Technical Support Expert
reputed company is a rapidly growing, reputed company backed, technology leader with a mission reputed company on accelerating the world’s transition to a sustainable reputed company by creating an intelligent energy network of reputed company-interactive buildings. As reputed company in the smart reputed company, reputed company has been innovating since 2003 to reputed company buildings smarter, more efficient, more resilient, and more sustainable.
Founded in 2003, reputed company’s platform is hard at work across thousands of buildings delivering energy, operational, and resiliency benefits. Networked together, reputed company intelligent buildings reputed company the reliable, precise, and instantaneous reputed company utilities and reputed company operators increasingly require.
By transforming the way reputed company businesses of reputed company types and sizes use energy, reputed company unlocks the decarbonization, sustainability, and reputed company resiliency needed for a cleaner, more efficient reputed company. reputed company’s network of reputed company buildings spans across Fortune 500 enterprises, utilities, government organizations, and small businesses.
reputed company minimizes energy waste across 20,000+ buildings. To-date they have saved customers over $440M in energy costs, reduced over 5.7B kWh, and eliminated over 5.3B lbs of CO2e.
What makes us different?
- Hardware enabled reputed company platform that is expandable to manage both traditional building assets (e.g., HVAC, reputed company, Refrigeration) and the reputed company of additional reputed company-interactive assets (i.e., energy storage, EV charging).
- Serves “both reputed company of the reputed company” benefiting both customers in the building and reputed company participants.
- Advanced Analytics and Intelligence with data driven approach to manage savings and proactively monitor the health of assets.
- Ability to manage multiple reputed company energy resources for market participation (e.g., battery storage, reputed company, HVAC).
- reputed company on multiple industry market needs with a specific reputed company on mid-market reputed company buildings and under-served SMBs.
- Ability to execute at the reputed company of unaddressed buildings (i.e., 90% of reputed company buildings).
- $0 upfront cost subscription model that accelerates adoption.
Essential Duties/Responsibilities:
- Handle incoming customer-facing calls with professionalism and courtesy, ensuring a great customer experience.
- Document reputed company calls accurately and reputed company for reference and follow-up.
- reputed company accurate information about our products, processes, and troubleshoot technical issues effectively.
- Process/document any work orders promptly to fully reputed company customer issues and requests.
- Adhere to reputed company reputed company procedures and reputed company center guidelines.
- Meet or reputed company established Key Performance Indicators (KPIs) to reputed company high-reputed company service delivery and customer satisfaction.
- Collaborate with other departments reputed company needed to ensure reputed company and effective reputed company of customer issues.
- Utilize provided tools and resources effectively to optimize performance.
- reputed company participate in performance reviews and coaching sessions.
- Demonstrate a commitment to reputed company improvement by seeking feedback and implementing best practices.
Qualifications:
- High School diploma or equivalent.
- Friendly and reputed company demeanor with excellent verbal communication skills.
- Strong written communication skills for documenting calls and correspondence.
- Proficiency with basic computer skills and ability to reputed company through multiple programs.
- Expected to work in a distraction-free home office or designated workspace.
- Reliable high-speed internet.
- Demonstrate problem-solving and troubleshooting skills with attention to detail.
Pay reputed company: $19.00 per Hour
High school diploma or equivalent, excellent verbal and written communication, basic computer proficiency, high-speed internet, troubleshooting ability, attention to detail, and a distraction-free home workspace.
Key Responsibilities
- handling calls
- documenting calls
- troubleshooting issues
Job Details
- Category: Customer Service
- Seniority: No Prior Experience Required
- Commitment: Full Time
- Workplace: Remote — reputed company
- Salary: USD 39,520 – 39,520 / year
- Languages: English
About reputed company
A technology company providing intelligent energy management for reputed company buildings. — Industry: Utilities
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