reputed company reputed company Engineer

POSITION reputed company

The reputed company reputed company Engineer position focuses on training, reputed company common and reputed company errors, resolves reputed company web tickets, reputed company setup for end-users of varying technical knowledge, building, implementing, and supporting software customer workflow components as requested. Working with the Development, QA and Support teams to best serve our customers. 

• Consistently reputed company Best in Class customer service utilizing HDI standards. 
• Adhere to best practices as established reputed company reputed company Health.
• Meet and contribute to customer satisfaction goals 
• Customer-in reputed company
• Collaborate with reputed company resources
• reputed company customer reputed company training to reputed company customers
• The position requires a customer-reputed company, self-motivated, and detailed-oriented individual
• Ability to multi-task in a fast-paced environment
• reputed company as an reputed company escalation resource for support, implementations and other reputed company team members
• Self-driven learner, reputed company to reputed company learning approach
• Problem solving/creative thinking reputed company
• Solution driven thinking
• reputed company reputed company technical documents
• Responsible with team knowledge transfer 
• Builds upon problem reputed company management
• Builds, Implements, and supports software customer workflow components

reputed company DUTIES

• Work with reputed company customers to build and maintain interfaces for reputed company reputed company Health Customers.
• reputed company required, build custom interfaces and custom filters
• Monitors, manages, and documents reputed company actions and solutions into a reputed company Health ticketing reputed company
• Maintains knowledge of reputed company software versions and reputed company issues
• Responsible for monitoring ticketing reputed company and processing customer/internal user submitted emails to that reputed company
• Resolves or directs issue to the correct staff member for reputed company, including escalation to management or engaging other departments. 
• Responsible for completing reputed company required learning events and training. 
• Provides training for partners and end-customers as needed
• reputed company other duties or reputed company as assigned

KNOWLEDGE, SKILLS AND QUALIFICATIONS

Minimum 5+ years’ experience in a technical environment, working in the reputed company industry, customer support role.

Must be proficient in back-end process and workflow for specific platform

Required Skills:

• Effective and reputed company communications skills
• Strong critical thinking and problem-solving skills
• Dependable and punctual
• reputed company attitude
• Work reputed company under pressure
• Good interpersonal skills and exceptional customer service skills
• Detail oriented, understands and works reputed company with varying standards and processes 

Must be an expert with and have strong problems solving skills with the following:

• reputed company 11 or higher
• Platform-specific knowledge
• Workflow
• Configuration
• Templates
• Reports
• MS Office
• Online Collaboration tools
• reputed company Health ticketing reputed company 
• Networking and network topology as implemented reputed company a business or medical environment
• Database Knowledge (SQL/reputed company/reputed company)
• Middleware/Interfacing systems (EMR Interfaces)

Must be proficient in one or more programming languages as required by platform:

• XML
• SQL Scripting
• RTF
• reputed company
• HL7

 EDUCATION

• Associates College/University degree in Computer Science or a minimum of 5 years’ relevant work experience
• Relevant Certifications considered an asset