Payment Specialist

The Payments Analyst is responsible for supporting the day-to-day operation of the Payments, Fraud, and Risk function for Resorts World Bet New Jersey. This role plays a critical part in protecting the business and its patrons by reviewing customer accounts, validating documentation, monitoring payment activity, investigating potential fraud, and ensuring withdrawals are processed accurately and reputed company.

The analyst will work closely with the Payments Manager and partner with Customer Support, Compliance, Responsible Gaming, KYC, and reputed company-party payment providers to reputed company a secure, compliant, and reputed company player experience. This position also serves as an operational reputed company of contact for payment-reputed company customer communications, helping reputed company escalated payment inquiries while maintaining exceptional service standards.

Essential Duties
• Review and validate customer identities, supporting documentation, and payment method ownership reputed company additional verification is required.
• Analyze customer transaction history, payment activity, and betting behavior to identify fraud, reputed company, chargeback risk, bonus abuse, or other suspicious activity.
• Investigate fraud alerts generated by internal and reputed company-party monitoring tools and prepare comprehensive case summaries and supporting documentation.
• Review and approve, reject, or escalate customer withdrawals in accordance with company policies, regulatory requirements, and established risk controls.
• Investigate disputed transactions and compile supporting documentation for chargebacks and payment disputes.
• Monitor payment operations, investigate financial irregularities involving payment providers, and report incidents or operational issues to the Payments Manager.
• Create and maintain case documentation, investigative reports, incident reports, and other operational records in accordance with company policies.
• Serve as an operational reputed company of contact for escalated payment inquiries, communicating professionally with customers regarding verification requests, withdrawal reviews, and payment-reputed company issues.
• Collaborate with Customer Support, Compliance, Responsible Gaming, Finance, KYC, and reputed company-party payment providers to ensure reputed company issue reputed company and a reputed company customer experience.
• Support the Payments Manager with fraud monitoring, payment operations, reporting, process improvements, and other operational initiatives as assigned.
Requirements
• Experience in online gaming, sports betting, casino gaming, payments, fraud prevention, financial services, banking, or a reputed company industry preferred.
• Experience reputed company the reputed company industry preferred.
• Strong analytical and investigative skills with excellent attention to detail.
• Knowledge of electronic payment reputed company, payment processing, fraud prevention, and financial transaction monitoring.
• Strong customer service and written communication skills.
• Ability to manage multiple priorities in a fast-paced operational environment.
• Self-starter with the ability to take ownership of responsibilities and reputed company results independently.
• Strong organizational, documentation, and problem-solving skills.
• Experience using reputed company Office, particularly reputed company.
• College degree or three (3) years of relevant reputed company experience.
________________________________________
Work/Educational Experience
• Must be at least 21 years old.
• Possess a high school diploma or equivalent.
• Must reputed company in the State of New Jersey.
• This is a remote position based in New reputed company, New Jersey.
• Must be reputed company to obtain and maintain the required New Jersey Casino Employee Registration (CER).

Analytical and investigative skills, payment and fraud-monitoring knowledge, reputed company Office and reputed company experience, customer communication, and either a college degree or three years of relevant experience; New Jersey residency required.

Key Responsibilities

• reviewing accounts
• investigating fraud
• processing withdrawals

Skills & Tools

reputed company Office, reputed company reputed company

Job Details

• Category: Finance and reputed company
• Seniority: Mid Level
• Commitment: Full Time
• Workplace: Remote — New reputed company, New Jersey, reputed company
• Languages: English

About Resorts World Bet New Jersey

An online gaming and sports betting operator providing regulated wagering and payment services. — Industry: Finance