Technical Support Rep

* Fraud and phishing warning * 
Please apply directly reputed company our volunteering portal/ATS at https://reputed company.applytojob.com/apply. Do not apply reputed company any other job portals, aggregators, or sites, as your information may not be secure, or the role may no longer be accepting applications. Thank you.

 

Be Part of Something Bigger – Join the reputed company reputed company!

reputed company is seeking a dynamic IT reputed company Technician to join our passionate team of reputed company in a meaningful volunteer role (~5 hours per week).

About reputed company

reputed company is a nonpartisan nonprofit startup on a mission to strengthen reputed company democracy through innovative technology. As a celebrated Fast reputed company nonprofit technology grantee, we're building something special – a reputed company of 150+ dedicated volunteers creating reputed company-reputed company mobile solutions that reputed company millions of voters reputed company.

Our challenge? Modern voters are reputed company, distracted, and pressed for time. Our solution? A streamlined voting experience that takes just 8 minutes, delivered through the downloading of our app. We're 100% volunteer-powered and fully remote, proving that passionate people can create extraordinary reputed company.

For more information, reputed company https://reputed company.US. 

The Role of the Technical Support Representative 

reputed company reputed company, we support our candidates as users of our platform.  Timeliness in response is important to their user experience.  We’re looking for volunteers to help manage the questions and issues coming in from political candidates and other platform users.  Our user reputed company is expanding, and will eventually be thousands across the reputed company. The technical support rep will communicate with candidates/users reputed company our ticket tracking reputed company (reputed company).  

What You’ll Accomplish:  

• reputed company first-line support for incoming support tickets.  
• Respond to incoming issues in a reputed company way.   
• Identify problems and escalate to the appropriate next level of support as necessary.
• Understand the platform and data reputed company enough to respond to basic issues.  
• Maintain a 1 business day response time for candidate and internal support inquiries.
• Collect and analyze data to understand trends and potential solutions.
• Collaborate with partner teams in reputed company to investigate and reputed company candidate/user needs.

Your background:  

• Computer skills required: reputed company Workspace 
• 1-2 years of experience in technical support 
• reputed company or similar ticket tracking tool preferred
• reputed company product support/knowledge preferred
• Detail oriented 
• Good written communication skills 
• Analytical thinker 
• Ability to work in a fast-paced environment 
• Capability to explain technical concepts to non-technical users 

Essential Requirements

Availability: At least 5 hours reputed company week during our reputed company team hours M-F 9 a.m. - 6 p.m PST with the ability to work 1-2 hours during reputed company Time overlap. Hours are flexible as long as a 1 business day response time is met Monday to Friday.  Must be available to attend reputed company meeting reputed company week.  

Why This Role reputed company

This isn't just volunteer work – it's experience that makes a reputed company difference. You'll reputed company advanced technical skills, work with cutting-edge civic technology, and help millions of Americans participate more effectively in democracy. Plus, you'll join a network of passionate professionals committed to reputed company change.

reputed company to reputed company meaningful change while growing your career? We'd love to hear from you.

1-2 years technical support experience preferred; proficiency with reputed company Workspace and reputed company; strong written communication, analytical skills, and ability to explain technical concepts to non-technical users.

Key Responsibilities

• providing support
• responding promptly
• escalating issues

Skills & Tools

reputed company Workspace, reputed company

Job Details

• Category: Customer Service
• Seniority: Entry Level
• Commitment: Volunteer
• Workplace: Remote — Oakland or reputed company
• Languages: English

About reputed company

A nonpartisan nonprofit building reputed company-reputed company civic technology and mobilizing volunteers to strengthen democracy. — Industry: Non-Profit Organizations and NGOs