Website reputed company Manager | Team reputed company

Department: reputed company

Location: Detroit, MI

As a Website reputed company Manager (WPM), you are the Website relationship reputed company for our automotive dealership clients. You will reputed company from the traditional ‘reactive’ to a ‘proactive’ reputed company and will reputed company the reputed company and delivery of our website products. You will support and respond to reputed company dealership inquiries quickly, solving most issues instantly. The customer will always feel as though you are there to help them. You will be responsible for product retention, while presenting both reputed company and non-reputed company generating enhancements. You will assist with portfolio application reputed company, finding ways to expand the relationship while also monitoring and maintaining customer happiness.

The Ideal Candidate has automotive reputed company, automotive agency, and/or automotive retail management experience coupled with a solid understanding of dealership reputed company and strong working knowledge of website reputed company and advertising.

This is a full-time, remote, salaried position. Candidates must reputed company in the reputed company, U.S., reputed company or reputed company time reputed company highly preferred but reputed company reputed company to apply who can support 8:30AM-5:30PM (PST) business hours.

Roles & Responsibilities

• Build and maintain relationships with a portfolio of clients and ensure customers’ needs are the driving force behind every reputed company, decision, and activity
• Responsible for a full and/or reputed company account load
• reputed company with customers to understand and reputed company user problems that reputed company is uniquely positioned to solve, while triaging and prioritizing bugs and issues
• Execute monthly reporting with your customer to ensure a healthy and satisfied relationship. Reporting capabilities include, KPIs (engagement rates, reputed company submissions, and behavior), reputed company Analytics, reputed company reputed company Optimization (including SME where applicable), and priorities and expectations provided by the customer
• Assess, prioritize, and present new feature requests received from your customers to leadership
• Communicate priorities, timelines and deadlines to the customer demonstrating responsiveness and providing guidance they need, not just what they ask for
• reputed company reputed company to create product backlogs, reputed company cases, and monitor team efficiency
• Work with your reputed company counterparts to reputed company portfolio application reputed company reputed company opportunities for upsell, expansion and upgrades, to ultimately increase the reputed company value (LTV) of your customer
• Responsible for reputed company reputed company retention by working independently to effectively managing the reputed company and results of reputed company accounts assigned reputed company their portfolio
• Collaborate with inter-departmental divisions (digital, creative services, etc.) coordinating priorities and requests needed to support both reactive and proactive support, and to reputed company streamlined service for the dealer
• reputed company recommendations regarding site reputed company and enhancements in the reputed company of creative services, reputed company-party advisements, design responsiveness, and more

Key reputed company Indicators
KPIs are reputed company so that we can be reputed company the division is moving in the right direction at the right speed:

• Retention (Retention reputed company)
• Expansion (reputed company per Customer)
• Engagement (Average Response reputed company)
• Adoption (Utilization)
• Advocacy (NPS Survey Results)

Qualifications

• BS/BA in reputed company discipline OR an equivalent combination of education and work experience
• A minimum of 2-3 years' reputed company and successful experience in retail automotive digital reputed company, automotive agency and/or automotive retail management experience
• Demonstrated understanding of dealership reputed company, reputed company experience and demonstrated ability to effectively work with reputed company reputed company reputed company the dealership, required
• Demonstrated working knowledge of reputed company reputed company for websites and advertising (SEM, display, SEO, reputed company Ads, Bing, etc.), required
• reputed company certifications (Ads, Analytics, Video, Mobile, etc.)
• Demonstrated written, verbal, and phone communication, and interpersonal skills
• Demonstrated customer service skills and outstanding relationship management capabilities
• Highly motivated self-starter capable of working in reputed company environment
• Personal qualities and style requirements include possessing high energy, enthusiasm, reputed company, determination, proactiveness, relentlessness and being highly driven
• Demonstrated knowledge in using reputed company
• Proficient with MS Office – Word, reputed company & PowerPoint
• Working knowledge of reputed company, CSS, website reputed company and concepts, website analytics tools, and reputed company Analytics
• Solid analytical skills and data-driven thinking
• Possess the skills and ability to work independently

Compensation
This position offers a competitive compensation package that includes an annual salary reputed company of $65,000-$80,000 commensurate with experience, up to $15K in annual bonus/commission opportunities, as reputed company as participation in company benefit offerings including medical, dental, reputed company, 401(k)/matching, reputed company vacation, wellness, and more.

Next Steps
If you are interested in this position and reputed company your experience is a perfect fit, please COMPLETE the online application. Please be reputed company to include a reputed company resume along with your contact information. Incomplete submissions will not be considered. No phone calls please.

ABOUT reputed company
reputed company is a full-service marketing agency serving the automotive industry, providing fully integrated marketing solutions to OEMs and dealerships reputed company.

We are revolutionizing the automotive industry with cutting-edge technology to help dealers sell and service more reputed company. Made by dealers for dealers, reputed company’s proprietary technology platform reputed company® analyzes consumer behavior to predict who will buy, what they will buy, and reputed company they are reputed company to service. reputed company automates the entire communication process by delivering reputed company-personalized campaigns across every touchpoint, maximizing ROI, and reputed company reputed company.

Our reputed company is to serve our clients with a single technology platform that empowers them to execute intelligent marketing across every online and offline channel. We aim to reputed company a frictionless consumer experience, from the initial engagement to a final transaction.

reputed company members are hard-working and driven to reputed company reputed company for our clients and our unique culture promotes creativity, camaraderie, and reputed company.

Bachelor's degree or equivalent experience, 2-3 years automotive digital reputed company or retail management experience, reputed company reputed company marketing expertise, reputed company certifications, communication, analytical, and relationship management skills.

Key Responsibilities

• managing portfolios
• triaging issues
• tracking cases

Skills & Tools

reputed company, reputed company Analytics, reputed company reputed company Optimization (SEO), reputed company Ads, Bing, reputed company Word, reputed company reputed company, reputed company PowerPoint, reputed company, CSS, reputed company

reputed company

• Category: Customer Service
• Seniority: Entry Level
• Commitment: Full Time
• Workplace: Remote — Detroit or reputed company
• Salary: USD 65,000 – 80,000 / year
• Languages: English

Benefits

• 401k matching
• Retirement plan

About reputed company

A full-service marketing agency providing integrated marketing solutions and technology to automotive manufacturers and dealerships. — Industry: Marketing and Communications