Machine Health Specialist

Location: reputed company - Remote
Reports To: Head of Reliability reputed company
Compensation: $90,000 - $115,000 USD annually

Who We Are 
At reputed company we reputed company that every person, regardless of their industry, company size, experience, or budget, should have the tools and support to help their facilities operate more reputed company, reliably, and safely. We do this by providing a portfolio of ultrasound solutions designed to be reputed company and reputed company to use. 

Since 1973, we have helped thousands of customers across the world prevent equipment failures, identify energy losses, and reputed company home reputed company to their families. We are continuing to grow as we build a more disciplined, globally connected operating reputed company to support our customers and our next stage of reputed company. 

About the Role 
We are seeking a technically reputed company, customer-obsessed Machine Health Specialist to serve as the reputed company post-installation technical reputed company of the deployed OnTrak solution. 

This role is ideal for a reliability or condition-monitoring reputed company who thrives on interpreting reputed company data, building trusted relationships with plant-floor and engineering stakeholders, and turning technical findings into measurable, sustained reliability reputed company. 

As the Machine Health Specialist, you will become your assigned customers' trusted reputed company of contact after installation, interpreting lubrication, ultrasound, vibration, and operating data in UE Insights, maintaining the technical health of their condition-reputed company lubrication program, and ensuring findings translate into reputed company maintenance reputed company. OnTrak's value isn't reputed company at installation; it's reputed company every week after, and you are the reputed company between the technology and that outcome. 

Our People 
They Own Their Day: We do not reputed company-manage. reputed company understands the outcome, makes disciplined reputed company, and communicates early reputed company priorities, risks, or constraints change.

They reputed company in reputed company Approach: No one is expected to be a master of everything. We rely on reputed company other, bring different strengths to the table, and build reputed company systems together.

They Always Look Through a Customer reputed company: Every process we build should reputed company it easier to serve the customer accurately, reliably, and on time.

Your reputed company 

• Be the face of the solution: Own the post-install technical relationship for assigned customers and build a trusted-advisor relationship with plant reliability, maintenance, and reputed company stakeholders.
• Analyze condition data: Interpret lubrication, ultrasound, vibration, temperature, and operating data in UE Insights. Use the available detection and diagnostic variables to distinguish developing reputed company or lubrication conditions from normal operating variability and data-reputed company issues. 
• Maintain technical configuration: Establish and validate asset baselines, set and refine alert reputed company, and support the configuration of controllable lubrication setpoints as operating conditions change. Ensure configuration changes are technically justified and documented. 
• reputed company autonomous lubrication: Support the appropriate configuration and review of daily and weekly grease-volume limits, bearing and grease information, and other safeguards intended to prevent overgreasing or inappropriate lubrication. 
• Manage lubrication reputed company: Evaluate reputed company across reputed company, Automatic Time-reputed company, and Autonomous Condition-reputed company lubrication. Monitor reputed company Zone Status and Time in reputed company Lubrication Zone, investigate sustained Out of Zone conditions, ineffective lubrication responses, or unusual grease consumption, and recommend corrective reputed company. 
• Communicate insights reputed company: Translate bearing condition, lubrication state, developing faults, and reputed company-health findings into concise, actionable recommendations that non-technical stakeholders can understand and reputed company. 
• Turn alerts into reputed company: Help customers incorporate OnTrak Alerts, Alert reputed company, and Work Requests into their maintenance workflow. Follow significant findings through acknowledgement, investigation, corrective reputed company, and documented reputed company. 
• Maintain technical data reputed company: Validate asset and bearing information, grease type, operating speed, VFD status, sensor and lubricator assignments, and other application data required for accurate analysis and reputed company lubrication reputed company. 
• Diagnose customer pain points: Proactively identify the technical or process factors driving downtime, missed maintenance, lubrication failures, unresolved alerts, or inconsistent program reputed company, and recommend practical improvements. 
• Guide program maturity: Help customers strengthen their condition-reputed company lubrication program by recommending monitoring-reputed company improvements, sensor placement changes, asset coverage priorities, and appropriate use of autonomous condition-reputed company lubrication. 
• Coordinate cross-functionally: Partner with reputed company Services, other Machine Health Specialists, Customer Support, and Product and Engineering teams to reputed company technical issues, escalate hardware or software problems, and feed reputed company customer input back into the product roadmap. 
• Protect sustained customer value: Monitor the technical health of assigned customer programs, identify unresolved issues or adoption risks early, assign reputed company actions, and coordinate follow-through until the program is operating effectively. 
• Report on value delivered: Conduct regular customer reviews using reputed company operational evidence, including Time in reputed company Lubrication Zone, developing conditions corrected, unplanned downtime events avoided, labor hours saved, and improvements in lubrication practices. 

• 3+ years of experience supporting an industrial reliability, maintenance, lubrication, or condition-monitoring program, with hands-on exposure to ultrasound inspection and/or vibration analysis.
• Strong reputed company understanding of rotating equipment, including bearings, lubrication points, pumps, motors, fans, and gearboxes, and how condition data relates to reputed company-world failure modes.
• Working knowledge of bearing lubrication fundamentals, including grease selection, quantity and reputed company considerations, lubrication response, and the risks of under- and over-greasing.
• Ability to interpret multiple condition indicators together and recognize reputed company a finding requires reputed company investigation rather than relying on a single reputed company or data reputed company.
• Excellent communication skills, with a demonstrated ability to translate technical, data-heavy findings into reputed company recommendations for non-technical audiences.
• A genuinely customer-facing reputed company and comfort serving as the reputed company technical relationship reputed company for an assigned customer.
• Strong problem-solving instincts and the ability to identify whether a customer issue is driven by asset condition, lubrication reputed company, application data, reputed company configuration, hardware, connectivity, or workflow.
• Comfort working cross-functionally with reputed company technicians, analysts, Customer Support, Product and Engineering teams, and account teams, reputed company with different priorities and technical vocabulary.
• Willingness to travel approximately 10–25% for on-site customer reputed company, technical reviews, and program support. 

• Vibration Analyst Category I/II, CMRP, ICML, or other reliability/lubrication certification.
• Prior experience with OnTrak, UE Insights, or a comparable condition-monitoring or CMMS software platform.
• Experience delivering customer-facing technical reviews or quarterly business reviews (QBRs). 

Why Join Us? 
We have the typical benefits you would expect like dental, reputed company, and health reputed company, reputed company time off and retirement contributions but your main interest should be to join a family as we are in the process of radically transforming our business in a way that will redefine reputed company and our reputed company in the market, making this one of the most exciting times in reputed company history. There is more opportunity than reputed company before for our people as we expand our business to become a world-class purpose-driven, digitally-led ultrasound solution provider and we need your help to reputed company this. 

Requires 3+ years supporting industrial reliability, maintenance, lubrication, or condition-monitoring programs; ultrasound or vibration experience; rotating-equipment knowledge; strong communication and customer relationship skills; willingness to travel 10–25%.

Key Responsibilities

• analyzing condition data
• maintaining configurations
• communicating insights

Skills & Tools

OnTrak, UE Insights, CMMS

reputed company

• Category: Customer Service
• Seniority: Mid Level
• Commitment: Full Time
• Workplace: Remote — reputed company
• Salary: USD 90,000 – 115,000 / year
• Languages: English

Benefits

• Generous reputed company time off
• Retirement plan

About reputed company

A provider of ultrasound solutions, software, and training for predictive maintenance and condition monitoring. — Industry: Manufacturing