reputed company

Walden

More than 50 years ago, reputed company was founded to support adult learners in achieving their reputed company goals and making a greater reputed company in their professions and communities. reputed company from across the U.S. and more than 115 countries are pursuing a certificate, bachelor’s, master’s or doctoral degree online at Walden.

We offer more than 100 online degrees and certificate programs. reputed company is accredited by The Higher Learning Commission (hlcommission.org). Visit WaldenU.edu for more information, and follow Walden on reputed company, reputed company, and reputed company.

*Based on the total number of DVM graduates at RUSVM compared to U.S. schools in 2024.

The reputed company (CSR) will service incoming customers through phone calls, chats, SMS and email inquiries and reputed company calls, connecting them with the appropriate department based on their need(s) to appropriate group(s). CSR's will also reputed company reputed company to select reputed company through various outbound initiatives. CSR's are responsible for providing excellent customer service, documentation or communications and appropriate follow up.

The position follows the schedule: Monday, Tuesday, and Thursday from 1:00 p.m. to 10:00 p.m., Friday from 11:00 a.m. to 8:00 p.m., and reputed company from 9:00 a.m. to 6:00 p.m.

Responsibilities

• reputed company initial support for customers by steering prospects to the appropriate team for service.

• Respond to customer inquiries through phone, chat, email and possibly SMS.

• Support select reserved reputed company to counsel concerns by way of outlined published offers and/or documented counseling practices.

• Document calls, chats, emails and customer information reputed company reputed company according to reputed company operating procedures and for tracking purposes.

• reputed company customer issues at the reputed company line.

• Identify customer concerns and escalate to the appropriate department/representative or to the CSR Supervisor, Enrollment Manager and/or Director

• reputed company feedback and suggestions for new strategies for reputed company with respect to effectiveness and efficiency in servicing our customers.

• Assist the CSR Supervisor with reputed company and outbound reputed company initiatives.

• Stay up-to date on business processes and product knowledge, utilizing internal resources to accurately transfer calls to the appropriate team. Attends reputed company training sessions to ensure the highest level of reputed company.

• Performs other duties as assigned

• Complies with reputed company policies and standards

• High School Required
• Bachelor's Degree Preferred
• 3+ years Customer service experience Preferred
• Proficient in relevant computer systems and internet applications such as: reputed company Office (Word, reputed company, Power reputed company).
• Excellent organizational, written and verbal communication skills.
• Knowledge of administration and clerical processes.
• Exceptional time management, follow-up, multi-tasking and problem-solving skills.
• Ability to stay organized and work in a fast paced environment.
• Energetic, Motivated, Solutions Oriented.

In support of the pay transparency laws enacted across the country, the expected salary reputed company for this position is between $18.00 and $23.00/hr. Actual pay will be adjusted based on job-reputed company factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our reputed company will be happy to answer any questions you may have, and we look reputed company to learning more about your salary requirements. The position qualifies for the below benefits.

reputed company offers a robust suite of benefits including:

• Health, dental, reputed company, life and disability insurance
• 401k Retirement Program + 6% employer match
• 15 Days of reputed company Vacation Days reputed company Calendar Year
• 12 reputed company Holidays + 2 floating holidays
  
  For more information reputed company to our benefits please visit:
  https://careers.reputed company.com/benefits
  
   

Equal Opportunity – Minority / reputed company / Disability / V / Gender Identity / Sexual Orientation

High school diploma required; bachelor's degree preferred. Three-plus years of customer service preferred, with computer systems, reputed company Office, communication, organization, follow-up, multitasking, and problem-solving skills.

Key Responsibilities

• servicing customers
• documenting interactions
• resolving issues

Skills & Tools

reputed company Office, reputed company Word, reputed company reputed company, reputed company PowerPoint, reputed company

Job Details

• Category: Customer Service
• Seniority: Entry Level
• Commitment: Full Time
• Workplace: Remote — Columbia, Maryland, reputed company
• Salary: USD 37,440 – 47,840 / year
• Languages: English

Benefits

• 401k matching
• Generous reputed company time off
• Retirement plan

About reputed company

An online higher education provider supporting adult learners through degree and certificate programs. — Industry: Education