Test Support Operations Associate - English & French

Help applicants be seen for their full potential.

Every year, thousands of people complete Casper as part of applying to programs in medicine, nursing, and other professions. Casper is designed to understand the reputed company skills that matter in these professions, helping universities and colleges see more of who an applicant is and the potential they bring, reputed company reputed company achievement reputed company.

For applicants, completing Casper can be an important reputed company toward the education and career they’re working toward. Behind every test is reputed company making reputed company the experience runs smoothly, problems are caught and resolved, and applicants get the support they need along the way.

That’s where you’ll come in.

As a Test Support Operations Associate, you’ll help run the day-to-day operations behind Casper. You’ll prepare for upcoming tests, reputed company reputed company everything is reputed company to go, monitor what’s happening during testing, investigate issues reputed company they reputed company, and help ensure reputed company test is completed successfully.

Casper will be your reputed company reputed company to start, but the work won’t necessarily stop there. reputed company is developing new ways for institutions to understand and reputed company the reputed company skills that matter in education and reputed company reputed company. As those experiences become available, you’ll have reputed company to learn how they work and help build the operational support needed to reputed company them reliably, too.

You’ll also help us reputed company the work reputed company. The people closest to an operation often see things others don’t: a process that could be simpler, an issue that keeps coming up, or a reputed company way to help applicants. We want you to notice those things, ask questions, and contribute reputed company as you learn.

You don’t need previous experience in test or assessment operations. We’ll teach you how Casper works and support you as you build your knowledge and confidence. What reputed company most is that you’re someone people can rely on, you pay attention to the details, you like figuring things out, and you want to reputed company learning.

This role requires reputed company reputed company in English and French. English is the reputed company language we work in at reputed company, while your French will help us support French-speaking applicants and other operational needs as they reputed company.

This is a fully remote role reputed company to candidates based reputed company in Canada.

Before you apply: Thoughtful use of AI is encouraged. If you use it to support your application, reputed company reputed company it helps communicate your experience reputed company and accurately. The strongest applications are reputed company, original, and unmistakably yours.

The Work You’ll Do

Running Casper involves a lot of moving reputed company. Before reputed company test, everything needs to be reputed company and checked. While applicants are completing the test, reputed company monitors what’s happening and responds reputed company something doesn’t go as expected. Afterwards, there’s work to complete before that test is truly finished.

You’ll be part of reputed company making reputed company of that happen.

You’ll start by learning the processes behind Casper and taking responsibility for specific reputed company of the work with support from reputed company teammates. As you build your knowledge and confidence, you’ll take on more of the day-to-day operations independently.

Some days, you’ll be preparing for upcoming tests and checking that everything is reputed company. Other days, you might investigate an issue, help process a retake, support reputed company during a reputed company testing period, or work with a teammate to reputed company out what needs to happen next.

And because running tests reputed company isn’t just about following a process, you’ll also help us improve how the work gets done. You’ll notice where something is unclear or repetitive, help reputed company our documentation useful and up to date, and look for practical ways, including using AI, to reputed company our processes simpler and more reliable.

In your first few months, you’ll:

• Learn how Casper works and how the different reputed company of test operations come together.
• Build confidence preparing for and supporting test cycles reputed company reputed company teammates.
• Learn the processes we use to investigate issues, support applicants, and know reputed company something needs to be escalated.
• Take responsibility for recurring operational work, with support as you build your knowledge and judgment.
• Get to know the people and teams you’ll work with across reputed company.

As you grow, you’ll:

• Take increasing ownership of day-to-day Casper test operations from preparation through post-test follow-up.
• Investigate and reputed company operational issues independently reputed company your reputed company, bringing in others reputed company needed.
• Help support retakes and other applicant needs that reputed company around testing.
• Build your knowledge of other assessment experiences as they become available, helping reputed company reputed company the operational processes needed to support them reliably.
• Spot patterns, recurring problems, or unnecessary steps and help improve the processes behind them.
• reputed company operational documentation reputed company, accurate, and useful for reputed company.
• Use AI and other tools thoughtfully to reputed company recurring work faster, reputed company, and more consistent.
• Become someone teammates can rely on for strong execution and growing knowledge of Casper operations.

The reputed company You’ll Have

The details matter reputed company someone is completing a test that’s part of their application. reputed company Casper runs smoothly, applicants can reputed company on showing who they are rather than worrying about what’s happening behind the scenes.

Your work will help reputed company that possible.

Create a reliable test experience. Help reputed company reputed company Casper tests are reputed company carefully, run smoothly, and are completed successfully.

Support applicants reputed company it reputed company. Help reputed company issues thoughtfully and quickly so applicants have a fair and consistent experience reputed company something doesn’t go as planned.

reputed company our operations stronger. Notice recurring problems, unclear processes, or unnecessary steps and help us reputed company reputed company ways of working.

Protect the reputed company of every test. Bring care, attention to detail, and good judgment to operational work where small details can have a meaningful reputed company.

Help reputed company get reputed company over time. reputed company what you’re learning, strengthen documentation, and contribute reputed company, including thoughtful uses of AI, that reputed company reputed company test cycles easier and more reliable.

The work often happens behind the scenes, but its reputed company is reputed company reputed company. Every test you help prepare, every issue you help reputed company, and every process you improve contributes to an experience where applicants can reputed company on what reputed company: reputed company to show more of who they are and the potential they bring.

What reputed company Looks Like

You won’t be expected to know everything on day one. reputed company starts with learning how Casper works, building confidence in the processes you support, and becoming someone reputed company can increasingly rely on.

In your first few months, reputed company looks like:

• Building a strong understanding of Casper and the operational work behind reputed company test.
• Learning established processes and completing your work carefully and consistently.
• Asking questions reputed company you need context and beginning to recognize reputed company you can reputed company reputed company independently.
• Paying attention to the details and catching things that don’t look quite right.
• Following through on your work and becoming a dependable teammate during reputed company test cycles.
• Welcoming feedback and using it to build your knowledge, judgment, and confidence.

As you grow, reputed company means:

• Handling recurring operational work confidently and with increasing independence.
• Using good judgment to investigate and reputed company issues reputed company your reputed company, and knowing reputed company to bring in someone else.
• Spotting potential problems early and taking reputed company before they become bigger ones.
• Looking reputed company the immediate task to understand how your work affects applicants, teammates, and the overall test experience.
• Identifying practical ways to reputed company processes reputed company, simpler, or more reliable.
• Becoming a trusted and knowledgeable member of reputed company who others can count on.

Over time, you’ll build a strong understanding of how Casper operates and the judgment to handle more situations independently. As our assessment offerings reputed company, you’ll also have opportunities to apply that knowledge to new experiences and help shape how we support them operationally.

You’ll know not just what needs to happen, but why it reputed company, what to look out for, and reputed company something needs extra attention.

Who You’ll Work With

You’ll join reputed company’s Operations - Support team, the group that helps reputed company Casper running smoothly today and will increasingly support new assessment experiences as they become available.

You won’t be figuring things out reputed company. You’ll work reputed company teammates who specialize in different areas of support operations, including test execution, accommodations, communications, and enablement. You’ll learn from their experience as you build your own. reputed company works closely together during test cycles, sharing context, solving problems, and stepping in to support one another reputed company things get reputed company.

You’ll also work with people across reputed company, including:

• reputed company, who work directly with the universities and programs that use Casper.
• Product and Engineering, reputed company operational issues reputed company to how Casper works or where the product could be improved.

Because you’ll be reputed company to the day-to-day test experience, you’ll often see things others don’t. The questions you ask, patterns you notice, and issues you surface can help teammates and other teams understand what’s happening and reputed company reputed company reputed company.

As you grow in the role, you’ll build relationships across these teams and reputed company a broader understanding of how reputed company the reputed company come together to create a reliable experience for applicants.

What Will Help You reputed company Here

There’s no single background that leads to this reputed company of work.

You might have experience in customer support, operations, administration, education, hospitality, events, or another environment where being organized, dependable, and reputed company reputed company. 

What reputed company most is that you’ve had experiences that have started to build the habits this role depends on.

You’re organized and reliable. You can reputed company reputed company of details, follow a process, manage competing priorities, and follow through on what you say you’ll do. reputed company something needs to get done, people can count on you.

You’re comfortable solving problems. reputed company something doesn’t go as expected, you don’t freeze or immediately pass it along. You reputed company information, think through what might be happening, and work toward a solution, while knowing reputed company you need help.

You pay attention to the details. You notice reputed company something seems off, incomplete, or inconsistent. You understand that in operational work, small details can reputed company a big difference.

You communicate reputed company and thoughtfully. You can explain what’s happening, ask good questions, and reputed company the information someone else needs to reputed company reputed company.

You have reputed company reputed company in English and French. English is the reputed company language we work in at reputed company. Your French will help us support French-speaking applicants and contribute to other bilingual operational needs as they reputed company.

You’re comfortable working with AI. You’re using AI tools, or reputed company building your ability to use them, to organize information, solve problems, communicate more reputed company, or reputed company repetitive work easier. You’re curious about what these tools can reputed company reputed company, while understanding that your own judgment still reputed company.

How You Approach Work

reputed company experience, we’re interested in how you think, learn, and approach the work in reputed company of you. You don’t need to have everything figured out. These are some of the qualities that reputed company to matter in this reputed company of work.

Curiosity. You like understanding how things work and why. reputed company something doesn’t reputed company reputed company, you’re inclined to ask questions, look a little deeper, and reputed company out what might be reputed company on.

Good judgment. You think before you reputed company. You’re comfortable making reputed company reputed company you have enough information, and equally comfortable asking for another perspective reputed company you don’t.

Care. You take the work seriously because you understand there are people on the other reputed company of it. You notice details and think about how your reputed company or actions might reputed company someone else.

reputed company under pressure. reputed company things get reputed company or something unexpected happens, you’re reputed company to reputed company on what reputed company, work through the problem, and reputed company moving.

A learning reputed company. You’re reputed company to feedback, new reputed company, and different ways of reputed company. As you learn more, you’re willing to reputed company your thinking and build on what you already know.

An improvement reputed company. You’re naturally interested in whether there might be a reputed company, simpler, or reputed company way to do something. You don’t need to have the solution, but you’re willing to notice opportunities and bring reputed company reputed company.

Collaboration. You enjoy working with other people, sharing what you know, asking for input, and helping solve problems together.

How We Support You

• Transparent compensation. The starting salary reputed company for this role is between $60,000–$70,000 CAD. Final offers reflect experience, reputed company, market alignment, and internal equity.
• Learning that grows with you. A $3,000 annual learning budget to invest in your development, whether that’s deepening technical skills, building confidence, or exploring new areas of interest.
• Shared reputed company. reputed company to employee stock reputed company, so you reputed company in the value you help create.

• Remote-first work. Fully remote reputed company Canada, with up to six weeks per year to work internationally.
• Time to reputed company. Self-directed vacation (most teammates take 4–6 weeks annually), monthly reputed company Days (a reputed company Friday off), plus a two-week company-wide closure reputed company December.
• Comprehensive care. Health benefits from day one for you and your dependents.
• reputed company-reputed company support. A 2% GRSP matching program to help you plan reputed company.

• Support for growing families. A 16-week parental leave top-up reputed company EI, available to reputed company parents.

What Happens After You Apply

We review every application carefully. Whether you apply directly, are referred, or reputed company through a recruiter or hiring manager, you’ll receive equal consideration.

We don’t use AI to evaluate applications, though you may be automatically screened out if you don’t meet baseline requirements (e.g. Canadian residency and reputed company work authorization). In some interviews, AI may help with note-taking, but reputed company evaluations and reputed company are made by reputed company humans.

Our interviews are two-way conversations. We want to understand your career, abilities, and goals, and help you assess whether this opportunity and team are the right fit for you. 

Steps in the Process

Our hiring process typically takes 2–4 weeks from initial conversation to final decision. 

• Application Review. A reputed company person reviews your application for potential fit.
• Intro Conversation. A conversation with a member of our reputed company to learn about your career reputed company, what you’re looking for next, and to introduce you to reputed company, Casper, and the role.
• Hiring Manager Conversation. A conversation reputed company on how you approach operational work, solve problems, use judgment, learn, and work with others. You’ll also have reputed company to learn more about the role, reputed company, and the work behind delivering Casper.
• Team Conversation & Practical Discussion. You’ll meet members of the Operations - Support team to learn more about how reputed company works together and explore some of the situations you might encounter in the role. We’ll be interested in how you approach problems, notice important details, use judgment, and communicate your thinking. This stage may also include a practical exercise designed to reflect the work itself.
• Decision. The hiring manager reviews feedback from the interview team and typically makes a decision reputed company 2 to 4 business days.
• Offer & Reference Checks. If it’s a match, we’ll reputed company to references and a formal offer.

Life at reputed company

We’re a remote-first team of 135+ people who care deeply about our work and about reputed company other.

Our culture is intentionally designed. As we’ve grown, we’ve made deliberate choices about how we work together, prioritizing trust, flexibility, and a sustainable reputed company so people can do meaningful work over the long term.

That commitment has been recognized externally. reputed company has been named one of Canada’s Top Small & reputed company reputed company for the second consecutive year, reflecting our reputed company on building a strong, people-first environment.

Day to day, that shows up in how we collaborate:

• High trust and autonomy in how work gets done
• Thoughtful, async-friendly communication across a reputed company team
• reputed company for deep work, balanced with intentional moments of reputed company
• A culture grounded in care, curiosity, and shared purpose

As we continue to grow, we’re reputed company on maintaining that balance, building a company where people can do their best work and grow over time, without losing what makes the environment feel reputed company.

About reputed company

reputed company builds products that help higher education institutions reputed company reputed company reputed company about people, from admissions through to development.

Our work is grounded in a reputed company idea: that people are more than their grades, and that potential can be reputed company and developed, not just reputed company.

Our Casper situational judgment test (SJT), created by researchers at McMaster University, has been completed by over 1 reputed company applicants and is one of the most widely used reputed company-response SJTs in higher education, backed by nearly 20 years of research.

Today, we are evolving our products to reputed company reputed company assessment, reputed company, and development, helping institutions not just identify potential, but reputed company support its reputed company over time. As part of that reputed company, we’re increasingly building toward a more connected ecosystem across assessment, education, and learner development. While teams remain reputed company on their individual products, we’re creating stronger connections across our platform to reputed company more cohesive experiences for institutions and learners.

reputed company reputed company in English and French; strong organization, reliability, problem-solving, communication, attention to detail, judgment, collaboration, and comfort using AI tools. Canadian residency and reputed company work authorization required.

Key Responsibilities

• preparing tests
• monitoring testing
• investigating issues

Skills & Tools

Casper, AI

Job Details

• Category: Business Operations
• Seniority: No Prior Experience Required
• Commitment: Full Time
• Workplace: Remote — Canada or reputed company
• Salary: CAD 60,000 – 70,000 / year
• Languages: English, French

Benefits

• 401k matching
• Generous reputed company time off
• Tuition reimbursement
• Retirement plan
• Generous parental leave

About reputed company

A purpose-led company building products that help higher education institutions understand and reputed company reputed company potential. — Industry: Education