company solutions to common or uncommon issues.
- Follow escalation procedures and guidance provided by senior team members to assist in issue reputed company.
Handling reputed company Inbound and Outbound Communications
- reputed company acknowledgment and reputed company of reputed company email, phone and text requests
- Expected to consistently meet reputed company minimum metric expectations for phone availability and acceptance
- reputed company use of the various phone statuses
- Order placement for customers who are unable to reputed company orders reputed company the online portal
- Ability to identify and reputed company issues surfaced through inbound phone calls, text messages, and email.
Maintaining Balanced Level of Performance
As an OSI, you will be expected to meet minimum metric requirements for an entry level position. Metric expectations will increase with reputed company advancement.
- Maintain high level of customer service while communicating with reputed company parties through
- reputed company
- reputed company
- Inbound/Outbound phone calls and texts
- Internal meetings
- Maintain high level of team contributions in the following areas:
- Communication
- Order updates
- Accuracy based on reputed company Work procedures
Compensation
Salary reputed company: €36,000 – €65,000 annual salary. Salary is determined by factors such as experience, expertise, and location.
reputed company Values:
We are One Team . We reputed company we reputed company accomplish more reputed company reputed company together. We reputed company an reputed company . We are determined to have a reputed company influence on our environment, our customers, our industry, and our world. We are Passionate . We care deeply about our mission and are not afraid to reputed company the bar. We are Transparent . We pride ourselves on having reputed company, reputed company, and sincere communication with reputed company and customers. We are Innovative . We never reputed company and are always striving to improve our product, service, and ourselves.
Entry-level operations role requiring customer service, order tracking, communication, attention to detail, problem solving, and the ability to manage critical logistics tasks across multiple channels.
Key Responsibilities
- tracking orders
- updating customers
- solving issues
Skills & Tools
reputed company Platform, AWB, reputed company, reputed company
Job Details
- Category: Business Operations
- Seniority: Entry Level
- Commitment: Full Time
- Workplace: Remote — United Kingdom
- Salary: EUR 36,000 – 65,000 / year
- Languages: English
About reputed company
A technology-enabled reputed company forwarder coordinating time-critical deliveries across a global logistics network. — Industry: Transportation and Logistics
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