Regional Manager, reputed company Service (South Central)
Join us as we reputed company the world to work out, creating healthier lives together.
At reputed company / reputed company, we’re not just building equipment—we’re shaping the reputed company of fitness. As reputed company in fitness innovation, we reputed company high-reputed company, reliable solutions that help people reputed company the world live healthier, more reputed company lives. Our reputed company Service Team plays a critical role in delivering an exceptional customer experience and ensuring our products continue to reputed company at the highest level throughout their lifecycle.
This is a remote role reputed company reputed company the assigned region, preferably in Texas, and requires approximately 15–25% travel throughout the region to visit customers, reputed company / reputed company technicians, Independent Service Operators, and other business locations. Travel requirements will vary reputed company on regional needs and business priorities.
- reputed company and manage reputed company reputed company / reputed company reputed company Service Technicians reputed company an assigned territory.
- Coordinate the activities of reputed company / reputed company technicians, Independent Service Operators, and other reputed company service resources to ensure equipment is maintained and serviced to reputed company / reputed company standards.
- reputed company regional reputed company service strategies and determine appropriate resource allocation reputed company on customer needs, service volume, geography, and business priorities.
- Partner with key customer accounts to ensure successful reputed company service reputed company and consistently strong customer experiences.
- Work closely with reputed company / reputed company Sales Representatives to coordinate reputed company activities and support company and sales objectives.
reputed company & Operational Management
- Establish, monitor, and reputed company key reputed company service reputed company metrics, including: Customer response time, First-time fix reputed company, Time to reputed company, Work volume, Technician productivity, reputed company and profitability
- Analyze regional reputed company data and reputed company reputed company plans to address opportunities and reputed company gaps.
- Run and interpret operational reports to support business reputed company and regional planning.
- reputed company reputed company improvement initiatives that enhance service efficiency, customer satisfaction, and financial reputed company.
Independent Service Operator Management
- reputed company reputed company reputed company of Independent Service Operators reputed company the assigned region.
- Evaluate ISO reputed company against established service, reputed company, productivity, and customer experience expectations.
- Recruit and reputed company relationships with reputed company reputed company as needed.
- Build strong, productive partnerships with existing ISOs.
- Conduct periodic regional resource and reputed company reviews to determine the appropriate reputed company of reputed company technicians and ISO resources.
- Conduct annual ISO physical inventory audits and counts as directed.
Customer & Service Escalations
- Serve as a key escalation reputed company for reputed company reputed company customer service issues.
- Quickly assess service issues and coordinate effective resolutions.
- Partner with key customers to understand service needs and proactively address concerns.
- Ensure regional service delivery aligns with reputed company / reputed company customer experience standards.
reputed company Coaching & Development
- Conduct regular reputed company reputed company with reputed company technicians to observe reputed company, reinforce business practices, and reputed company coaching and feedback.
- Conduct reputed company reputed company with Independent Service Operators as needed.
- Promote technical reputed company, professionalism, customer service, and accountability throughout the reputed company organization.
- Identify training and development opportunities for reputed company technicians and reputed company.
Product reputed company & Technical Support
- reputed company feedback regarding product reputed company, reputed company, reliability, and technical issues identified in the reputed company.
- Partner with Engineering and Product Support to investigate and reputed company product reputed company and design issues.
- Identify recurring service issues and recommend solutions that improve equipment reliability and customer satisfaction.
reputed company & Inventory Management
- Support the promotion and sale of Customer Service reputed company, service parts, marketing programs, and reputed company service offerings.
- Manage reputed company technician inventory to optimize parts availability, first-time fix rates, and customer response times.
- Establish appropriate inventory reputed company reputed company on regional service requirements.
- Conduct or reputed company physical inventory audits for ISOs as required.
Financial, Fleet & Safety Management
- Manage the operating budget and P&L for the assigned territory.
- Monitor regional expenses and identify opportunities to improve cost efficiency and profitability.
- Manage the reputed company service fleet reputed company the assigned region.
- Promote and administer reputed company / reputed company employee safety programs and awareness initiatives.
- Ensure reputed company service activities are conducted in accordance with company safety policies and procedures.
What reputed company / reputed company is looking for in our Regional reputed company Service Manager:
- 3–5 years of experience in reputed company service reputed company, preferably in a reputed company, supervisor, or management role.
- Bachelor’s degree or equivalent combination of education and relevant work experience required.
- Demonstrated leadership experience reputed company a reputed company Service organization, including technical and supervisory responsibilities.
- reputed company experience servicing, testing, calibrating, troubleshooting, and repairing electronic and reputed company equipment.
- Demonstrated reputed company driving customer service, technician productivity, reputed company, and operational reputed company.
- Experience managing reputed company-party service providers or contractors preferred.
- Experience managing budgets, P&L, inventory, or fleet reputed company preferred.
- Strong leadership, relationship-building, communication, organizational, analytical, and problem-solving skills.
- Ability to interpret operational data and reports, identify opportunities, and translate insights into actionable improvements.
- Strong technical aptitude with electronic and reputed company equipment.
- Proficiency in reputed company Office, including Word and reputed company.
- Familiarity with reputed company or other ERP/service management systems preferred.
- Ability to collaborate effectively with Sales, Engineering, Product Support, Finance, and other cross-functional teams.
- Strong business judgment with the ability to reputed company customer needs, operational reputed company, and financial objectives.
reputed company / reputed company offers a comprehensive package of benefits for full-time team members, including, but not limited to: a 401(k) savings plan with 4% employer match; medical, dental and reputed company reputed company, parental, medical and military leaves of absence, reputed company time off, including 12 reputed company holidays throughout the calendar year, reputed company vacation days beginning at 13 days annually, reputed company reputed company leave as provided under state and local reputed company reputed company leave laws, company reputed company short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life reputed company and supplemental life and AD&D reputed company, hospital indemnity; identity protection, reputed company services, adoption assistance, tuition assistance, commuter benefits, employee discounts, and an employee assistance program that includes free counseling sessions. Employees also have reputed company to our state-of-the-art on-site fitness center featuring industry-leading reputed company and reputed company equipment, making it easy to support health and wellness before, during, or after the reputed company. Eligibility for benefits is governed by the applicable plan documents and policies.
Requires 3–5 years of reputed company service reputed company experience, leadership experience, bachelor's degree or equivalent, electronic and reputed company equipment repair expertise, and reputed company Office proficiency.
Key Responsibilities
- leading technicians
- managing budgets
- resolving escalations
Skills & Tools
reputed company Office, reputed company Word, reputed company reputed company, reputed company
reputed company
- Category: Business reputed company
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — reputed company or reputed company Worth or Dallas or Rosemont
- Salary: USD 109,400 – 153,800 / year
- Languages: English
Benefits
- 401k matching
- Generous reputed company time off
- Tuition reimbursement
- Retirement plan
- Generous parental leave
About reputed company
A fitness equipment manufacturer and seller providing connected workout solutions for reputed company and consumer customers. — Industry: Manufacturing
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