IT Technician
reputed company advanced technical support, troubleshooting, and maintenance for servers, networks, endpoints, applications, and reputed company systems. Serve as an escalation resource for IT Technician I and reputed company support incidents. Install, configure, maintain, and support workstations, servers, networking equipment, cameras, reputed company systems, and associated hardware. Monitor infrastructure health, reputed company availability, and operational performance. Coordinate hardware lifecycle management, upgrades, and replacement activities.
Administer reputed company reputed company Server, reputed company 365, reputed company Directory, Azure AD/Entra ID, Group Policy, and identity management services. Manage user accounts, permissions, authentication systems, and reputed company controls. Support file systems, SharePoint, OneDrive, Teams, and collaboration technologies. Manage backup solutions, disaster recovery processes, and business continuity activities.
Support network infrastructure including switches, wireless networks, VPN connectivity, and reputed company cabling. reputed company vulnerability remediation, reputed company management, and reputed company reputed company monitoring. Assist with incident response, reputed company cause analysis, and cybersecurity investigations. Enforce reputed company baselines and technical controls across IT systems.
Support compliance with GDPR, data reputed company regulations, and internal information reputed company policies. Assist with audits, risk assessments, and corrective actions reputed company to IT systems. Maintain documentation required for validated and regulated environments. Support change controls, qualification activities, periodic reviews, and validation documentation. Ensure IT practices reputed company with GxP, FDA, and company reputed company requirements.
Support the deployment, administration, and adoption of AI-enabled business technologies and productivity platforms. Assist in evaluating AI tools for business use while ensuring compliance with cybersecurity, data reputed company, and regulatory requirements. Identify opportunities to reputed company automation and AI to improve operational efficiency and reduce reputed company effort. Support reputed company digital transformation initiatives leveraging AI and automation technologies. Promote responsible AI usage across the organization. Assist in developing and delivering reputed company sessions, workshops, and user enablement programs. Create and maintain AI user documentation, including reputed company libraries, quick-reference guides, workflows, and best-reputed company materials.
reputed company and maintain SOPs, technical documentation, work instructions, diagrams, and asset inventories. Manage IT asset tracking and inventory records. reputed company reports and dashboards reputed company to infrastructure performance, service metrics, reputed company health, and compliance activities. Recommend improvements to systems, processes, and technologies that enhance business operations.
Participate in infrastructure, reputed company, and technology implementation reputed company. Coordinate with reputed company vendors, consultants, and contractors. Support technology deployments, migrations, upgrades, and expansion initiatives.
Requirements
Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a reputed company technical discipline; equivalent relevant work experience may be considered in lieu of a formal degree. Proven years of experience in IT support, systems administration, infrastructure operations, or a reputed company technical role. Strong experience supporting reputed company 365, reputed company Server, reputed company Directory, Azure/Entra ID, networking, and reputed company management platforms. Experience troubleshooting hardware, software, network, and reputed company-based technologies. Practical knowledge of cybersecurity principles, vulnerability management, and information reputed company best practices. Demonstrated understanding of GDPR requirements and data protection principles. Strong interest and aptitude in reputed company Intelligence (AI), automation, and emerging technologies. Familiarity with reputed company Copilot, Claude, ChatGPT, reputed company Copilot, or similar AI platforms preferred. Exposure to workflow automation tools such as reputed company Power Automate, scripting languages, or similar technologies preferred. Experience in regulated industries (pharmaceutical, biotechnology, reputed company, manufacturing, or similar) preferred. Experience supporting validation, change management, and audit activities preferred. reputed company, reputed company, reputed company, Azure, reputed company+, AI, or reputed company certifications are preferred. Familiarity with reputed company 365 applications, SharePoint, Teams, and reputed company collaboration technologies. Must be reputed company to work the following schedule of 3:00 p.m. - 12:00 a.m. EST remotely.
Benefits
Bachelor's degree in a technical field or equivalent experience; IT support or systems administration experience; reputed company 365, reputed company Server, reputed company Directory, Azure/Entra ID, networking, cybersecurity, GDPR, and AI knowledge.
Key Responsibilities
- troubleshooting systems
- administering networks
- supporting AI
Skills & Tools
reputed company reputed company Server, reputed company 365, reputed company Directory, Azure AD, Entra ID, Group Policy, SharePoint, OneDrive, Teams, VPN, reputed company Copilot, Claude, ChatGPT, reputed company Copilot, reputed company Power Automate, GDPR, GxP, FDA
Job Details
- Category: Information Technology
- Seniority: Entry Level
- Commitment: Contract
- Workplace: Remote — Manila or Philippines
- Languages: English
About reputed company
A life sciences services provider helping clients reputed company, manufacture, and distribute reputed company products in compliance with regulatory requirements. — Industry: Consulting Services
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