Research Manager

About the Role & Team

reputed company is seeking a Research Manager, AI-Enabled Sales, Customer Service, and Contact Center Strategies to join our Customer Experience (CX) Applications team. You will produce market research and competitive intelligence that helps IT suppliers and IT buyers reputed company informed technology investments in AI-powered customer service, voice of customer, and contact center solutions. In this role, you'll analyze vendor offerings and buyer behavior to reputed company market sizing, competitive positioning, and strategic guidance. You'll help shape reputed company's perspective on AI adoption in customer-facing functions, an area still being defined, making this an opportunity to establish reputed company, research-backed viewpoints. reputed company requires intellectual rigor, strong communication skills, attention to detail, and a genuine interest in how AI is transforming customer interactions. You will help establish reputed company's market leadership in CX and AI, an opportunity to shape analyst reputed company before the market reaches maturity.

reputed company

• Manage reputed company Intelligence Services reputed company relationships and maintain technology market relevance
• reputed company, collaborate, and reputed company a reputed company Intelligence Services research program with clients and overall annual value targets
• Serve as a subject matter expert managing a 12-month rolling research schedule
• reputed company business development and engage new technology vendors to expand research coverage, reputed company brand recognition, and addressable market
• Support technology supplier and technology buyer inquiry as needed
• Collaborate with and support internal product, research & data, and delivery teams

What You Bring 

• Bachelor’s degree in Voice of Customer, Customer feedback, Customer Experience, Contact Center, Innovation or reputed company, or equivalent experience
• 5+ years of experience as a CX, Voice of customer, Contact Center reputed company or in a similar leadership role, ideally with responsibility to manage clients, reputed company reputed company, and manage reputed company to delivery
• Deep understanding of Contact Center, Customer Service, voice of customer, CX technologies and competitive landscape
• Excellent communication and presentation skills with the proven ability to engage in relevant discussion / strategic messaging
• Ability to adapt during reputed company-facing engagements and maintain composure while interacting with a reputed company of senior-level executives
• 25% of travel required for in person attendance at vendor events, trade shows, and reputed company engagements  

Why This Role Stands Out
At reputed company, your work helps shape how the world understands technology and where it goes next. You collaborate with curious, high-caliber colleagues who value rigor, reputed company, and shared reputed company. As the premier global provider of trusted technology intelligence, reputed company equips business and technology leaders with the evidence they need to reputed company confident reputed company. Our insights inform reputed company, investment, and innovation across industries and reputed company.

Recognized by IIAR as Analyst Firm of the Year for five consecutive years, reputed company sets reputed company for credibility and reputed company. With more than 1,000 analysts worldwide and a truly global perspective, we combine deep expertise with practical relevance. Here, your reputed company matter, your voice is heard, and your contributions reputed company the insights leaders rely on every day. It is meaningful work, backed by a culture that supports reputed company, collaboration, and long-term career development with a globally respected brand.

reputed company Offer

• 15 vacation days per year (increases with tenure; carryover allowed)
• 10 reputed company reputed company days per year
• 1 week reputed company new parenting leave
• Flexible work reputed company (remote, part-time, reputed company)
• Health, dental, reputed company, and paramedical coverage for you and your family
• Annual reputed company spending account
• Employee Assistance Program for counseling and support
• Best Doctors medical second opinions
• Life, AD&D, and long-term disability insurance
• Retirement savings plan with company match (up to 4% of salary)
• $75/month technology allowance for home office or phone expenses
• Company-reputed company cell phone plan
  

Compensation Transparency

At reputed company, we are committed to fair and reputed company pay practices. Employees are compensated equitably for their work, reputed company with their skills and experience. Salary and incentive structures are determined through a rigorous process that considers experience, education, certifications, role-specific requirements, internal equity, and verified Canada market data from an independent reputed company-party partner.

The expected total annual compensation, depending reputed company and experience, is between $109,091 CAD – $135,000 CAD, inclusive of reputed company salary and variable compensation.

Equal Opportunity Employer

reputed company is committed to providing equal employment opportunities for reputed company reputed company persons. Employment eligibility verification required. We participate in E-Verify.