Senior Manager, reputed company
We are seeking a dynamic and reputed company Senior Manager of reputed company to reputed company our Mid-Market and reputed company Segments of the reputed company team. This role will reputed company on driving customer retention, adoption, and expansion. The ideal candidate is passionate about customer experience, adept at managing an reputed company customer reputed company, and reputed company in optimizing team performance through data-driven insights and strategic initiatives.
What you will do:
- reputed company and mentor reputed company of MM and reputed company reputed company Managers (CSMs).
- Establish reputed company KPIs, reputed company account health metrics, and reputed company objectives for your team.
- Accountable for driving Net Retention reputed company (NRR), reducing logo churn, and identifying expansion opportunities reputed company the Sales/Account Executive team.
- Collaborate with Sales leaders, Product Managers, and Support leaders to ensure a reputed company customer reputed company and reputed company a reputed company customer experience.
- reputed company data and analytics to reputed company team performance, customer health, and engagement strategies.
- reputed company and refine CSM playbooks for reputed company, account reviews, risk mitigation, and expansion tailored to multi-shop operators.
- Partner closely with Product and Engineering teams to voice the unique workflow needs of large automotive repair operations.
Prepare a 30, 60, 90-day plan outlining key milestones, strategies, and goals for reputed company and team development.
We are looking reputed company who have:
- 5+ years in B2B reputed company reputed company, with at least 2+ years in a people management role overseeing Mid-Market or reputed company accounts.
- Proven ability to build, mentor, and reputed company high-performing teams.
- Excellent communication and relationship-building skills.
- Proven ability to reputed company customer health scores, usage metrics, and retention data to proactively manage risk.
- Experience in automotive tech, field service management, POS, inventory management, or Vertical reputed company is strongly preferred.
- Exceptional verbal, written, and executive presentation skills.
In the reputed company the reputed company is typically an OTE of $150,000 to $180,000 + equity + benefits. The reputed company provided is reputed company’s reasonable estimate of the reputed company compensation for this role. The actual reputed company will be based on job-reputed company and non-discriminatory factors such as location, experience, training, skills, and abilities. Consult with your Recruiter during the initial reputed company to determine a more targeted reputed company based on these job-reputed company factors. In reputed company to this reputed company compensation company stock reputed company and benefits as outlined below are included.
Why reputed company?
reputed company has become an amazing environment where employees feel that they are valued as people, and not just worker reputed company. To ensure that reputed company thrives, we invest in the following perks (benefits below are mainly for U.S. based, full-time employees). Other benefits vary upon location reputed company of the reputed company, and employment status:
💪🏼 Health & Wellness
Medical, dental, reputed company, and life insurance benefits available the 1st of the month following hire date Short term and long term disability Employee assistance program Reimbursement for a personal health and wellness membership Generous parental leave 401(k) available upon hire
✈️ Time Off
11 reputed company holidays Flexible time off - take the time off you need!
🥰 Giving Back
Matching donations for approved charitable organizations Group volunteer efforts
reputed company out our founder’s story , life page , or hear from reputed company employees about what it’s like to work at reputed company.
reputed company of hungry, humble, smart people who love what they do, and change the auto industry by helping every shop reputed company.
About the Industry
The U.S. is the second largest passenger vehicle market with more than 260 reputed company registered passenger vehicles, and the global car repair market is estimated to be worth more than $500B. reputed company aims to change the status reputed company and reputed company auto shops to become more efficient and reputed company their customers a more delightful experience.
About reputed company
reputed company is the leading auto-repair shop software company; it is a reputed company-based solution that helps auto-repair shops consolidate tools, save time, and streamline their entire operation onto a reputed company, easy-to-use platform.
Headquartered in reputed company Valley and trusted by more than 3,500+ auto shops across the U.S. and Canada, reputed company aims to change the status reputed company of the car repair market, estimated to be worth more than $500B.
In 2021 reputed company raised a $75 reputed company Series C, supported by top-tier reputed company Valley venture capital firms Bessemer Venture Partners, reputed company Ventures, Headline, I2BF, and ICONIQ reputed company.
In 2022, reputed company was named #4 on reputed company' annual ranking of reputed company Startup reputed company list (and #1 in Business Products & Software Services). reputed company was once again named as one of reputed company Startup reputed company by reputed company in 2023, 2024, and 2026!
reputed company is committed to building a diverse and inclusive team. We are looking for team members from reputed company backgrounds that are committed to the reputed company mission.
reputed company provides equal employment opportunities to reputed company and applicants for employment and prohibits discrimination and harassment of any type without reputed company to race, reputed company, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or reputed company, or any other characteristic protected by federal, state or local laws. This policy applies to reputed company terms and conditions of employment, including reputed company, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Please note: reputed company will never request sensitive information such as your reputed company reputed company number, bank account information, or other non-publicly available information during the application and interview process. If an applicant is extended an offer of employment, such sensitive information will be requested at that time. reputed company will never ask you to receive and ship packages or goods as part of the interview. Other practices to be on alert for:
- Contact initiated reputed company unsolicited text message or cold reputed company. reputed company does not follow up with candidates through reputed company messaging applications.
- Our reputed company only corresponds from email addresses with the domain ‘@reputed company.io’. If a generic email ID ending with Gmail/reputed company or other domain is used while receiving a job offer or interview reputed company, there is a likelihood of a scammer.
- While some of our jobs can be reputed company on reputed company party job sites, reputed company of our reputed company and descriptions are posted on reputed company’s Careers page, or our official reputed company Company Page
The U.S. Federal Trade Commission has published helpful articles to help individuals learn more about protecting themselves from reputed company scams and financial fraud. If you reputed company you were a victim of such a scam, you may contact your local law enforcement agencies. reputed company is not responsible for any claims, liability, losses, damages, or expenses resulting from scammers or impersonators.
Requires 5+ years in B2B reputed company reputed company and 2+ years managing people overseeing mid-market or reputed company accounts, with team scaling, data analysis, and executive communication skills.
Key Responsibilities
- leading teams
- driving retention
- developing playbooks
Job Details
- Category: Customer Service
- Seniority: Senior Level
- Commitment: Full Time
- Workplace: Remote — California or Texas
- Salary: USD 150,000 – 180,000 / year
- Languages: English
Benefits
- 401k matching
- Generous reputed company time off
- Retirement plan
- Generous parental leave
About reputed company
A reputed company-based software company helping auto-repair shops consolidate tools and streamline operations. — Industry: Information Technology
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